International Journal of Contemporary Hospitality Management
SSCI-ISI SCOPUS (1989-2025)
0959-6119
1757-1049
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Tourism, Leisure and Hospitality Management
Các bài báo tiêu biểu
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Tập 29 Số 9 - Trang 2377-2404 - 2017
Purpose Accommodations providers in the sharing economy are increasingly
competing with the hotel industry vis-à-vis the guest experience. Additionally,
experience-related research remains underrepresented in the hospitality and
tourism literature. This paper aims to develop and test a model of experiential
consumption to provide a better understanding of an emerging phenomenon in the
hospitality ...
Value co-creation and co-destruction in the Airbnb sharing economy
Tập 29 Số 9 - Trang 2322-2340 - 2017
Purpose This paper aims to develop a theoretical framework of value co-creation
and value co-destruction of guest-host social practices facilitated through
Airbnb in the sharing economy. Design/methodology/approach This paper makes use
of a qualitative online content analysis to extract Airbnb data and to analyse
guest reviews and host responses posted in the context of Malta. Findings A
theoretic...
Job satisfaction and organizational commitment of hotel managers in Turkey
Tập 22 Số 5 - Trang 693-717 - 2010
PurposeThe aim of this paper is to identify the effects of job satisfaction on
organizational commitment for managers in large‐scale hotels in the Aegean
region of Turkey and, in addition, to examine whether there is a significant
relationship between the characteristics of the sample, organizational
commitment, and job satisfaction.Design/methodology/approachTwo structured
questionnaires were adm...
An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry
Tập 25 Số 6 - Trang 823-843 - 2013
PurposeThe purpose of this paper is to identify and map competencies required by
frontline employees to enhance guest experience in the hospitality industry, in
the context of an emerging experience
economy.Design/methodology/approachSecondary research through extensive review
of relevant literature in the area of experience economy and hospitality
management.FindingsThis study proposes a new cons...
Unraveling the diverse nature of service quality in a sharing economy
Tập 29 Số 9 - Trang 2279-2301 - 2017
Employee creativity and innovation in organizations
Tập 28 Số 5 - Trang 862-885 - 2016
PurposeThe purpose of this paper is twofold. First, the study considers research
on creativity and innovation in the field of general management and hospitality.
Second, the paper develops a theoretical model to integrate individual- and
group-level creativity particularly for service
organizations.Design/methodology/approachThis paper provides a comprehensive,
albeit non-inclusive, review of rese...
Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages
Tập 30 Số 2 - Trang 1190-1210 - 2018
PurposeThe purpose of this paper is to compare customer perceptions of hotel and
peer-to-peer (e.g. Airbnb) accommodation advantages and disadvantages and
examine their influence on customer satisfaction and repurchase intentions. The
advantages of each accommodation type are conceptualized through perceived
travel experience authenticity, whereas the disadvantages are evaluated through
the risks ...
Job satisfaction research in the field of hospitality and tourism
Tập 30 Số 5 - Trang 2178-2194 - 2018
Purpose This study aims to conduct an overview of previous studies on job
satisfaction, particularly its determinants and outcomes, and the research
objectives, main themes and years of publication of previous studies. This study
also seeks to analyze research trends on job satisfaction in the field of
hospitality and tourism. Design/methodology/approach The top hospitality and
tourism journals we...
The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria
Tập 28 Số 10 - Trang 2350-2371 - 2016
PurposeThis paper aims to examine work engagement as a mediator of the effects
of selective staffing, job security, teamwork and career opportunities as the
indicators of high-performance work practices on absence intentions, service
recovery and creative performances.Design/methodology/approachData came from 287
frontline employee–supervisor dyads in the international chain hotels in
Nigeria. The...
An empirical examination of online restaurant reviews on Yelp.com
Tập 29 Số 2 - Trang 817-839 - 2017
Purpose The purpose of this study is to explore the effect of two types of
presentation formats (textual and imagery) involving online restaurant reviews
(ORRs). The study examines ORRs on the basis of review usefulness and review
enjoyment; the study investigates the effects of the two presentation formats on
review usefulness and review enjoyment. Design/methodology/approach Data from
1,776 revi...