International Journal of Contemporary Hospitality Management
SSCI-ISI SCOPUS (1989-2023)
0959-6119
1757-1049
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Tourism, Leisure and Hospitality Management
Các bài báo tiêu biểu
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Purpose
Accommodations providers in the sharing economy are increasingly competing with the hotel industry vis-à-vis the guest experience. Additionally, experience-related research remains underrepresented in the hospitality and tourism literature. This paper aims to develop and test a model of experiential consumption ... ...
Tập 29 Số 9 - Trang 2377-2404 - 2017
Value co-creation and co-destruction in the Airbnb sharing economy
Purpose
This paper aims to develop a theoretical framework of value co-creation and value co-destruction of guest-host social practices facilitated through Airbnb in the sharing economy.
Design/methodology/approach
This p... ...
Tập 29 Số 9 - Trang 2322-2340 - 2017
Job satisfaction and organizational commitment of hotel managers in TurkeyPurpose The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large‐scale hotels in the Aegean region of Turkey and, in addition, to examine whether there is a significant relationship between the characteristics of the sample, organizational commitment, and job sat...
Tập 22 Số 5 - Trang 693-717 - 2010
An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industryPurpose The purpose of this paper is to identify and map competencies required by frontline employees to enhance guest experience in the hospitality industry, in the context of an emerging experience economy. Design/methodology/approach ...
Tập 25 Số 6 - Trang 823-843 - 2013
Unraveling the diverse nature of service quality in a sharing economy
Tập 29 Số 9 - Trang 2279-2301 - 2017
Employee creativity and innovation in organizationsPurpose The purpose of this paper is twofold. First, the study considers research on creativity and innovation in the field of general management and hospitality. Second, the paper develops a theoretical model to integrate individual- and group-level creativity particularly for service organizations. ...
Tập 28 Số 5 - Trang 862-885 - 2016
Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantagesPurpose The purpose of this paper is to compare customer perceptions of hotel and peer-to-peer (e.g. Airbnb) accommodation advantages and disadvantages and examine their influence on customer satisfaction and repurchase intentions. The advantages of each accommodation type are conceptualized through perceived travel exper...
Tập 30 Số 2 - Trang 1190-1210 - 2018
Job satisfaction research in the field of hospitality and tourism
Purpose
This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of publication of previous studies. This study also seeks to analyze research trends on job satisfaction in the field of hospitality and t... ...
Tập 30 Số 5 - Trang 2178-2194 - 2018
The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in NigeriaPurpose This paper aims to examine work engagement as a mediator of the effects of selective staffing, job security, teamwork and career opportunities as the indicators of high-performance work practices on absence intentions, service recovery and creative performances. ...
Tập 28 Số 10 - Trang 2350-2371 - 2016
An empirical examination of online restaurant reviews on Yelp.com
Purpose
The purpose of this study is to explore the effect of two types of presentation formats (textual and imagery) involving online restaurant reviews (ORRs). The study examines ORRs on the basis of review usefulness and review enjoyment; the study investigates the effects of the two presentation formats on review us... ...
Tập 29 Số 2 - Trang 817-839 - 2017