International Journal of Contemporary Hospitality Management
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Where Is Facilities Management Going?
International Journal of Contemporary Hospitality Management - Tập 5 Số 2 - 1993
Algarve: the tourism chain and the new management of the territory
International Journal of Contemporary Hospitality Management - Tập 12 Số 7 - Trang 431-434 - 2000
Discusses the profile for a global intervention which would lead to an effective
and virtuous circle of long‐term development for the Algarve Region, and argues
that the seasonal nature of the tourism industry linked to school holidays and
the excellent climate aggravates, as a general rule, the already existing
fragility of its territory structure, provoking serious ecological imbalances.
Based o...
On‐stage in the Service Theatre
International Journal of Contemporary Hospitality Management - Tập 4 Số 4 - 1992
Addresses the feasibility of applying the theatre analogy in the service
industries, where terms borrowed from the stage are used frequently to describe
guest‐customer relations and interaction. Principles from the fragments of
Aristotle′s Peri Poietikes supplied the framework for a critical look at the
hospitality industry in Norway. The authors concluded that, where investments
with a purpose of...
Using Service Incidents to Identify Quality Improvement Points
International Journal of Contemporary Hospitality Management - - 1994
To be able to deliver consistent quality to hospitality customers, it is
necessary to be able to identify those aspects of the service encounter that
bring about satisfaction or dissatisfaction. Explores a simple technique for
recording success and failure in service situations. This will allow
organizations to identify areas for quality improvement and enable decisions to
be made about the key pr...
Information technology and the independent hotel – failing to make the connection?
International Journal of Contemporary Hospitality Management - Tập 7 Số 6 - Trang 30-32 - 1995
Reviews the current uses of IT in the independent sector of the hotel industry
by means of a survey in south Wales in 1994. Reveals that only 50 per cent of
this sector uses IT and that use is essentially clerical. There are some
inherent demographic factors creating a barrier, and a potential market for
suppliers of hardware and software in the independent sector which is, so far,
not met. Conclu...
Lake Tourism: An Integrated Approach to Lacustrine Tourism Systems
International Journal of Contemporary Hospitality Management - - 2007
Disintermediation of hotel reservations
International Journal of Contemporary Hospitality Management - Tập 21 Số 6 - Trang 766-772 - 2009
PurposeThe purpose of this research is to investigate online buyers' views for
and against disintermediation of hotel reservation.Design/methodology/approachA
structured questionnaire was developed and a telephone survey was conducted in
Hong Kong in March 2008.FindingsEmpirical findings of 283 Hong Kong residents
who had previously booked hotel rooms online showed that experienced online
buyers w...
Orchestration of innovation networks in collaborative settings
International Journal of Contemporary Hospitality Management - Tập 30 Số 6 - Trang 2562-2582 - 2018
Purpose Few papers address innovation activities among tourism entities. The
purpose of this paper is to elucidate the extent to which the theoretical
framework of network orchestration can explain the system of relations
underlying roles and behaviors of tourism actors in collaborative innovation
settings. Design/methodology/approach Using interview data collected from
destination management orga...
Special issue: innovations in teaching and researching hospitality management
International Journal of Contemporary Hospitality Management - - 2009
Tổng số: 272
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