Algarve: the tourism chain and the new management of the territoryInternational Journal of Contemporary Hospitality Management - Tập 12 Số 7 - Trang 431-434 - 2000
FranciscoAntunes
Discusses the profile for a global intervention which would lead to an effective and virtuous circle of long‐term development for the Algarve Region, and argues that the seasonal nature of the tourism industry linked to school holidays and the excellent climate aggravates, as a general rule, the already existing fragility of its territory structure, provoking serious ecological imbalances....... hiện toàn bộ
On‐stage in the Service TheatreInternational Journal of Contemporary Hospitality Management - Tập 4 Số 4 - 1992
SveinLarsen, LottiAske
Addresses the feasibility of applying the theatre analogy in the
service industries, where terms borrowed from the stage are used
frequently to describe guest‐customer relations and interaction.
Principles from the fragments of Aristotle′s Peri Poietikes
supplied the framework for a critical look at the hospitality industry
in Norway. The authors concluded that, ...... hiện toàn bộ
Using Service Incidents to Identify Quality Improvement PointsInternational Journal of Contemporary Hospitality Management - - 1994
AndrewLockwood
To be able to deliver consistent quality to hospitality customers, it is
necessary to be able to identify those aspects of the service encounter
that bring about satisfaction or dissatisfaction. Explores a simple
technique for recording success and failure in service situations. This
will allow organizations to identify areas for quality improvement and
enable decisions to be made about th...... hiện toàn bộ
Information technology and the independent hotel – failing to make the connection?International Journal of Contemporary Hospitality Management - Tập 7 Số 6 - Trang 30-32 - 1995
HilaryMain
Reviews the current uses of IT in the independent sector of the
hotel industry by means of a survey in south Wales in 1994. Reveals that
only 50 per cent of this sector uses IT and that use is essentially
clerical. There are some inherent demographic factors creating a
barrier, and a potential market for suppliers of hardware and software
in the independent sector which is, so far, not met...... hiện toàn bộ
Disintermediation of hotel reservationsInternational Journal of Contemporary Hospitality Management - Tập 21 Số 6 - Trang 766-772 - 2009
Rob Law
PurposeThe purpose of this research is to investigate online buyers' views for and against disintermediation of hotel reservation.Design/methodology/approachA structured questionnaire was developed and a telephone survey was condu...... hiện toàn bộ
Orchestration of innovation networks in collaborative settingsInternational Journal of Contemporary Hospitality Management - Tập 30 Số 6 - Trang 2562-2582 - 2018
Pauline A. Milwood, Wesley S. Roehl
Purpose
Few papers address innovation activities among tourism entities. The purpose of this paper is to elucidate the extent to which the theoretical framework of network orchestration can explain the system of relations underlying roles and behaviors of tourism actors in collaborative innovation settings.
... hiện toàn bộ