Ireland’s Image as a Tourism Destination in France: Attribute Importance and PerformanceJournal of Travel Research - Tập 43 Số 3 - Trang 247-256 - 2005
Sinéad O’Leary, Jim Deegan
Ireland is highly dependent on tourism as an employment and revenue generator.
Recent trends, however, suggest that visitors from France, one of Ireland’s key
source markets, may have peaked. Tourism images are critical to the success of
any destination, particularly because of how they affect the level of
satisfaction with the tourist experience. Ireland is frequently acknowledged as
a successful... hiện toàn bộ
Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of VisitorJournal of Travel Research - Tập 39 Số 3 - Trang 252-260 - 2001
Marion Joppe, D. W. Martin, Judith Waalen
The purposes of this study were to examine Toronto visitors’ perceptions of
products and services in terms of importance and satisfaction by visitor origin
and to apply the results to the importance-satisfaction model to identify
strengths in service. The sample consisted of 359 visitors to Toronto in either
August or November 1998. The results suggest that, in general, the overall
visitors’ image... hiện toàn bộ
The Predictive Validity of Alternative Approaches to Evaluating Quality of a FestivalJournal of Travel Research - Tập 34 Số 1 - Trang 11-24 - 1995
John L. Crompton, Lisa L. Love
Alternative conceptualizations of the quality and satisfaction constructs are
presented from both the leisure/tourism and the marketing literatures, and
differences between them are noted. The predictive validity of seven alternative
operationalizations of quality that were suggested by the literature were
measured by evaluating them against an overall measure of quality in the context
of a festiv... hiện toàn bộ
The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong KongJournal of Travel Research - Tập 35 Số 4 - Trang 37-41 - 1997
Hailin Qu, Isabella Li
The purpose of this study was to identify the characteristics, travel patterns
and destination selection attributes, and perceptions and satisfaction level of
mainland Chinese visitors traveling to Hong Kong. A systematic sampling approach
was employed, and a self-administered and closed-ended questionnaire was used to
survey a sample of 275 mainland Chinese visitors. It was found that the majorit... hiện toàn bộ
Applying Importance-Performance Analysis to Beijing as an International Meeting DestinationJournal of Travel Research - Tập 35 Số 4 - Trang 42-49 - 1997
Frank M. Go, Wei Zhang
A customer survey was conducted among meeting planners to analyze the
importance-performance of Beijing as an international meeting destination and to
determine to which factors the city should devote its attention and resources to
attract international meetings. The results suggest that Beijing provides a
satisfactory environment for the staging of meetings, but it should improve its
performance ... hiện toàn bộ
Service Quality Evaluation at Events through Service MappingJournal of Travel Research - Tập 39 Số 4 - Trang 380-390 - 2001
Donald Getz, Martin O’Neill, Jack Carlsen
Service mapping is described and illustrated in the context of evaluating and
improving service quality at special events. Results of participant observation
at the 1998 Margaret River Masters surfing event in Western Australia are
combined with concurrent visitor survey data and direct observations to generate
recommendations for improving its management. Conclusions are drawn on the
utility and ... hiện toàn bộ
Adapting Herzberg: A Conceptualization of the Effects of Hygiene and Motivator Attributes on Perceptions of Event QualityJournal of Travel Research - Tập 41 Số 3 - Trang 305-310 - 2003
John L. Crompton
Herzberg suggested that job satisfaction was a function of two types of
conditions that he termed hygiene or dissatisfier and motivator or satisfier
attributes. This article suggests that these same conditions may contribute to
explaining levels of visitor satisfaction with an event. Hygiene attributes are
the generic infrastructure elements that form the platform or foundation on
which a meaningf... hiện toàn bộ
Price Value Perceptions of TravelersJournal of Travel Research - Tập 31 Số 2 - Trang 44-48 - 1992
Blair F. Stevens
This article identifies the role price plays in travel decision making and
examines pleasure traveler perceptions of the price and quality of Canadian
tourism products compared to those of other countries. Pleasure travel is
described as an experience, the value of which requires a subjective assessment
to be made by travelers. Perceptions as the subjective reality of individuals
are the key. The ... hiện toàn bộ
Discourse and Power Relations in Community TourismJournal of Travel Research - Tập 57 Số 6 - Trang 757-768 - 2018
Lan Xue, Deborah Kerstetter
Adopting a mixed method of ethnographic fieldwork approach and critical
discourse analysis, we explored the implicit power relations between a private
company and local residents in Chongdu Valley, China. Three themes—destination
image, development outcomes, and institutions and regulations—were identified
within the discourses of the two groups and then examined for their
intertextuality and cong... hiện toàn bộ
First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical InvestigationJournal of Travel Research - Tập 61 Số 3 - Trang 549-564 - 2022
Raouf Ahmad Rather, Linda D. Hollebeek, S. Mostafa Rasoolimanesh
Though customer engagement (CE) and customer experience (CX) are recognized as
key research priorities, empirically derived insight into their association with
tourism customers’ ensuing value cocreation and destination revisit intent
remains tenuous, in particular for first-time versus repeat customers. In
response to this gap, we develop an S-D logic–informed model that tests the
effects of tour... hiện toàn bộ