Journal of Travel Research

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Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance
Journal of Travel Research - Tập 43 Số 3 - Trang 247-256 - 2005
Sinéad O’Leary, Jim Deegan
Ireland is highly dependent on tourism as an employment and revenue generator. Recent trends, however, suggest that visitors from France, one of Ireland’s key source markets, may have peaked. Tourism images are critical to the success of any destination, particularly because of how they affect the level of satisfaction with the tourist experience. Ireland is frequently acknowledged as a s...... hiện toàn bộ
Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor
Journal of Travel Research - Tập 39 Số 3 - Trang 252-260 - 2001
Marion Joppe, D. W. Martin, Judith Waalen
The purposes of this study were to examine Toronto visitors’ perceptions of products and services in terms of importance and satisfaction by visitor origin and to apply the results to the importance-satisfaction model to identify strengths in service. The sample consisted of 359 visitors to Toronto in either August or November 1998. The results suggest that, in general, the overall visito...... hiện toàn bộ
The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival
Journal of Travel Research - Tập 34 Số 1 - Trang 11-24 - 1995
John L. Crompton, Lisa L. Love
Alternative conceptualizations of the quality and satisfaction constructs are presented from both the leisure/tourism and the marketing literatures, and differences between them are noted. The predictive validity of seven alternative operationalizations of quality that were suggested by the literature were measured by evaluating them against an overall measure of quality in the context of...... hiện toàn bộ
The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong Kong
Journal of Travel Research - Tập 35 Số 4 - Trang 37-41 - 1997
Hailin Qu, Isabella Li
The purpose of this study was to identify the characteristics, travel patterns and destination selection attributes, and perceptions and satisfaction level of mainland Chinese visitors traveling to Hong Kong. A systematic sampling approach was employed, and a self-administered and closed-ended questionnaire was used to survey a sample of 275 mainland Chinese visitors. It was found that th...... hiện toàn bộ
Applying Importance-Performance Analysis to Beijing as an International Meeting Destination
Journal of Travel Research - Tập 35 Số 4 - Trang 42-49 - 1997
Frank M. Go, Wei Zhang
A customer survey was conducted among meeting planners to analyze the importance-performance of Beijing as an international meeting destination and to determine to which factors the city should devote its attention and resources to attract international meetings. The results suggest that Beijing provides a satisfactory environment for the staging of meetings, but it should improve its per...... hiện toàn bộ
Service Quality Evaluation at Events through Service Mapping
Journal of Travel Research - Tập 39 Số 4 - Trang 380-390 - 2001
Donald Getz, Martin O’Neill, Jack Carlsen
Service mapping is described and illustrated in the context of evaluating and improving service quality at special events. Results of participant observation at the 1998 Margaret River Masters surfing event in Western Australia are combined with concurrent visitor survey data and direct observations to generate recommendations for improving its management. Conclusions are drawn on the uti...... hiện toàn bộ
Adapting Herzberg: A Conceptualization of the Effects of Hygiene and Motivator Attributes on Perceptions of Event Quality
Journal of Travel Research - Tập 41 Số 3 - Trang 305-310 - 2003
John L. Crompton
Herzberg suggested that job satisfaction was a function of two types of conditions that he termed hygiene or dissatisfier and motivator or satisfier attributes. This article suggests that these same conditions may contribute to explaining levels of visitor satisfaction with an event. Hygiene attributes are the generic infrastructure elements that form the platform or foundation on which a...... hiện toàn bộ
Price Value Perceptions of Travelers
Journal of Travel Research - Tập 31 Số 2 - Trang 44-48 - 1992
Blair F. Stevens
This article identifies the role price plays in travel decision making and examines pleasure traveler perceptions of the price and quality of Canadian tourism products compared to those of other countries. Pleasure travel is described as an experience, the value of which requires a subjective assessment to be made by travelers. Perceptions as the subjective reality of individuals are the ...... hiện toàn bộ
Discourse and Power Relations in Community Tourism
Journal of Travel Research - Tập 57 Số 6 - Trang 757-768 - 2018
Lan Xue, Deborah Kerstetter
Adopting a mixed method of ethnographic fieldwork approach and critical discourse analysis, we explored the implicit power relations between a private company and local residents in Chongdu Valley, China. Three themes—destination image, development outcomes, and institutions and regulations—were identified within the discourses of the two groups and then examined for their intertextuality...... hiện toàn bộ
First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation
Journal of Travel Research - Tập 61 Số 3 - Trang 549-564 - 2022
Raouf Ahmad Rather, Linda D. Hollebeek, S. Mostafa Rasoolimanesh
Though customer engagement (CE) and customer experience (CX) are recognized as key research priorities, empirically derived insight into their association with tourism customers’ ensuing value cocreation and destination revisit intent remains tenuous, in particular for first-time versus repeat customers. In response to this gap, we develop an S-D logic–informed model that tests the effect...... hiện toàn bộ
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