Co-creation and integrated resort experience in Croatia: The application of service-dominant logic

Journal of Destination Marketing & Management - Tập 17 - Trang 100443 - 2020
Jiseon Ahn1, Ki-Joon Back2, Petra Barišić3, Choong-Ki Lee4
1School of Business, Hanyang University
2Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, 4800 Calhoun Road, Houston, TX 77004, USA
3Faculty of Economics & Business, University of Zagreb, Trg J.F.Kennedya 6, 10000 Zagreb, Croatia
4College of Hotel & Tourism Management, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 02447, South Korea

Tài liệu tham khảo

Ahn, 2018, Antecedents and consequences of customer brand engagement in integrated resorts, International Journal of Hospitality Management, 75, 144, 10.1016/j.ijhm.2018.05.020

Ahn, 2018, Integrated resort: A review of research and directions for future study, International Journal of Hospitality Management, 69, 94, 10.1016/j.ijhm.2017.10.017

Ahn, 2020, The structural effects of affective and cognitive elaboration in formation of customer–brand relationship, Service Industries Journal, 40, 226, 10.1080/02642069.2018.1460358

Ahn, 2019, The effect of dynamic integrated resort experience on Croatian customer behavior, Journal of Travel & Tourism Marketing, 36, 358, 10.1080/10548408.2018.1557097

Ahn, 2019, Brand experiential value for creating integrated resort customers' co-creation behavior, International Journal of Hospitality Management, 81, 104, 10.1016/j.ijhm.2019.03.009

Ajzen, 1977, Attitude-behavior relations: A theoretical analysis and review of empirical research, Psychological Bulletin, 84, 888, 10.1037/0033-2909.84.5.888

Ali, 2018, Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks, Journal of Destination Marketing & Management, 7, 1, 10.1016/j.jdmm.2016.05.003

Bagozzi, 1988, On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 74, 10.1007/BF02723327

Balaji, 2017, Value co-creation with Internet of things technology in the retail industry, Journal of Marketing Management, 33, 7, 10.1080/0267257X.2016.1217914

Ballantyne, 2006, Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing, Marketing Theory, 6, 335, 10.1177/1470593106066795

Barnes, 2014, Destination brand experience and visitor behavior: Testing a scale in the tourism context, Annals of Tourism Research, 48, 121, 10.1016/j.annals.2014.06.002

Beckman, 2013, The impact of brand experience on downtown success, Journal of Travel Research, 52, 646, 10.1177/0047287513478502

Bettencourt, 1997, Customer voluntary performance: Customers as partners in service delivery, Journal of Retailing, 73, 383, 10.1016/S0022-4359(97)90024-5

Binkhorst, 2009, Agenda for co-creation tourism experience research, Journal of Hospitality Marketing & Management, 18, 311, 10.1080/19368620802594193

Bolino, 2002, Citizenship behavior and the creation of social capital in organizations, Academy of Management Review, 27, 505, 10.5465/amr.2002.7566023

Buhalis, 2015, SoCoMo marketing for travel and tourism: Empowering co-creation of value, Journal of Destination Marketing & Management, 4, 151, 10.1016/j.jdmm.2015.04.001

Cabiddu, 2013, Managing value co-creation in the tourism industry, Annals of Tourism Research, 42, 86, 10.1016/j.annals.2013.01.001

Cai, 2012, Personal values and mall shopping behavior: The mediating role of attitude and intention among Chinese and Thai consumers, Australasian Marketing Journal, 20, 37, 10.1016/j.ausmj.2011.10.013

Cardinale, 2016, Place-based brand experience, place attachment and loyalty, Marketing Intelligence & Planning, 34, 302, 10.1108/MIP-04-2014-0071

Csikszentmihalyi, 1990

Dahl, 2007, Thinking inside the box: Why consumers enjoy constrained creative experiences, Journal of Marketing Research, 44, 357, 10.1509/jmkr.44.3.357

Davison, 1997, Vol. 1

Edvardsson, 2005, Service quality: Beyond cognitive assessment, Managing Service Quality: International Journal, 15, 127, 10.1108/09604520510585316

Eletxigerra, 2018, Place marketing examined through a service-dominant logic lens: A review, Journal of Destination Marketing & Management, 9, 72, 10.1016/j.jdmm.2017.11.002

Elsharnouby, 2015, Student co-creation behavior in higher education: The role of satisfaction with the university experience, Journal of Marketing for Higher Education, 25, 238, 10.1080/08841241.2015.1059919

Fisgus, 2019

Fornell, 1994, Partial least squares, 52

Frow, 2011, A stakeholder perspective of the value proposition concept, European Journal of Marketing, 45, 223, 10.1108/03090561111095676

Geisser, 1974, A predictive approach to the random effect model, Biometrika, 61, 101, 10.1093/biomet/61.1.101

Grissemann, 2012, Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance, Tourism Management, 33, 1483, 10.1016/j.tourman.2012.02.002

Grönroos, 2011, Value co-creation in service logic: A critical analysis, Marketing Theory, 11, 279, 10.1177/1470593111408177

Grönroos, 2012, Conceptualising value co-creation: A journey to the 1970s and back to the future, Journal of Marketing Management, 28, 1520, 10.1080/0267257X.2012.737357

Grönroos, 2013, Critical service logic: Making sense of value creation and co-creation, Journal of the Academy of Marketing Science, 41, 133, 10.1007/s11747-012-0308-3

Groth, 2005, Customers as good soldiers: Examining citizenship behaviors in internet service deliveries, Journal of Management, 31, 7, 10.1177/0149206304271375

Gustafsson, 2012, Customer co-creation in service innovation: A matter of communication?, Journal of Service Management, 23, 311, 10.1108/09564231211248426

Henseler, 2009, The use of partial least squares path modelling in international marketing, Advances in International Marketing, 20, 277, 10.1108/S1474-7979(2009)0000020014

Hudson, 2009, Branding a memorable destination experience: The case of ‘Brand Canada’, International Journal of Tourism Research, 11, 217, 10.1002/jtr.720

Johnston, 1999, Service recovery strategies for single and double deviation scenarios, Service Industries Journal, 19, 69, 10.1080/02642069900000019

Khan, 2017, Brand experience anatomy in hotels: An interpretive structural modeling approach, Cornell Hospitality Quarterly, 58, 165, 10.1177/1938965516649055

Lam, 2006, Predicting behavioral intention of choosing a travel destination, Tourism Management, 27, 589, 10.1016/j.tourman.2005.02.003

Lewis, 1989

Loureiro, 2014, The role of the rural tourism experience economy in place attachment and behavioral intentions, International Journal of Hospitality Management, 40, 1, 10.1016/j.ijhm.2014.02.010

Luna-Nevarez, 2012, Common practices in destination website design, Journal of Destination Marketing & Management, 1, 94, 10.1016/j.jdmm.2012.08.002

Lusch, 2015, Service innovation: A service-dominant logic perspective, MIS Quarterly, 39, 155, 10.25300/MISQ/2015/39.1.07

Lusch, 2007, Competing through service: Insights from service-dominant logic, Journal of Retailing, 83, 5, 10.1016/j.jretai.2006.10.002

Lusch, 2008, Toward a conceptual foundation for service science: Contributions from service-dominant logic, IBM Systems Journal, 47, 5, 10.1147/sj.471.0005

Merrilees, 2016, Interactive brand experience pathways to customer-brand engagement and value co-creation, The Journal of Product and Brand Management, 25, 402, 10.1108/JPBM-04-2016-1151

Nambisan, 2007, Interactions in virtual customer environments: Implications for product support and customer relationship management, Journal of Interactive Marketing, 21, 42, 10.1002/dir.20077

Navarro, 2014, Value co-creation among hotels and disabled customers: An exploratory study, Journal of Business Research, 67, 813, 10.1016/j.jbusres.2013.11.050

Oh, 2007, Measuring experience economy concepts: Tourism applications, Journal of Travel Research, 46, 119, 10.1177/0047287507304039

Okumus, 2018, Psychological factors influencing customers' acceptance of smartphone diet apps when ordering food at restaurants, International Journal of Hospitality Management, 72, 67, 10.1016/j.ijhm.2018.01.001

Payne, 2009, Co-creating brands: Diagnosing and designing the relationship experience, Journal of Business Research, 62, 379, 10.1016/j.jbusres.2008.05.013

Pini, 2009, The role of customers in interactive co-creation practices: The Italian scenario, Knowledge, Technology & Policy, 22, 61, 10.1007/s12130-009-9068-x

2016

2018

Rihova, 2015, Conceptualising customer‐to‐customer value co‐creation in tourism, International Journal of Tourism Research, 17, 356, 10.1002/jtr.1993

Ringle, 2015

Shamim, 2016, Influence of extrinsic value on customer participation in value co-creation behaviour: Empirical investigation using SEM Approach, Social Sciences & Humanities, 24, 15

Shamim, 2017, Construction and validation of customer value co-creation attitude scale, Journal of Consumer Marketing, 34, 591, 10.1108/JCM-01-2016-1664

Shaw, 2011, Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry, Tourism Management, 32, 207, 10.1016/j.tourman.2010.05.020

Shulga, 2018, Factors affecting willingness to participate in consumer generated advertisement, International Journal of Hospitality Management, 74, 214, 10.1016/j.ijhm.2018.05.004

Skevin-Sovic, 2012, Major ions wet deposition and trends during the last decade on the eastern Adriatic coast, WIT Transactions on Ecology and the Environment, 157, 339, 10.2495/AIR120301

So, 2017, The missing link in building customer brand identification: The role of brand attractiveness, Tourism Management, 59, 640, 10.1016/j.tourman.2016.09.013

Stone, 1974, Cross‐validatory choice and assessment of statistical predictions, Journal of the Royal Statistical Society: Series B, 36, 111

2013

Tommasetti, 2015, Customer value co-creation: A conceptual measurement model in a service dominant logic perspective, Naples Forum on Service, 15, 1

Vargo, 2008, Service-dominant logic: Continuing the evolution, Journal of the Academy of Marketing Science, 36, 1, 10.1007/s11747-007-0069-6

Vargo, 2008, On value and value co-creation: A service systems and service logic perspective, European Management Journal, 26, 145, 10.1016/j.emj.2008.04.003

Wang, 2013, China's “smart tourism destination” initiative: A taste of the service-dominant logic, Journal of Destination Marketing & Management, 2, 59, 10.1016/j.jdmm.2013.05.004

Wang, 2018, Shaping tourists' green behavior: The hosts' efforts at rural Chinese B&Bs, Journal of Destination Marketing & Management, 9, 194, 10.1016/j.jdmm.2018.01.006

Wikström, 2009, Services in project-based firms: Four types of business logic, International Journal of Project Management, 27, 113, 10.1016/j.ijproman.2008.09.008

Wold, 1985, Partial least squares, 581

Yi, 2013, Customer value co-creation behavior: Scale development and validation, Journal of Business Research, 66, 1279, 10.1016/j.jbusres.2012.02.026

Zagoršek, 2009, Resort casino development and its linkage to national and international tourism: A Slovenian perspective

Thông tin
Thông tin xuất bản

Journal of Destination Marketing & Management

Tập 17

100443

Thông tin tác giả