The role of the rural tourism experience economy in place attachment and behavioral intentions

Sandra Maria Correia Loureiro1
1Marketing, Operations and General Management, Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU/UNIDE), Av. Forças Armadas, 1649-026 Lisbon, Portugal

Tài liệu tham khảo

Alexandris, 2006, Increasing customers’ loyalty in a skiing resort, International Contemporary Hospitality Management, 18, 414, 10.1108/09596110610673547 Anderson, 2007, Factors shaping vividness of memory episodes: visitors’ long-term memories of the 1970 Japan world exposition, Memory, 15, 177, 10.1080/09658210701201312 Backlund, 2003, A quantitative synthesis of place attachment research: investigating past experience and place attachment Bagozzi, 1996, The role of arousal in the creation and control of the halo effect in attitude models, Psychology & Marketing, 13, 235, 10.1002/(SICI)1520-6793(199605)13:3<235::AID-MAR1>3.0.CO;2-D Bagozzi, 1999, The role of emotions in marketing, Journal of the Academy of Marketing Science, 27, 184, 10.1177/0092070399272005 Baker, 1992, An experimental approach to making retail store environmental decisions, Journal of Retailing, 68, 445 Ballantyne, 2011, Visitors’ memories of wildlife tourism: implications for the design of powerful interpretive experiences, Tourism Management, 32, 770, 10.1016/j.tourman.2010.06.012 Bigné, 2008, The impact of experimental consumption cognitions and emotions on behavioural intentions, Journal of Service Marketing, 22, 303, 10.1108/08876040810881704 Boorstin, 1964 Brehm, 2006, Community attachments as predictors of local environmental concern: the case for multiple dimensions of attachment, American Behavioral Scientist, 50, 142, 10.1177/0002764206290630 Bricker, 2000, Level of specialization and place attachment: an exploratory study of whitewater receptionists, Leisure Science, 22, 233, 10.1080/01490409950202285 Carmines, 1979 Cavanaugh, 2007, Appraising the appraisal tendency framework, Journal of Consumer Psychology, 17, 169, 10.1016/S1057-7408(07)70024-4 Chen, 2001, An investigation of tourist's destination loyalty and preferences, International Journal of Contemporary Hospitality, 13, 79, 10.1108/09596110110381870 Chin, 1998, The partial least squares approach to structural equation modeling, 295 Chin, 2003, A partial least squares latent variable modelling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic mail adoption study, Information Systems Research, 14, 189, 10.1287/isre.14.2.189.16018 Cohen, 1988, Authenticity and commoditisation in tourism, Annals of Tourism Research, 15, 371, 10.1016/0160-7383(88)90028-X Curtin, 2005, Nature, wild animals and tourism: an experiential view, Journal of Ecotourism, 4, 1, 10.1080/14724040508668434 Csikszentmihalyi, 1975 Davis, 2000, Retail service branding in electronic–commerce environments, Journal of Service Research, 3, 178, 10.1177/109467050032006 Dolcos, 2002, Event-related potentials of emotional memory: encoding pleasant, unpleasant, and neutral pictures, Cognitive, Affective, & Behavioral Neuroscience, 2, 252, 10.3758/CABN.2.3.252 Echambadi, 2006, Encouraging best practice in quantitative management research: an incompletelist of opportunities, Journal of Management Studies, 43, 1801, 10.1111/j.1467-6486.2006.00660.x Ednie, 2010, The development of recreation place attachment on the Maine Coast: user characteristics and reasons for visiting, Journal of Park and Recreation Administration, 28, 36 Eisenhauer, 2000, Attachments to special places on public lands: an analysis of activities, reasons for attachments, and community connections, Society & Natural Resources, 13, 421, 10.1080/089419200403848 Ellis, 2008, Creating value for participants through experience staging: parks, recreation, and tourism in the experience industry, Journal of Park and Recreation Administration, 26, 1 Eroglu, 2003, Empirical testing of a model of online store atmospherics and shopper responses, Psychology & Marketing, 20, 139, 10.1002/mar.10064 Finn, 2005, Reassessing the foundations of customer delight, Journal of Service Research, 8, 103, 10.1177/1094670505279340 Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312 Gentile, 2007, How to sustain the customer experience: an overview of experience components that cocreate value with the customer, European Management Journal, 25, 395, 10.1016/j.emj.2007.08.005 George, 2004, Past visit and the intention to revisit a destination: place attachment as the mediator and novelty seeking as the moderator, The Journal of Tourism Studies, 15, 51 Gilmore, 2002 Gilmore, 2002, Differentiating hospitality operations via experiences: why selling services is not enough, Cornell Hotel and Restaurant Administration Quarterly, 43, 87, 10.1016/S0010-8804(02)80022-2 Gross, 2008, Examining the dimensions of a lifestyle tourism destination, International Journal of Culture, 2, 44 Gu, 2008, Place attachment, identity and community impacts of tourism – the case of a Beijing Hutong, Tourism Management, 29, 637, 10.1016/j.tourman.2007.06.006 Hidalgo, 2001, Place attachment: conceptual and empirical questions, Journal of Environmental Psychology, 21, 273, 10.1006/jevp.2001.0221 Hinde, 1979 Hinds, 2008, Engaging with the natural environment: the role of affective connection and identity, Journal of Environmental Psychology, 28, 109, 10.1016/j.jenvp.2007.11.001 Hirschman, 1984, Experience seeking: a subjectivist perspective of consumption, Journal of Business Research, 12, 115, 10.1016/0148-2963(84)90042-0 Hirschman, 1982, Hedonic consumption: emerging concepts, methods and propositions, Journal of Marketing, 46, 92, 10.2307/1251707 Hulland, 1999, Use of partial least squares (PLS) in strategic management research: a review of four recent studies, Strategic Management Journal, 20, 195, 10.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7 Hummon, 1992 Hwang, 2005, The relationship among tourists’ involvement, place attachment and interpretation satisfaction in Taiwan's national parks, Tourism Management, 26, 143, 10.1016/j.tourman.2003.11.006 Jang, 2009, Perceived quality, emotions and behavioural intentions: application of an extended Mehrabian–Russell model to restaurants, Journal of Business Research, 62, 451, 10.1016/j.jbusres.2008.01.038 Kahneman, 2011 Kaltcheva, 2006, When should a retailer create an exciting store environment, Journal Marketing, 70, 107, 10.1509/jmkg.2006.70.1.107 Kelley, 1979 Kelley, 1978 Kim, 2012, Development of a scale to measure memorable tourism experiences, Journal of Travel Research, 51, 12, 10.1177/0047287510385467 Kleijnen, 2007, An assessment of value creation in mobile service delivery and the moderating role of time consciousness, Journal of Retailing, 83, 33, 10.1016/j.jretai.2006.10.004 Kyle, 2003, The moderating role of place attachment on the relationship between attitudes toward fees and spending preference, Leisure Sciences, 25, 33, 10.1080/01490400306552 Lee, 2001, The impact of switching costs on the customer satisfaction–loyalty link: mobile phone service in France, Journal of Services Marketing, 15, 35, 10.1108/08876040110381463 Lee, 2008, Festivalscapes and patrons’ emotions, satisfaction and loyalty, Journal of Business Research, 61, 56, 10.1016/j.jbusres.2006.05.009 Lehto, 2008, Mediating the effects of natural disasters on travel intention, Journal of Travel & Tourism Marketing, 23, 29, 10.1300/J073v23n02_03 Loureiro, 2008, The importance of quality, satisfaction, trust, and image in relation to rural tourism loyalty, Journal of Travel and Tourism Marketing, 25, 117, 10.1080/10548400802402321 Loureiro, 2011, Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units, International Journal of Hospitality Management, 30, 575, 10.1016/j.ijhm.2010.10.007 Loureiro, 2013, The effect of atmospheric cues and involvement on pleasure and relaxation: the spa hotel context, International Journal of Hospitality Management, 35, 35, 10.1016/j.ijhm.2013.04.011 Low, 1992, Place attachment: a conceptual inquiry, 1 MacCannell, 1973, Staged authenticity: arrangements of social space in tourist settings, American Journal of Sociology, 79, 589, 10.1086/225585 Marschall, 2012, Tourism and memory, Annals of Tourism Research, 39, 2216, 10.1016/j.annals.2012.07.001 Martin, 2010, Uncovering unconscious memories and myths for understanding international tourism behavior, Journal of Business Research, 63, 372, 10.1016/j.jbusres.2009.04.020 Martin, 2008, The role of emotion in explaining consumer satisfaction and future behavioural intention, Journal of Services Marketing, 22, 224, 10.1108/08876040810871183 Menon, 2002, Cross-category effects of induced arousal and pleasure on the Internet shopping experience, Journal of Retailing, 78, 31, 10.1016/S0022-4359(01)00064-1 Meyer, 2007, Understanding customer experience, Harvard Business Review, 117 Moore, 1994, Attachments to recreation settings: the case of rail-trail users, Leisure Sciences, 16, 17, 10.1080/01490409409513214 Mossberg, 2007, A marketing approach to the tourist experience, Scandinavian Journal of Hospitality and Tourism, 7, 59, 10.1080/15022250701231915 Nunnally, 1978 OECD Tourism Policy and International Tourism, 1994 Oh, 2007, Measuring experience economy concepts: tourism applications, Journal of Travel Research, 46, 119, 10.1177/0047287507304039 Oliver, 1997 Oliver, 1997, Customer delight: foundations, findings and managerial insight, Journal of Retailing, 73, 311, 10.1016/S0022-4359(97)90021-X Oppermann, 1998, Destination threshold potential and the Law of Repeat Visitation, Journal of Travel Research, 37, 131, 10.1177/004728759803700204 Otto, 1996, The service experience in tourism, Tourism Management, 17, 165, 10.1016/0261-5177(96)00003-9 Padgett, 1997, Communicating experiences: a narrative approach to creating service brand image, Journal of Advertising, 26, 49, 10.1080/00913367.1997.10673535 Pine, 1998, Welcome to the experience economy, Harvard Business Review, 76, 97 Pine, 1999 Pizam, 2010, Creating memorable experiences, International Journal of Hospitality Management, 29, 343, 10.1016/j.ijhm.2010.04.003 Prayag, 2012, Antecedents of tourists’ loyalty to Mauritius: the role and influence of destination image, place attachment, personal involvement and satisfaction, Journal of Travel Research, 51, 342, 10.1177/0047287511410321 Prebensen, 2011, Coping and co-creating in tourist experiences, International Journal of Tourism Research, 13, 54, 10.1002/jtr.799 Price, 2000, Older consumers’ disposition of special possessions, Journal of Consumer Research, 27, 179, 10.1086/314319 Pritchard, 1997, The loyal traveler: examining a typology of service patronage, Journal of Travel Research, 35, 2, 10.1177/004728759703500401 Ramkissoon, 2013, Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: a structural equation modelling approach, Tourism Management, 36, 552, 10.1016/j.tourman.2012.09.003 Richins, 1994, Valuing things: the public and private meanings of possessions, Journal of Consumer Research, 21, 504, 10.1086/209414 Rufín, 2012, Adjusted expectations, satisfaction and loyalty development in the case of services, The Service Industries Journal, 32, 2185, 10.1080/02642069.2011.594874 Rusbult, 2003, Interdependence, interaction and relationships, Annual Review of Psychology, 54, 351, 10.1146/annurev.psych.54.101601.145059 Schmitt, 1999, Experiential marketing, Journal of Marketing Management, 15, 53, 10.1362/026725799784870496 Schouten, 1995, Subcultures of consumption: an ethnography of the new bikers, Journal of Consumer Research, 22, 43, 10.1086/209434 Sekaran, 1983, Methodological and theoretical issues and advancements in cross-cultural research, Journal of International Business Studies, 14, 61, 10.1057/palgrave.jibs.8490519 Stamboulis, 2003, Innovation strategies and technology for experience-based tourism, Tourism Management, 24, 35, 10.1016/S0261-5177(02)00047-X Stedman, 2006, Understanding place attachment among second home owners, American Behavioral Scientist, 50, 187, 10.1177/0002764206290633 Stedman, 2004, A picture and 1000 words: using resident-employed photography to understand attachment to high amenity places, Journal of Leisure Research, 36, 580, 10.1080/00222216.2004.11950037 Tenenhaus, 2005, PLS path modeling, Computational Statistics & Data Analysis, 48, 159, 10.1016/j.csda.2004.03.005 Thomson, 2006, Human brands: investigating antecedents to consumers’ strong attachments to celebrities, Journal of Marketing, 70, 104, 10.1509/jmkg.70.3.104 Tung, 2011, Exploring the essence of memorable tourism experiences, Annals of Tourism Research, 38, 1367, 10.1016/j.annals.2011.03.009 Turner, 1987 Vanhamme, 2000, The link between surprise and satisfaction: an exploratory research on how best to measure surprise, Journal of Marketing Management, 16, 565, 10.1362/026725700785045949 Vargo, 2004, Evolving to a new dominant logic for marketing, Journal of Marketing, 68, 1, 10.1509/jmkg.68.1.1.24036 Vittersø, 2000, Tourist experiences and attractions, Annals of Tourism Research, 27, 432, 10.1016/S0160-7383(99)00087-0 Vorkinn, 2001, Environmental concern in a local context: the significance of place attachment, Environment and Behavior, 33, 249, 10.1177/00139160121972972 Warzecha, 2001, Place attachment in Canyonlands National Parks: visitors’ assessment offsetting attributes on the Colorado and Green Rivers, Journal of Park and Recreation Administration, 19, 59 Williams, 1992, Beyond the commodity metaphor: examining emotional and symbolic attachment to place, Leisure Sciences, 14, 29, 10.1080/01490409209513155 Worster, 2005, Sense of place among New England commercial fishermen and organic farmers: implications for socially constructed environmental education, Environmental Education Research, 11, 525, 10.1080/13504620500169676 Wu, 2008, The atmospheric factors of online storefront environment design: an empirical experiment in Taiwan, Information & Management, 45, 493, 10.1016/j.im.2008.07.004 Yuksel, 2010, Destination attachment: effects on customer satisfaction and cognitive, affective and conative loyalty, Tourism Management, 31, 274, 10.1016/j.tourman.2009.03.007 Zeithaml, 1996, The behavioural consequences of service quality, Journal of Marketing, 60, 31, 10.2307/1251929