Are algorithmically controlled gig workers deeply burned out? An empirical study on employee work engagement

BMC Psychology - Tập 11 - Trang 1-15 - 2023
Jiao Jiao Lang1, Li Feng Yang2, Chen Cheng3, Xiang Yang Cheng3, Fei Yu Chen4
1Endicott College, Woosong University, Daejeon City, South Korea
2School of Economics, Fuyang Normal University, Fuyang City, China
3School of Business, Fuyang Normal University, Fuyang City, China
4School of Economics and Management, Fei Yu Chen, China University of Mining and Technology, Xuzhou City, China

Tóm tắt

With the emergence of the gig economy as a new economic form, the influence of algorithmic technology control on gig workers’ perceptions and engagement has become a topic of academic concern. This study explores the emotional impact of perceived algorithmic control on gig workers and how it affects their work engagement. This study takes gig workers as the research object to build a structural equation model. Based on the background of gig economy and the Job Demands-Resources model, this paper constructs a mechanism model of the influence of perceived algorithmic control on the work engagement of gig workers. The research data in this paper are collected by questionnaire, and the research hypothesis is tested by the SEM structural model. The gig workers in this study believed that perceived algorithmic control positively affects employee work engagement. In addition, burnout was positively correlated with employee work engagement. Burnout played a partial mediating role in the relationship between perceived algorithmic control and employee work engagement. And flow experience played a moderating role through the indirect effect of burnout on employees’ work engagement. Perceived algorithmic control causes burnout among gig workers, but strong algorithmic technology support provides them with rich work resources that can help them meet their work needs. That is, the gig workers may still demonstrate a high level of work engagement even if they experience burnout symptoms.

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