TQM Journal
ESCI-ISI SCOPUS (2008-2025)
1754-2731
1754-274X
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management
Các bài báo tiêu biểu
Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI
Tập 32 Số 4 - Trang 815-835 - 2020
Mục đíchBài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin
và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy,
trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ
chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng
(QMS).Thiết kế/phương pháp luận/cách tiếp cậnMột khảo sát trên 105 tổ chức ở Ấn
Độ ...
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Tập 31 Số 5 - Trang 790-814 - 2019
Purpose Recent years have witnessed a significant rise in Indian healthcare
establishments (HCEs) which indicate that there is a constant need to improve
the healthcare quality services through the adoption and implementation of TQM
enablers. The purpose of this paper is to identify such enablers and then
propose a ranking model for TQM implementation in Indian HCEs for improved
performance. Desig...
Assessing performance of management institutions
Tập 21 Số 1 - Trang 20-33 - 2009
PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine
the performance of 20 Indian B‐Schools, separating their profitability and
marketability. The technique allows one to identify those management
institutions which are able to utilize their resources in a most efficient way
such that the overall goals of the organization are satisfied and total outcome
maximized. If a man...
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York
Tập 33 Số 7 - Trang 193-221 - 2021
Purpose This paper aims at exploring the relations amongst the concepts of
customer relationship management (CRM), convenience, trust, perceived service
quality, satisfaction, perceived value, loyalty, image and purchase intention in
the hotel sector.Design/methodology/approach The research was conducted using
interviews with hospitality managers and guests who had a direct connection with
the hot...
Systems thinking in quality management
- 2010
PurposeThe purpose of this paper is to discuss the ongoing developments of
quality management systems theories and to summarize results of experiments that
the author has been conducting since 2003 on convergence of quality thinking and
systems thinking and the value generation process in the systems
perspective.Design/methodology/approachThe paper discusses the ongoing
developments of quality man...
Meta‐management of integration of management systems
Tập 22 Số 6 - Trang 570-582 - 2010
PurposeThe realm of standardized management systems (MSs) has expanded greatly
over the last two decades. This expansion has highlighted the need for
structured approaches to facilitate the integration of these systems. The
purpose of this paper is to explore the integration of standardized MSs through
a meta‐management approach.Design/methodology/approachAn extensive survey of
literature was carr...
Total quality management meets human resource management
Tập 22 Số 1 - Trang 5-25 - 2010
PurposeA number of studies and writings have presented ideas about new working
practices that might be embraced in the twenty‐first century. Moreover, that,
employers would seek to gain their commitment by adopting the high working
practices of high performance working (HPW) for organisations to become
successful through their strategic approach to the human resource (HR). It is
against Watson's m...
Emerging concepts for implementing strategy
- 2010
PurposeEarlier research by the author defined the practices of 11 of Australia's
long‐term high performing organisations over the 25 year period from 1982 to
2007. It highlighted the importance of effective execution and leadership as key
characteristics of these winning organisations. This paper aims to build on
these findings by exploring the detailed concepts that organisations of all
types can...
Employee significance within stakeholder‐accountable performance management systems
Tập 20 Số 5 - Trang 463-475 - 2008
PurposeResearch has not fully recognised the significance of employee
stakeholders to the design and effective operation of performance management
systems. The purpose of the paper is to demonstrate the centrality of employees
within the stakeholder systems model of performance management it
proposes.Design/methodology/approachStakeholder theory is utilised to critique
current scorecard‐type perfo...
Improving the quality of information security management systems with ISO27000
- 2011
PurposeThe ISO27001 standard provides a model for “establishing, implementing,
operating, monitoring, reviewing, maintaining and improving an Information
Security Management System (ISMS)”. This paper seeks to consider the global
adoption of the ISO27000 series of standards, and to compare them with the
adoption rates for ISO9000 and ISO14000. The paper aims to compare the barriers
to adoption for...