TQM Journal
ESCI-ISI SCOPUS (2008-2025)
1754-2731
1754-274X
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management
Các bài báo tiêu biểu
Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI
Tập 32 Số 4 - Trang 815-835 - 2020
Mục đíchBài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin
và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy,
trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ
chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng
(QMS).Thiết kế/phương pháp luận/cách tiếp cậnMột khảo sát trên 105 tổ chức ở Ấn
Độ ...
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Tập 31 Số 5 - Trang 790-814 - 2019
Purpose Recent years have witnessed a significant rise in Indian healthcare
establishments (HCEs) which indicate that there is a constant need to improve
the healthcare quality services through the adoption and implementation of TQM
enablers. The purpose of this paper is to identify such enablers and then
propose a ranking model for TQM implementation in Indian HCEs for improved
performance. Desig...
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York
Tập 33 Số 7 - Trang 193-221 - 2021
Purpose This paper aims at exploring the relations amongst the concepts of
customer relationship management (CRM), convenience, trust, perceived service
quality, satisfaction, perceived value, loyalty, image and purchase intention in
the hotel sector.Design/methodology/approach The research was conducted using
interviews with hospitality managers and guests who had a direct connection with
the hot...
Assessing performance of management institutions
Tập 21 Số 1 - Trang 20-33 - 2009
PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine
the performance of 20 Indian B‐Schools, separating their profitability and
marketability. The technique allows one to identify those management
institutions which are able to utilize their resources in a most efficient way
such that the overall goals of the organization are satisfied and total outcome
maximized. If a man...
Utilisation of business excellence models: Australian and international experience
- 2008
PurposeThe purpose of this paper is to examine the international use of business
excellence (BE) models and the practices used by BE framework (BEF) custodians
to encourage use.Design/methodology/approachA literature review, three surveys,
a series of focus groups and key informant interviews were conducted. The study
involved input from 16 countries and was part of a larger study of how BEFs are
...
TQM implementation elements for manufacturing excellence
Tập 20 Số 6 - Trang 599-621 - 2008
PurposeTotal quality management (TQM) is considered a very important factor for
the long‐term success of an organization. However, there exist a lot of
international quality awards, apart from different versions of national quality
awards (NQAs), developed by the governments of many countries based on these
well‐established awards. In addition to these awards, there are a plethora of
frameworks pr...
Improving the quality of information security management systems with ISO27000
- 2011
PurposeThe ISO27001 standard provides a model for “establishing, implementing,
operating, monitoring, reviewing, maintaining and improving an Information
Security Management System (ISMS)”. This paper seeks to consider the global
adoption of the ISO27000 series of standards, and to compare them with the
adoption rates for ISO9000 and ISO14000. The paper aims to compare the barriers
to adoption for...
Sustainable value creation in SMEs: a case study
- 2013
PurposeThe purpose of this paper is to study how a small to medium‐size
enterprise (SME) in Campania (Italy) integrated sustainability into its
corporate strategy, and how its sustainable corporate strategies reflect on
intangible assets.Design/methodology/approachThe paper, an exploratory study
based on grounded theory, analyzes are interviews with the entrepreneurial team
and top and middle mana...
No panaceas for organizational diseases, but better knowledge and systems thinking
- 2011
PurposeThis paper aims at contributing to a better knowledge of organizations'
nature, physiology and pathologies, in order to improve their fitness for
purpose. The mechanistic view of organizations has in fact delayed that. Systems
thinking is needed to bring average organizational fitness to the levels needed
by a global and closely interconnected world.Design/methodology/approachThe
paper is a...
5 “S” and TQM status in Indian organizations
- 2009
PurposeHo and Osada state that 5 “S” is the foundation for implementing total
quality management (TQM) philosophy and also emphasize that 5 “S” is the primary
driver for the success of TQM in any organization. Since the competitiveness of
India has been ranked comparatively low worldwide, it shows that Indian
organizations may be weak in implementing TQM. The purpose of this paper is to
assess the...