TQM Journal

ESCI-ISI SCOPUS (2008-2025)

  1754-2731

  1754-274X

  Anh Quốc

 

Cơ quản chủ quản:  Emerald Group Publishing Ltd.

Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management

Các bài báo tiêu biểu

Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI
Tập 32 Số 4 - Trang 815-835 - 2020
Neeraj Yadav, Ravi Shankar, Surya Prakash Singh
Mục đíchBài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy, trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng (QMS).Thiết kế/phương pháp luận/cách tiếp cậnMột khảo sát trên 105 tổ chức ở Ấn Độ ... hiện toàn bộ
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Tập 31 Số 5 - Trang 790-814 - 2019
Faisal Talib, Mohammad Asjad, Rajesh Attri, Arshad Noor Siddiquee, Zahid A. Khan
Purpose Recent years have witnessed a significant rise in Indian healthcare establishments (HCEs) which indicate that there is a constant need to improve the healthcare quality services through the adoption and implementation of TQM enablers. The purpose of this paper is to identify such enablers and then propose a ranking model for TQM implementation in Indian HCEs for improved performance. Desig... hiện toàn bộ
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York
Tập 33 Số 7 - Trang 193-221 - 2021
Maria Palazzo, Pantea Foroudi, Maria Antonella Ferri
Purpose This paper aims at exploring the relations amongst the concepts of customer relationship management (CRM), convenience, trust, perceived service quality, satisfaction, perceived value, loyalty, image and purchase intention in the hotel sector.Design/methodology/approach The research was conducted using interviews with hospitality managers and guests who had a direct connection with the hot... hiện toàn bộ
Assessing performance of management institutions
Tập 21 Số 1 - Trang 20-33 - 2009
RomaMitra Debnath, RaviShankar
PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most efficient way such that the overall goals of the organization are satisfied and total outcome maximized. If a man... hiện toàn bộ
Utilisation of business excellence models: Australian and international experience
- 2008
MaxSaunders, Robin S.Mann, Nigel P.Grigg
PurposeThe purpose of this paper is to examine the international use of business excellence (BE) models and the practices used by BE framework (BEF) custodians to encourage use.Design/methodology/approachA literature review, three surveys, a series of focus groups and key informant interviews were conducted. The study involved input from 16 countries and was part of a larger study of how BEFs are ... hiện toàn bộ
TQM implementation elements for manufacturing excellence
Tập 20 Số 6 - Trang 599-621 - 2008
MonicaSharma, RambabuKodali
PurposeTotal quality management (TQM) is considered a very important factor for the long‐term success of an organization. However, there exist a lot of international quality awards, apart from different versions of national quality awards (NQAs), developed by the governments of many countries based on these well‐established awards. In addition to these awards, there are a plethora of frameworks pr... hiện toàn bộ
Improving the quality of information security management systems with ISO27000
- 2011
AlanGillies
PurposeThe ISO27001 standard provides a model for “establishing, implementing, operating, monitoring, reviewing, maintaining and improving an Information Security Management System (ISMS)”. This paper seeks to consider the global adoption of the ISO27000 series of standards, and to compare them with the adoption rates for ISO9000 and ISO14000. The paper aims to compare the barriers to adoption for... hiện toàn bộ
Sustainable value creation in SMEs: a case study
- 2013
MariaVincenza Ciasullo, OrlandoTroisi
PurposeThe purpose of this paper is to study how a small to medium‐size enterprise (SME) in Campania (Italy) integrated sustainability into its corporate strategy, and how its sustainable corporate strategies reflect on intangible assets.Design/methodology/approachThe paper, an exploratory study based on grounded theory, analyzes are interviews with the entrepreneurial team and top and middle mana... hiện toàn bộ
No panaceas for organizational diseases, but better knowledge and systems thinking
- 2011
TitoConti
PurposeThis paper aims at contributing to a better knowledge of organizations' nature, physiology and pathologies, in order to improve their fitness for purpose. The mechanistic view of organizations has in fact delayed that. Systems thinking is needed to bring average organizational fitness to the levels needed by a global and closely interconnected world.Design/methodology/approachThe paper is a... hiện toàn bộ
5 “S” and TQM status in Indian organizations
- 2009
Vinod KumarKhanna
PurposeHo and Osada state that 5 “S” is the foundation for implementing total quality management (TQM) philosophy and also emphasize that 5 “S” is the primary driver for the success of TQM in any organization. Since the competitiveness of India has been ranked comparatively low worldwide, it shows that Indian organizations may be weak in implementing TQM. The purpose of this paper is to assess the... hiện toàn bộ