TQM Journal
ESCI-ISI SCOPUS (2008-2023)
1754-2731
1754-274X
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management
Các bài báo tiêu biểu
Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI Mục đích Bài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy, trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng (QMS)...
Tập 32 Số 4 - Trang 815-835 - 2020
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Assessing performance of management institutionsPurpose Utilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most efficient way such that the overall go...
Tập 21 Số 1 - Trang 20-33 - 2009
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Purpose
Recent years have witnessed a significant rise in Indian healthcare establishments (HCEs) which indicate that there is a constant need to improve the healthcare quality services through the adoption and implementation of TQM enablers. The purpose of this paper is to identify such enablers and then propose a rank... ...
Tập 31 Số 5 - Trang 790-814 - 2019
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New YorkPurpose This paper aims at exploring the relations amongst the concepts of customer relationship management (CRM), convenience, trust, perceived service quality, satisfaction, perceived value, loyalty, image and purchase intention in the hotel sector. hiện toàn bộ
Tập 33 Số 7 - Trang 193-221 - 2021
Quality performance measurement practices in manufacturing companiesPurpose The purpose of this paper is to present the results of a survey study on quality performance measurement practices in the Turkish top 500 manufacturing companies. The study evaluates both financial and non‐financial aspects of quality performance measures in Turkish manufacturing companies. ...
Tập 21 Số 1 - Trang 72-86 - 2009
Criteria requirements of the European business excellence model: a suggested approachPurpose The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The EBEM's requirements, however, involve abstruse management concepts and thus, there is, frequently, a ...
- 2009
Emerging concepts for implementing strategyPurpose Earlier research by the author defined the practices of 11 of Australia's long‐term high performing organisations over the 25 year period from 1982 to 2007. It highlighted the importance of effective execution and leadership as key characteristics of these winning organisations. This paper aims to build on these find...
- 2010
The continuing evolution of Lean Six SigmaPurpose The purpose of this paper is to identify upcoming challenges related to the implementation of Lean Six Sigma (LSS) principles and techniques. Particular emphasis is placed on the changes needed to ensure that LSS continues to support an organization's competitiveness. ...
Tập 24 Số 6 - Trang 542-555 - 2012
Healthcare teamwork best practices: lessons for industryPurpose Since the field of healthcare was a latecomer to the quality movement, knowledge transfer has generally flowed in one direction, from industry to healthcare. However, organisations can also be enriched by healthcare. In particular, this paper aims to show industry that important lessons can be learned regarding how t...
- 2011