TQM Journal
ESCI-ISI SCOPUS (2008-2025)
1754-2731
1754-274X
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management
Các bài báo tiêu biểu
Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI
Tập 32 Số 4 - Trang 815-835 - 2020
Mục đíchBài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin
và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy,
trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ
chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng
(QMS).Thiết kế/phương pháp luận/cách tiếp cậnMột khảo sát trên 105 tổ chức ở Ấn
Độ ...
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Tập 31 Số 5 - Trang 790-814 - 2019
Purpose Recent years have witnessed a significant rise in Indian healthcare
establishments (HCEs) which indicate that there is a constant need to improve
the healthcare quality services through the adoption and implementation of TQM
enablers. The purpose of this paper is to identify such enablers and then
propose a ranking model for TQM implementation in Indian HCEs for improved
performance. Desig...
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York
Tập 33 Số 7 - Trang 193-221 - 2021
Purpose This paper aims at exploring the relations amongst the concepts of
customer relationship management (CRM), convenience, trust, perceived service
quality, satisfaction, perceived value, loyalty, image and purchase intention in
the hotel sector.Design/methodology/approach The research was conducted using
interviews with hospitality managers and guests who had a direct connection with
the hot...
Assessing performance of management institutions
Tập 21 Số 1 - Trang 20-33 - 2009
PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine
the performance of 20 Indian B‐Schools, separating their profitability and
marketability. The technique allows one to identify those management
institutions which are able to utilize their resources in a most efficient way
such that the overall goals of the organization are satisfied and total outcome
maximized. If a man...
Total quality management in Sri Lankan service organizations
- 2012
PurposeThe purpose of this paper is to report the results of an investigation on
the use of total quality management (TQM) tools, techniques and concepts among
Sri Lankan service organizations.Design/methodology/approachThis research
consisted of a literature review and a questionnaire survey done among 99
service organizations in Sri Lanka. First, the factors that are commonly used by
TQM organiz...
Eco‐design in total environmental quality management
Tập 24 Số 1 - Trang 47-58 - 2012
PurposeThe purpose of this paper is to propose a methodology that may aid in
assessing ecological quality multi‐trait screening through the use of simple and
robust tools while exerting minimal effort in conducting trials and interpreting
results.Design/methodology/approachResponse data for two popular site‐monitoring
environmental indicators, chemical oxygen demand (COD) and biochemical oxygen
de...
Improving the quality of information security management systems with ISO27000
- 2011
PurposeThe ISO27001 standard provides a model for “establishing, implementing,
operating, monitoring, reviewing, maintaining and improving an Information
Security Management System (ISMS)”. This paper seeks to consider the global
adoption of the ISO27000 series of standards, and to compare them with the
adoption rates for ISO9000 and ISO14000. The paper aims to compare the barriers
to adoption for...
Criteria requirements of the European business excellence model: a suggested approach
- 2009
PurposeThe European Business Excellence Model (EBEM) is nowadays a familiar
framework, used for a spectrum of purposes, with the most frequent aim from its
full deployment being the attainment of organizational success. The EBEM's
requirements, however, involve abstruse management concepts and thus, there is,
frequently, a significant variety within the suggested approaches to face the
criteria re...
Meta‐management of integration of management systems
Tập 22 Số 6 - Trang 570-582 - 2010
PurposeThe realm of standardized management systems (MSs) has expanded greatly
over the last two decades. This expansion has highlighted the need for
structured approaches to facilitate the integration of these systems. The
purpose of this paper is to explore the integration of standardized MSs through
a meta‐management approach.Design/methodology/approachAn extensive survey of
literature was carr...