TQM Journal
ESCI-ISI SCOPUS (2008-2025)
1754-2731
1754-274X
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Decision Sciences (miscellaneous)Business, Management and Accounting (miscellaneous)Business and International ManagementStrategy and Management
Các bài báo tiêu biểu
Tác động của Công nghiệp 4.0/ICTs, Lean Six Sigma và hệ thống quản lý chất lượng lên hiệu suất tổ chức Dịch bởi AI
Tập 32 Số 4 - Trang 815-835 - 2020
Mục đíchBài báo này so sánh tác động của Công nghiệp 4.0 và công nghệ thông tin
và truyền thông (ICTs) nổi lên, chẳng hạn như Internet vạn vật (IOT), học máy,
trí tuệ nhân tạo (AI), rô-bốt và điện toán đám mây, lên 22 chỉ số hiệu suất tổ
chức dưới 9 sự kết hợp của Lean Six Sigma (LSS) và hệ thống quản lý chất lượng
(QMS).Thiết kế/phương pháp luận/cách tiếp cậnMột khảo sát trên 105 tổ chức ở Ấn
Độ ...
#Công nghiệp 4.0 #công nghệ thông tin và truyền thông #Lean Six Sigma #hệ thống quản lý chất lượng #hiệu suất tổ chức
Ranking model of total quality management enablers in healthcare establishments using the best-worst method
Tập 31 Số 5 - Trang 790-814 - 2019
Purpose Recent years have witnessed a significant rise in Indian healthcare
establishments (HCEs) which indicate that there is a constant need to improve
the healthcare quality services through the adoption and implementation of TQM
enablers. The purpose of this paper is to identify such enablers and then
propose a ranking model for TQM implementation in Indian HCEs for improved
performance. Desig...
Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York
Tập 33 Số 7 - Trang 193-221 - 2021
Purpose This paper aims at exploring the relations amongst the concepts of
customer relationship management (CRM), convenience, trust, perceived service
quality, satisfaction, perceived value, loyalty, image and purchase intention in
the hotel sector.Design/methodology/approach The research was conducted using
interviews with hospitality managers and guests who had a direct connection with
the hot...
Assessing performance of management institutions
Tập 21 Số 1 - Trang 20-33 - 2009
PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine
the performance of 20 Indian B‐Schools, separating their profitability and
marketability. The technique allows one to identify those management
institutions which are able to utilize their resources in a most efficient way
such that the overall goals of the organization are satisfied and total outcome
maximized. If a man...
An examination of strategies employed for the integration of management systems
Tập 22 Số 6 - Trang 648-669 - 2010
PurposeThis paper is an empirical study of the organisational approaches used
for integration of management systems (MSs) and the comparative effectiveness of
such approaches.Design/methodology/approachResearch employed four case studies.
Results are derived from the analysis of triangulated evidence obtained from
in‐depth interviews, observations, internal documents analysis, archives, and
short ...
Quality and continuous improvement in medical device manufacturing
Tập 20 Số 6 - Trang 541-555 - 2008
PurposeThe purpose of this paper is to compare a range of quality and continuous
improvement strategies and to investigate whether there is a best choice of
strategy for use within the medical devices sector.Design/methodology/approachA
brief literature‐based review of a number of continuous improvement strategies.
Comparison of these strategies and a subsequent discussion of the rationale that
gu...
Fuzzy assessment of FMEA for rotary switches: a case study
- 2012
PurposeThe purpose of this paper is to report a research in which fuzzy
assessment of failure mode and effect analysis (FMEA) was examined on the design
of rotary switches.Design/methodology/approachIn the case study reported in this
paper, fuzzy FMEA of a rotary switch was analysed, starting from its individual
components to subsystems. Failure modes were identified and the effect of these
modes ...
Quality performance measurement practices in manufacturing companies
Tập 21 Số 1 - Trang 72-86 - 2009
PurposeThe purpose of this paper is to present the results of a survey study on
quality performance measurement practices in the Turkish top 500 manufacturing
companies. The study evaluates both financial and non‐financial aspects of
quality performance measures in Turkish manufacturing
companies.Design/methodology/approachThe methodology of the study was a postal
questionnaire survey. The survey ...
Healthcare teamwork best practices: lessons for industry
- 2011
PurposeSince the field of healthcare was a latecomer to the quality movement,
knowledge transfer has generally flowed in one direction, from industry to
healthcare. However, organisations can also be enriched by healthcare. In
particular, this paper aims to show industry that important lessons can be
learned regarding how teamwork is generally managed within
healthcare.Design/methodology/approachT...
Emerging concepts for implementing strategy
- 2010
PurposeEarlier research by the author defined the practices of 11 of Australia's
long‐term high performing organisations over the 25 year period from 1982 to
2007. It highlighted the importance of effective execution and leadership as key
characteristics of these winning organisations. This paper aims to build on
these findings by exploring the detailed concepts that organisations of all
types can...