Assessing performance of management institutions

TQM Journal - Tập 21 Số 1 - Trang 20-33 - 2009
RomaMitra Debnath1, RaviShankar2
1IGSM, Greater Noida, Uttar Pradesh, India
2School of Management, Asian Institute of Technology, Pathumthani, Thailand

Tóm tắt

PurposeUtilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most efficient way such that the overall goals of the organization are satisfied and total outcome maximized. If a management institution means to be effective in developing professionals who are going to be competent leaders and managers, then it would be useful to know the performance of the management institutes. However, measuring the performance of management institutes has received very little attention compared with other industries because it is difficult to measure its output.Design/methodology/approachA DEA model is used to evaluate the relative efficiency of a group of decision‐making units (DMUs) in their use of multiple inputs to produce multiple outputs where the form of production is neither known nor specified as in the case of parametric approach.FindingsThe paper ranks management institutes from various points of stakeholders. The main findings are how much of the benefit from ranking of the B‐Schools is credited because of its efficiency in converting the inputs to outputs. Does the ranking of any institution depend on scale of operations (scale efficiency) or is it only based on technical efficiency? Technical efficiencies are identified with failures to achieve best possible output levels and/or usage of excessive amounts of inputs.Practical implicationsAs Indian management schools widely publicize job offers with six figure salaries, managerial value addition, national ranking etc. provide an important impression about the management institutions. However, the reported results of experiments on input and output measures do not seem to differ between the ten best run institutes and the next ten institutes in terms of scale efficiency.Originality/valueThe paper is one of the few written from the Indian perspective.

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TQM Journal

Tập 21 Số 1

20-33

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