Journal of Enterprise Information Management
1741-0398
1758-7409
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Management of Technology and InnovationDecision Sciences (miscellaneous)Information SystemsLibrary and Information Sciences
Các bài báo tiêu biểu
The unified theory of acceptance and use of technology (UTAUT): a literature review Purpose – The purpose of this paper is to perform a systematic review of articles that have used the unified theory of acceptance and use of technology (UTAUT). Design/methodology/approach – The results produced in this research are based on the literature analysis of 174 existing articles on the UTAUT model. This has been performed by collecting data including demographic details, methodological details, limitations, and significance of relationships between the constructs from the available articles based on the UTAUT. Findings – The findings indicated that general purpose systems and specialized business systems were examined in the majority of the articles using the UTAUT. The analysis also indicated that cross-sectional approach, survey methods, and structural equation modelling analysis techniques were the most explored research methodologies whereas SPSS was found to be the largely used analysis tools. Moreover, the weight analysis of independent variables indicates that variables such as performance expectancy and behavioural intention qualified for the best predictor category. Moreover, the analysis also suggested that single subject or biased sample as the most explored limitation across all studies. Research limitations/implications – The search activities were centered on occurrences of keywords to avoid tracing a large number of publications where these keywords might have been used as casual words in the main text. However, we acknowledge that there may be a number of studies, which lack keywords in the title, but still focus upon UTAUT in some form. Originality/value – This is the first research of its type which has extensively examined the literature on the UTAUT and provided the researchers with the accumulative knowledge about the model.
Tập 28 Số 3 - Trang 443-488 - 2015
Consumer adoption of mobile banking in Jordan
Purpose
– The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers
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intention to adopt mobile banking (MB).
Design/methodology/approach
– The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers.
Findings
– The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk.
Research limitations/implications
– Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section.
Originality/value
– MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.
Tập 29 Số 1 - Trang 118-139 - 2016
Acceptance and use of mobile banking: an application of UTAUT2 Purpose Mobile banking (m-banking) can be defined as a service offered by a bank or any other financial institution that allows the customers of such establishments to carry out a variety of banking operations via a mobile device, such as a mobile phone, tablet or personal digital assistant. The purpose of this paper is to examine factors that influence customers to adopt and subsequently use m-banking services in Ghana using the unified theory of acceptance and use of technology 2 (UTAUT2) model with age, educational level, user experience and gender as moderators. Design/methodology/approach Using questionnaire survey, the study sampled 300 users of m-banking services in Ghana as respondents. The primary data collected were analyzed using SmartPLS software. Findings Findings of the study indicate that Habit, Price Value and Trust are the main factors influencing adoption and use of m-banking in Ghana. Individual differences of gender, age, educational level and user experience responded differently as they moderate the relationship between UTAUT2 constructs and use bahaviour. The applicability of UTAUT2 model was confirmed in the context of the research. Practical implications M-banking is a new phenomenon in Ghana’s financial industry, thus it is imperative to understanding the customer adoption behavior. The outcome will aid financial institutions to develop strategies that will sustain the interest of consumers to embrace m-banking. Originality/value This paper is among the first ever known attempts to examine m-banking adoption in Ghana using UTAUT2 model.
Tập 32 Số 1 - Trang 118-151 - 2019
ERP system implementation in large enterprises – a systematic literature review
Purpose
Enterprise resource planning (ERP) implementation brings with it a set of challenges. In order to gain a better understanding of these and they can be mitigated during the implementation process, the purpose of this paper is to use Esteves and Bohórquez (2007) classification based on ERP lifecycle framework, and content analysis to review the literature on ERP implementation in a structured format with a focus on larger enterprises, and provide a platform for practitioners to plan implementation with minimum possibility of failure.
Design/methodology/approach
Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework is used to develop and present a comprehensive structured review of the literature on ERP system implementation in large enterprises (LEs), with a particular focus on pre-implementation, implementation, and post-implementation.
Findings
Drawing from the literature, organisations can plan implementation based on the findings and strategies presented in the study. This can lead to a better understanding of implementation with minimal probability of failure. The authors find that top management support, good project management teams, and good communications are the top three most important critical successful factors during implementation. The authors also identify critical gaps in current research. Existing research focusses predominantly on the implementation phase, but research on pre- and post-implementation is lacking, and that no industry standard implementation methodology has been developed.
Research implications
This review primarily focusses on the literature in the area of ERP implementation. ERP implementation planning involves access to effective implementation strategies. Despite the literature identifying a myriad of different ERP implementation models, no standard industry ERP implementation model has been developed. The findings for ERP implementation are repetitive, inconsistent, and lack empirical research, rendering these two of the most critical areas for future research, and collaboration between ERP practitioners, system developers, and researchers. Researchers, in turn, need to become more innovative in terms of their research techniques when examining ERP implementation.
Practical implications
This paper provides guidance to researchers and practitioners with an insight into published research work and their findings. It provides a better understanding of ERP implementation, which can be applied towards overcoming operational difficulties during the implementation process.
Originality/value
This study is innovated in its use of Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework, and content analysis to present a comprehensive structured literature review of the ERP implementation literature with a specific focus on pre-implementation, implementation, and post-implementation in LEs between the period 1989 and 2014. The technique and time period used in this study differs from those of other studies on ERP implementation. The paper brings together theoretical and practical developments on ERP implementation under a single source, which should aid practitioners, researchers and ERP developers with future research and decision making.
Tập 30 Số 4 - Trang 666-692 - 2017
Khuyến khích việc tiếp nhận ngân hàng trực tuyến
Mục đích
Việc tích hợp các yếu tố tiền đề phù hợp vào mô hình TAM sẽ dẫn đến sự hiểu biết tốt hơn về các yếu tố quyết định hoạt động như là yếu tố kích hoạt cho việc tiếp nhận ngân hàng trên internet. Mục đích của bài báo là xác định ảnh hưởng của các yếu tố tiền đề như chuẩn chủ quan, hình ảnh, sáng kiến của ngân hàng, hiệu quả tự thân ngân hàng internet, hiệu quả sử dụng internet, sự tin tưởng, rủi ro cảm nhận, khả năng thử nghiệm và hỗ trợ của chính phủ lên các cấu trúc hiện có của mô hình chấp nhận công nghệ (TAM) và kiểm tra tính đồng nhất đo lường và tác động điều tiết của các biến nhân khẩu học lên mối quan hệ giữa các cấu trúc tiềm ẩn được sử dụng trong TAM mở rộng này.
Thiết kế/phương pháp luận
Một bảng khảo sát đã được thực hiện trên người sử dụng ngân hàng internet và tổng cộng 300 phản hồi đã được thu thập. Cách tiếp cận hai bước do Hair et al. (2006) và Schumacker và Lomax (2004) đề xuất đã được sử dụng trong nghiên cứu này. Mô hình đề xuất đã được đánh giá bằng phương pháp phân tích nhân tố xác nhận. Mô hình cấu trúc sau đó được kiểm tra để xác lập giá trị danh ngôn. Dữ liệu dựa trên bốn chiều nhân khẩu học là giới tính, độ tuổi, thu nhập, giáo dục đã được chia thành hai nhóm cho mỗi chiều nhân khẩu học này. Thử nghiệm đồng nhất trước tiên được thực hiện trên mô hình đo lường và sau đó trên mô hình cấu trúc. Mô hình đo lường và mô hình cấu trúc đã được đối chiếu kiểm tra về tính tương đương của tham số giữa các nhóm.
Kết quả
Kết quả nghiên cứu ủng hộ mô hình đề xuất và do đó góp phần hiểu rõ ảnh hưởng của chuẩn chủ quan, hình ảnh, sáng kiến của ngân hàng, hiệu quả tự thân ngân hàng internet, hiệu quả sử dụng internet, sự tin tưởng, rủi ro cảm nhận và hỗ trợ của chính phủ đối với việc tiếp nhận ngân hàng internet. Các biến dự đoán trong TAM mở rộng có thể giải thích 29.9% của sự biến đổi trong việc sử dụng thực tế ngân hàng internet so với mô hình TAM chỉ giải thích được 26.5% biến đổi trong việc sử dụng thực tế ngân hàng internet. Sự khác biệt đáng kể trong mối quan hệ giữa các cấu trúc khác nhau của mô hình đã được ghi nhận khi mô hình được kiểm tra sự đồng nhất đa nhóm.
Hạn chế/nghĩa lý nghiên cứu
Nghiên cứu này có cùng hạn chế như hầu hết các nghiên cứu khác liên quan tới TAM. Trong nghiên cứu này, các phép đo về mức độ sử dụng được báo cáo tự thân đã được xem như sử dụng thực tế. Những phát hiện từ nghiên cứu có thể có ích cho các nhà tiếp thị trong việc nhắm mục tiêu cụ thể và tùy chỉnh chiến dịch tiếp thị tập trung vào các yếu tố được phát hiện là có sức ảnh hưởng mạnh mẽ dẫn đến việc sử dụng ngân hàng trên internet cho từng nhóm đối tượng mục tiêu.
Giá trị/đóng góp gốc
Thách thức chính trong nghiên cứu này là phát triển mô hình khái niệm cho việc tiếp nhận ngân hàng internet bằng cách mở rộng mô hình TAM và có được sự hỗ trợ lý thuyết vững chắc từ tài liệu hiện có cho các yếu tố liên quan cùng với mối quan hệ của chúng để khám phá những hiểu biết mới về các yếu tố chịu trách nhiệm cho việc tiếp nhận ngân hàng internet. Mô hình mở rộng đã cải thiện khả năng dự đoán và tiện ích giải thích.
Tập 30 Số 2 - Trang 263-294 - 2017
#ngân hàng trên internet #mô hình chấp nhận công nghệ (TAM) #yếu tố tiền đề #thử nghiệm đa nhóm #sự hỗ trợ của chính phủ #hiệu quả tự thân #rủi ro cảm nhận #chuẩn chủ quan #sáng kiến của ngân hàng
Pythagorean fuzzy CODAS and its application to supplier selection in a manufacturing firm Purpose The purpose of this paper is to develop the Pythagorean fuzzy extension of CODAS method. Design/methodology/approach Supplier selection is a critical issue for manufacturing companies since it is a multidimensional problem including several conflicting criteria. A suitable multi criteria decision making (MCDM) method that could consider vagueness and impreciseness in the assessments should be used for this kind of problems. Pythagorean fuzzy sets (PFSs) are characterized by a membership degree and a non-membership degree satisfying the condition that their square sum is equal to or less than 1. PFSs extend the concept of intuitionistic fuzzy sets (IFSs). COmbinative Distance-based Assessment (CODAS) method is relatively a new MCDM technique introduced by Keshavarz Ghorabaee et al. (2016). Findings Pythagorean fuzzy CODAS gives better results than ordinary fuzzy CODAS since it considers the hesitancy of decision makers and presents a larger space for membership and non-membership definition. Originality/value The value of this paper is the proposal of a new method to use for the solutions of MCDM problems under vagueness and impreciseness. To show validity and effectiveness of the proposed method, an application to the supplier selection problem is given.
Tập 31 Số 4 - Trang 550-564 - 2018
The impact of enterprise social media platforms on knowledge sharing Purpose Enterprise social media platforms (ESMPs) are web 2.0-based computer media tools that facilitate knowledge sharing by employees. The purpose of this paper is to outline the potential of ESMPs in both enabling and hindering knowledge sharing from the perspective of affordances. Design/methodology/approach This is a conceptual paper which integrates the literature on ESMPs’ affordances and knowledge sharing. Findings This paper finds that prior research on affordances only considered artifacts without much attention on the role of individual goals and organizational context. ESMPs may both enable and hinder knowledge sharing by affording different user behaviors contingent on artifacts, individual goals and organizational context. Practical implications The results of the paper will help managers and ESMPs designers to better understand the potential of ESMPs and pay attention to the positive and negative impacts of ESMPs in the process of knowledge sharing. Originality/value The paper derives a new categorization of affordances based on individual goals and organization context and portrays a model to describe how and when these affordances enable knowledge sharing through the development of transactive memory system and social capital and hinder knowledge sharing through overload, groupthink and privacy invasion.
Tập 32 Số 2 - Trang 233-250 - 2019
An empirical examination of the moderating role of age and gender in consumer mobile banking use: a cross-national, quantitative study Purpose Despite the benefits of mobile banking services in an increasingly digitised world, adoption rates remain unsatisfactory. The present cross-national study examines age- and gender-dependent variations of consumer intentions and use of mobile banking services. Design/methodology/approach The study analyses consumer mobile banking use by integrating factors such as with trust, security and privacy and it examines the effects of these factors among two demographic factors including age and gender. 897 Lebanese and British mobile banking users completed a survey. Data was analysed by partial least squares-structural equations modelling. Findings Consumer behavioural intention was significantly moderated by age through its relationship with facilitating conditions and trust among Lebanese respondents, and performance expectancy, effort expectancy, hedonic motivation, price value and habit among their British counterparts. As for gender, a significant moderating effect was evidenced in the Lebanese, but not the British sample, on the level of performance expectancy, effort expectancy, facilitating conditions, price value and perceived security. Originality/value The findings provide evidence of the applicability of the new factors proposed in this research. The reflection of the influence of these demographic factors in a cross-national context provides insights into mobile banking adoption variation between different countries.
Tập 34 Số 4 - Trang 1144-1168 - 2021
Exploring the commercial value of social networks
Purpose
– The purpose of this paper is to understand the factors which impact upon the consumers’ willingness to utilise company Facebook pages and e-word-of mouth by proposing and testing a conceptual framework which is inspired by theories in marketing and information systems fields. The authors believe that only by applying both theories will provide a more complete understanding of the relationship between brand experience and Facebook. The research model attempts to illustrate the factors according to customers’ intrinsic and extrinsic motivations and their impact on brand experience, brand Facebook page loyalty and e-word-of-mouth (E-WOM).
Design/methodology/approach
– The authors adopted an online survey method for data collection. The subjects the authors used were Facebook users. The data were collected in Taiwan over spring 2011. The authors then used the structural equation model to analyse the data collected.
Findings
– The findings suggest that users are influenced by the technical characterises of a brand Facebook page, such as ease of use and usefulness, which might be combated by attempting to reduce customer effort when accessing Facebook pages. The authors conclude that customer effort influenced brand experience and consequently loyalty to brand Facebook pages and E-WOM.
Research limitations/implications
– The limitations of this study relate to the investigation of consumer perspectives in a specific geographical context and time frame.
Originality/value
– The study's contributions are both theoretical and practical, as it offers new insights into brand experience attitudes in an online environment and useful insights to companies willing to market themselves on Facebook.
Tập 27 Số 5 - Trang 576-598 - 2014
Effect of information technology-enabled supply chain integration on firm's operational performance Purpose Using the assumptions of the resource-based view, relational view and swift, even flow theories and the overarching principles of supply chain management, the study aims to test the role of information technology (IT) capability (cross-functional application, supply chain application and data consistency) in enabling supply chain integration (SCI; internal, customer and supplier integration) and the impact of SCI on firm's operational performance in terms of quality, delivery, production cost, inventory level, customer service and product-mix flexibility. Design/methodology/approach The structural equation modeling approach is used to test theoretical predictions underlying the relationship among dimensions of IT capability, SCI and operational performance based on data obtained from senior executives of 108 large manufacturing firms listed in the Tokyo Stock Exchange. Findings The results suggest that IT capability has positive impact on SCI, except for data consistency, which is found to have negative impact on internal integration. The results further indicate that SCI, especially customer integration, has positive and significant impact on all operational performance indicators. Practical implications The findings inform future initiatives associated with the SCI improvement via specific IT capabilities. When undertaking such initiatives, managers are advised to consider the differential impact of the following IT capabilities on SCI: cross-functional applications, supply chain applications, and data consistency capability. Originality/value The study makes an empirical contribution to the body of knowledge by demonstrating the value of the multidimensional representation and analysis of IT capability, SCI, and operational performance given a differential and even opposed influence by some of the dimensions in specific business contexts.
Tập 34 Số 3 - Trang 948-989 - 2021