Tác động của các nền tảng truyền thông xã hội doanh nghiệp đối với việc chia sẻ kiến thức
Tóm tắt
Các nền tảng truyền thông xã hội doanh nghiệp (ESMPs) là những công cụ truyền thông dựa trên web 2.0 giúp nhân viên chia sẻ kiến thức. Mục đích của bài báo này là phác thảo tiềm năng của các nền tảng ESMP trong việc hỗ trợ và cản trở việc chia sẻ kiến thức từ góc độ khả năng tồn tại.
Bài báo này là một tài liệu khái niệm kết hợp các tài liệu về khả năng tồn tại của ESMP và việc chia sẻ kiến thức.
Bài báo này chỉ ra rằng các nghiên cứu trước đây về khả năng tồn tại chỉ xem xét các đối tượng mà không chú trọng nhiều vào vai trò của các mục tiêu cá nhân và ngữ cảnh tổ chức. Các nền tảng ESMP có thể vừa hỗ trợ vừa cản trở việc chia sẻ kiến thức bằng cách cung cấp các hành vi người dùng khác nhau tùy thuộc vào các đối tượng, mục tiêu cá nhân và ngữ cảnh tổ chức.
Những kết quả từ bài báo sẽ giúp các nhà quản lý và nhà thiết kế ESMP hiểu rõ hơn về tiềm năng của các nền tảng ESMP và chú ý đến những tác động tích cực và tiêu cực của ESMP trong quá trình chia sẻ kiến thức.
Bài báo này đưa ra một phân loại mới về khả năng tồn tại dựa trên các mục tiêu cá nhân và ngữ cảnh tổ chức, đồng thời mô tả một mô hình để giải thích cách thức và thời điểm những khả năng này hỗ trợ việc chia sẻ kiến thức thông qua sự phát triển của hệ thống trí nhớ giao dịch và vốn xã hội và cản trở việc chia sẻ kiến thức thông qua quá tải, tư duy nhóm và xâm phạm quyền riêng tư.
Từ khóa
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