Triển khai hệ thống ERP trong các doanh nghiệp lớn - một tổng quan tài liệu có hệ thống
Tóm tắt
Việc triển khai hoạch định nguồn lực doanh nghiệp (ERP) đi kèm với một loạt các thách thức. Để có được hiểu biết tốt hơn về các thách thức này và làm thế nào để chúng có thể được giảm thiểu trong quá trình triển khai, mục đích của bài viết này là sử dụng phân loại của Esteves và Bohórquez (2007) dựa trên khung vòng đời ERP, và phân tích nội dung để xem xét tài liệu về triển khai ERP theo một định dạng có cấu trúc với trọng tâm là các doanh nghiệp lớn, và cung cấp một nền tảng cho các thực hành để lập kế hoạch triển khai với khả năng thất bại tối thiểu.
Phân loại của Esteves và Bohórquez (2007) dựa trên khung vòng đời ERP được sử dụng để phát triển và trình bày một tổng quan có hệ thống toàn diện về tài liệu về việc triển khai hệ thống ERP trong các doanh nghiệp lớn (LEs), với trọng tâm đặc biệt vào giai đoạn chuẩn bị triển khai, triển khai, và sau triển khai.
Dựa trên tài liệu, các tổ chức có thể lập kế hoạch triển khai dựa trên các phát hiện và chiến lược được trình bày trong nghiên cứu. Điều này có thể dẫn đến việc hiểu biết tốt hơn về triển khai với xác suất thất bại tối thiểu. Các tác giả nhận thấy rằng sự hỗ trợ từ ban lãnh đạo cấp cao, nhóm quản lý dự án tốt, và sự giao tiếp tốt là ba yếu tố quan trọng nhất trong việc thành công trong quá trình triển khai. Các tác giả cũng xác định những khoảng trống quan trọng trong nghiên cứu hiện tại. Nghiên cứu hiện tại chủ yếu tập trung vào giai đoạn triển khai, nhưng nghiên cứu về giai đoạn chuẩn bị và sau triển khai còn thiếu, và chưa có phương pháp luận triển khai chuẩn hóa nào được phát triển cho ngành công nghiệp.
Từ khóa
Tài liệu tham khảo
2003, Pre-implementation attitudes and organizational readiness for implementing an enterprise resource planning system, European Journal of Operational Research, 146, 258, 10.1016/S0377-2217(02)00548-9
2002, Vicious and virtuous cycles in ERP implementation: a case study of interrelations between CSFs, European Journal of Information Systems, 11, 35, 10.1057/palgrave.ejis.3000418
2003, The impact of ERP on SCM: exploratory findings from a European Delphi study, European Journal of Operational Research, 142, 284
2001, Change management strategies for successful ERP implementation, Business Process Management Journal, 7, 266, 10.1108/14637150110392764
2015, Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia, Information Technology and People, 28, 163, 10.1108/ITP-07-2013-0127
2016, Antecedents of ERP system implementation success: a case study of Jordanian health sector, Journal of Enterprise Information System, 29, 549
2003, ERP: a taxonomy of critical success factors, European Journal of Operational Research, 146, 352, 10.1016/S0377-2217(02)00554-4
2004, Integrating diverse ERP systems: a case study, The Journal of Enterprise Information Management, 17, 454, 10.1108/17410390410566742
2012, Identification and classification of ERP critical failure factors in Iranian industry, Information Systems, 37, 227, 10.1016/j.is.2011.10.010
1998, Implementing SAP R/3, 2nd ed.
2006, What manager should know about ERP/ERPII, Management Research News, 29, 184, 10.1108/01409170610665040
2000, Enterprise resource planning: integrating ERP in the business school curriculum, Communications of the ACM, 43, 39, 10.1145/332051.332066
2006, Implementation of ERP: empirical validation
1999, Critical issues effecting an ERP implementation, Information Systems Management, 16, 7, 10.1201/1078/43197.16.3.19990601/31310.2
2005, A classification for better use of ERP systems, Computers in Industry, 56, 573, 10.1016/j.compind.2005.02.007
1984, An assessment of critical success factors, Sloan Management Review, 25, 17
2008, Management-based CSFs in the implementation of ERP systems, International Journal of Accounting Information Systems, 9, 175
2008, Performance measurement in SMEs: literature review and results from a German case study, International Journal of Globalisation and Small Business, 2, 411, 10.1504/IJGSB.2008.018102
1998, New IT agenda, InformationWeek, 30
2004, The relation of interface usability characteristics, perceived usefulness, and received ease of use to end-user satisfaction with ERP, Computers in Human Behaviour, 20, 505, 10.1016/j.chb.2003.10.004
2013, A longitudinal examination of enterprise resource planning system post-implementation enhancements, Journal of Information Systems, 27, 13, 10.2308/isys-50398
Carlo, M. (2002), “Enterprise software has to fit like a good suit”, Advanced Manufacturing, available at: www.automationmag.com/erp-software.html (accessed 13 July 2012).
2008, A neural network evaluation model for ERP performance from SCM perspective to enhance enterprise competitive advantage, Expert Systems with Applications, 113, 1809
2008, The implementation factors that influence the ERP (enterprise resource planning) benefits, Decision Support Benefits, 46, 149, 10.1016/j.dss.2008.06.003
2006, Order lead-time improvement following enterprise information technology implementation: an empirical study, MIS Quarterly, 30, 643, 10.2307/25148743
2005, Enterprise resource planning research: where are we now and where should we go from here?, JITTA: Journal of Information Technology Theory and Application, 7, 21
2003, Lesson learnt from five years of experience in ERP requirements engineering, 45
2008, Cost estimation of cross-organisational ERP projects: research perspective, Software Quality Journal, 16, 459, 10.1007/s11219-008-9045-8
1998, Putting the enterprise into the enterprise systems, Harvard Business Review, 76, 121
Davenport, T.H. (1999), “Living with ERP”, CIO Magazine, available at: www.cio.com.au/article/print/108202/managing_-_living_erp/ (accessed 18 May 2012).
2000, Mission Critical: Realizing the Promise of Enterprise System
1999, Enterprise resource planning systems research: the necessity to explicating and examining patterns in symbolic form
1980, From our reader, MIS Quarterly, 4, 69
1992, Information system success: the quest for dependent variable, Information Systems Research, 3, 60, 10.1287/isre.3.1.60
2010, Managing ERP planning project, Business Process Management Journal, 16, 282, 10.1108/14637151011035606
2005, Identifying critical issues in ERP implementation, Computers in Industry, 56, 545, 10.1016/j.compind.2005.02.006
2008, A quantitative model to predict the Egyptian ERP implementation success index, Business Process Management Journal, 14, 288, 10.1108/14637150810876643
2014, The effect of transformational leadership and ERP system efficacy on ERP system usage, Journal of Enterprise Information Management, 27, 759, 10.1108/JEIM-06-2013-0031
2007
2009, A benefit realization road-map framework for ERP usage in small and medium enterprise, Journal of Enterprise Information, 22, 25
2005, ICT linked firm reorganisation and productivity gains, Technovation, 25, 1229, 10.1016/j.technovation.2004.07.004
2009, Factors influencing ERP outcomes in SMEs: a post introduction assessment, Journal of Enterprise Management, 22, 81, 10.1108/17410390910922840
1994, Learning by trying: the implementation of configurational technology, Research Policy, 26, 637
2009, ERP implementation through critical success factors management, Business Process Management Journal, 15, 371, 10.1108/14637150910960620
2005, Understanding the local level costs and benefits of ERP through organisational information processing, Information and Management, 29, 431
Gobeli, D.H., Koeing, H.F. and Mirsha, C.S. (2002), “Strategic value creation”, in Phan, P. (Ed.), Technological Entrepreneurship, McGraw-Hill, Greenwich, CT, pp. 3-16.
2010, A practical model on controlling the ERP implementation risks, Information Systems, 35, 204, 10.1016/j.is.2009.06.002
2011, Implementation of ERP of the Australian manufacturing companies, Industrial Management & Data Systems, 111, 132, 10.1108/02635571111099767
2004, Revisiting ERP systems: benefit realisation
2001, Market reaction to ERPS implementation announcement, Journal of Information Systems, 15, 3, 10.2308/jis.2001.15.1.3
2008, Expectation and reality in ERP implementation: consultant and solution provider perspective, Industrial Management & Data Systems, 108, 1045, 10.1108/02635570810904604
2007, The impact of enterprise systems on corporate performance: a study of ERP, SCM, CRM systems implementation, Journal of Operational Management, 25, 65, 10.1016/j.jom.2006.02.002
1995, Pre-implementation attitudes toward the introduction of robots in a unionized environment, Journal of Engineering and Technology Management, 12, 155, 10.1016/0923-4748(95)00008-7
2001, The maintenance implication of the customisation of ERP software, Journal of Software and Evolution: Research and Practice, 13, 415, 10.1002/smr.240
2002, Investment in enterprise resource planning: business impact and productivity measures, Journal of Management Information Systems, 19, 71, 10.1080/07421222.2002.11045716
1999, Global enterprise planning implementation
2002, The critical success factors for ERP implementation: an organisational fit perspective, Information and Management, 40, 25, 10.1016/S0378-7206(01)00134-3
2015, Assessing ERP post-implementation success at the individual level: revisiting the role of service quality, Information and Management, 52, 925, 10.1016/j.im.2015.06.009
2004, Assessing risk in ERP projects: identify and prioritise the factors, Industrial Management & Data Systems, 104, 681
2003, Enterprise resource planning systems: comparing firm performance of adopters and non-adopters, International Journal of Accounting Information Systems, 4, 165, 10.1016/S1467-0895(03)00008-3
2003, Enterprise resource planning: development and directions for operations management research, European Journal of Operations Research, 146, 233, 10.1016/S0377-2217(02)00546-5
2008, ERP systems adoption in Bahrain: motives, benefits, and barriers, Journal of Enterprise Information Management, 21, 310, 10.1108/17410390810866655
2005, Impediments to successful ERP implementation process, Business Process Management Journal, 11, 158, 10.1108/14637150510591156
2005, Beyond critical success factors: a dynamic model of enterprise system innovation, International Journal of Information Management, 26, 59
2002, Managerial competence for ERP journey, Information Systems Frontiers, 4, 199, 10.1023/A:1016054904008
2008, Enterprise resource planning implementation in the retail sector: a case study on the effects of the implementation of an ERP system in Cyprus, Journal for International Business and Entrepreneurship Development, 3, 270
2006, Competing in the 21st century supply chain through supply chain management and enterprise resource planning integration, International Journal of Physical Distribution & Logistics Management, 36, 455, 10.1108/09600030610677401
KPMG, 1997, The Environmental Challenge and Small and Medium Sized Enterprises in Europe
2000, Enterprise Resource Planning and Beyond – Integrating your Entire Organisation
2005, A prototype multi agent ERP systems – an integrated architecture and a conceptual framework, Technovision, 25, 433
2004, The role of social and intellectual capital in achieving advantage through enterprise resources planning (ERP) systems, Journal of Engineering and Technology Management, 21, 307, 10.1016/j.jengtecman.2004.09.005
Lewis, B. (2001), “The 70-percent failure”, InfoWorld, available at: www.infoworld.com/articles/op/xml/01/10/29/011029opsurvival.html (accessed 13 July 2012).
2005, Coping with ERP-related contextual issues in SMEs: a vendor’s perspective, Journal of Strategic Information Systems, 4, 399
2007, A model for selecting an ERP system based on linguistic information processing, Information Systems, 32, 1005, 10.1016/j.is.2006.10.005
2012, ERP modelling: a comprehensive approach, Journal of Computer Information Systems, 53, 75
2001, Enterprise resource planning: common myths versus evolving reality, Business Horizons, 41, 69
2003, The impact of organisation size on ERP implementation in the US manufacturing sector, Omega, 31, 235, 10.1016/S0305-0483(03)00022-7
2011, Factors affecting ERP system implementation effectiveness, Journal of Enterprise Information Management, 25, 60, 10.1108/17410391211192161
2010, ERP implementation in Omantel: a case study, Industrial Management and Data Systems, 110, 78, 10.1108/02635571011008416
2003, Issues in implementing ERP: a case study, European Journal of Operation Research, 146, 274, 10.1016/S0377-2217(02)00549-0
2000, Enterprise resource planning: multisite ERP implementation, Communication of the ACM, 43, 42
2000, Learning from adopters’ experience with ERP: problems encountered and success achieved, Journal of Information Technology, 15, 245
2005, A conceptual model for ERP, Information Management and Computer Security, 13, 144
2014, ERP system usage: the role of control and empowerment, New Technology, Work and Employment, 29, 88, 10.1111/ntwe.12021
Møller, C., Kræmmergaard, P., Rikhardsson, P., Møller, P., Jensen, T.N. and Due, L. (2004), “A comprehensive ERP bibliography – 2000-2004”, IFI Working Paper No. 129, School of Business, Aarhus.
2013, Developing a practical framework for assessing ERP post-implementation success using fuzzy analytic network process, International Journal of Production Research, 51, 1236, 10.1080/00207543.2012.698318
2010, Challenges in ERP implementation: state-of-the-art, Business Process Management, 16, 537, 10.1108/14637151011065919
2005, Critical factors for successful ERP implementation: exploratory findings from four case studies, Computers in Industry, 56, 529, 10.1016/j.compind.2005.02.005
1980, Planning, critical success factors and management’s information requirement, MIS Quarterly, 4, 27, 10.2307/248958
2011, Characteristics of ERP software maintenance; a multiple case study, Journal of Software Maintenance and Evolution: Research and Practice, 7, 399
2006, Critical success factors for successful implementation of enterprise resources planning implementation and upgrade, Journal of Computer Information Systems, 46, 99, 10.1080/08874417.2006.11645928
2003, ERP implementation: chief information officers’ perspective of critical success factors, International Journal of Human-Computer Interaction, 16, 5, 10.1207/S15327590IJHC1601_2
2001, Critical factors for successful integration of enterprise resource planning, Business Process Management Journal, 7, 285, 10.1108/14637150110392782
2004, Quality of post-implementation review of ERP systems, International Journal of Accounting Information Systems, 5, 25
2013, Relative impact of different ERP forms on manufacturing organisations: an exploratory analysis of a global manufacturing survey, International Journal of Production Research, 51, 1520, 10.1080/00207543.2012.701772
Panorama Consulting Group (2010), “ERP report – ERP vendor analysis”, available at: http://panorama-consulting.com/resources-center/2010-erp-vendor-analysis/ (accessed 7 March 2012).
2009, Identification and assessment of risks associated with ERP post-implementation in China, Journal of Enterprise Information Management, 22, 587, 10.1108/17410390910993554
1987, Critical factors in successful project implementation, IEEE Transactions on Engineering Management, 34, 22
2008, The New Age of Innovation, Driving Co-Creating Value through Global Networks
2005, A ‘time-space Odyssey’: management control system in two multinational organisation, Accounting, Organisation and Society, 30, 735, 10.1016/j.aos.2003.10.006
2002, An innovation-diffusion view of implementation of ERP systems and development of research model, Information and Management, 40, 87, 10.1016/S0378-7206(01)00135-5
1979, Chief executives define their own data needs, Harvard Business Review, 57, 81
2005, Towards a model of organisational prerequisites for enterprise-wide systems integration examining ERP and data warehousing, The Journal of Enterprise Information Management, 18, 458, 10.1108/17410390510609608
2006, Implementation Strategies for SAP R/3 in a Multinational Organisation: Lesson Learned from Real World Case Study
Santos, J., Serrano, N. and Sarriegi, J.M. (2004), “Dynamic aspects of an ERP implementation project”, available at: www. systemdynamics.org (accessed 20 July 2012).
2003, Using a case study to test the role of three key social enablers in ERP implementation, Information and Management, 40, 813, 10.1016/S0378-7206(02)00103-9
2012, The relationship between ERP system and supply chain management performance in Malaysian manufacturing companies, Journal of Enterprise Information Management, 25, 576, 10.1108/17410391211272847
2002, Assessing and managing the benefits of enterprise systems: the business manager’s perspective, Information Systems Journal, 12, 271, 10.1046/j.1365-2575.2002.00132.x
2004, Enterprise resource planning: an integrative review, Business Process Management Journal, 10, 359, 10.1108/14637150410548056
2005, Failure rates in global IS projects and the leadership challenges, Journal of Global Information Management, 8, 1, 10.1080/1097198X.2005.10856399
2003, ERP modelling: a comprehensive approach, Information Systems, 28, 673, 10.1016/S0306-4379(02)00078-9
2000, Cultural fits and misfits: is ERP a universal solution?, Communication of ACM, 43, 47, 10.1145/332051.332070
2001, The impact of CSFs across the stages of ERP implementation
2003, The usefulness of ERP systems for effective management, Industrial Management and Data Systems, 103, 677, 10.1108/02635570310506098
2012, An explanatory framework for achieving business benefits from ERP systems, Journal of the Association for Information Systems, 13, 424, 10.17705/1jais.00299
2008, The role of business process modelling in ERP implementation projects
1999, Critical success factors in enterprise wide information management systems projects, 232
2005, Achievement assessment for enterprise resource planning (ERP) system implementation based on critical success factors (CSF), International Journal of Production Economics, 98, 189, 10.1016/j.ijpe.2004.05.013
1997, Contextual element of critical success factors in MRP Implementation, Production and Inventory Management Journal, 98, 77
2015, How do enterprise resource systems affect firm risk? Post-implementation impact, MIS Quarterly, 39, 39, 10.25300/MISQ/2015/39.1.03
2003, Towards a methodology for developing evidence-informed management knowledge by means of systematic review, British Journal of Management, 14, 207, 10.1111/1467-8551.00375
2003, ERP implementation procedure and critical success factors, European Journal of Operational Research, 146, 241, 10.1016/S0377-2217(02)00547-7
2010, Strategic alignment of ERP implementation stages: an empirical investigation, Information and Management, 47, 158, 10.1016/j.im.2010.01.005
2007, ERP acquisition planning: a critical dimension for making the right choice, Long Range Planning, 40, 45, 10.1016/j.lrp.2007.02.002
2005, Improving ERP requirement specification process of SMEs with a customer-centered analysis method, Frontier of e-Business Research, 140
2007, Rescuing small and medium-sized enterprises from inefficient information systems – a multi-disciplinary method for ERP system requirements engineering, 242b
2005, The framework for addressing the organisational issues of enterprise systems implementation, Journal of Strategic Information Systems, 14, 97, 10.1016/j.jsis.2005.04.005
2007, An ERP performance measurement framework using a fuzzy integral approach, Journal of Manufacturing Technology Management, 19, 607
2008, Evaluating the performance of an ERP systems based on the knowledge of ERP implementation objectives, International Journal of Advanced Manufacturing Technology, 39, 168
2012, Impact of ERP systems on work and work-life, Industrial Management & Data Systems, 112, 982, 10.1108/02635571211238554
2002, Extending the value of ERP, Industrial Management & Data Systems, 102, 35, 10.1108/02635570210414640
1994, Success and failure of MRP II implementation, British Journal of Management, 5, 221, 10.1111/j.1467-8551.1994.tb00173.x
2013, Using grounded theory as a method for rigorously reviewing literature, European Journal of Information Systems, 22, 45, 10.1057/ejis.2011.51
2005, ERP implementation failure in China: case studies with implication for ERP vendors, International Journal of Production Economics, 45, 279
2004, Enterprise information systems project implementation: a case study of ERP in Rolls-Royce, International Journal of Production Economics, 87, 251, 10.1016/j.ijpe.2003.10.004
2006, Implementation of enterprise resource planning in China, Technovision, 26, 1324
2006, Theory and practice of systems methodology in ERP implementation, System Research and Behavioural Science, 23, 219, 10.1002/sres.754
2009, The influence of business process management and some other CSFs on successful ERP implementation, Business Process Management Journal, 15, 588, 10.1108/14637150910975552
2005, Matching industrialized timber frame housing needs and enterprise resource planning: a change process, International Journal of Production Economics, 97, 172, 10.1016/j.ijpe.2004.06.052
1998, GTE goes solo on SAP R/3, Information Week
Cotteleer, M.J. (2002), “An empirical study of operational performance convergence following enterprise-IT implementation”, Working Paper No. 03-011, Harvard Business School, MA.
2001, ERP implementation issue is advanced and developing countries, Business Process Management Journal, 7, 276, 10.1108/14637150110392773
2005, The role of ERP tools in supply chain information sharing, cooperation, and cost optimization, International Journal of Production Economics, 93, 41
2000, A model of ERP project implementation, Journal of Information Technology, 15, 289, 10.1177/026839620001500405
2006, ERP investments and the market value of firms: toward an understanding of influential ERP project variables, Information Systems Research, 17, 145, 10.1287/isre.1060.0084
2003, Managing large-scale global enterprise resources planning systems: a case study of Texas Instruments, International Journal of Information Management, 23, 431, 10.1016/S0268-4012(03)00070-7
2000, Risk factors in enterprise wide ERP projects, Journal of Information Technology, 15, 317, 10.1177/026839620001500407
2003, Critical success factors for enterprise resource planning systems implementation success in China, 10