Effect of information technology-enabled supply chain integration on firm's operational performance

Journal of Enterprise Information Management - Tập 34 Số 3 - Trang 948-989 - 2021
Odkhishig Ganbold1, Yoshiki Matsui2, Kristian Rotaru3
1Faculty of Engineering, Department of Industrial Systems Engineering and Management, Centre for Next Generation Logistics, National University of Singapore, Singapore, Singapore
2Faculty of International Social Sciences, Yokohama National University, Yokohama, Japan
3Monash Business School, Monash University, Melbourne, Australia

Tóm tắt

Purpose

Using the assumptions of the resource-based view, relational view and swift, even flow theories and the overarching principles of supply chain management, the study aims to test the role of information technology (IT) capability (cross-functional application, supply chain application and data consistency) in enabling supply chain integration (SCI; internal, customer and supplier integration) and the impact of SCI on firm's operational performance in terms of quality, delivery, production cost, inventory level, customer service and product-mix flexibility.

Design/methodology/approach

The structural equation modeling approach is used to test theoretical predictions underlying the relationship among dimensions of IT capability, SCI and operational performance based on data obtained from senior executives of 108 large manufacturing firms listed in the Tokyo Stock Exchange.

Findings

The results suggest that IT capability has positive impact on SCI, except for data consistency, which is found to have negative impact on internal integration. The results further indicate that SCI, especially customer integration, has positive and significant impact on all operational performance indicators.

Practical implications

The findings inform future initiatives associated with the SCI improvement via specific IT capabilities. When undertaking such initiatives, managers are advised to consider the differential impact of the following IT capabilities on SCI: cross-functional applications, supply chain applications, and data consistency capability.

Originality/value

The study makes an empirical contribution to the body of knowledge by demonstrating the value of the multidimensional representation and analysis of IT capability, SCI, and operational performance given a differential and even opposed influence by some of the dimensions in specific business contexts.

Từ khóa


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2013, Investigating the impact of e-business applications on supply chain collaboration in the German automotive industry, International Journal of Operations and Production Management, 33, 25, 10.1108/01443571311288039

2003, A structural equation model of supply chain management strategies and firm performance, Journal of Business ogistics, 24, 1, 10.1002/j.2158-1592.2003.tb00030.x

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2013, The effects of supply chain integration on customer satisfaction and financial performance: an organizational learning perspective, International Journal of Production Economics, 146, 346, 10.1016/j.ijpe.2013.07.023

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2016, The different impact of inter-organizational and intra-organizational ICT on supply chain performance, International Journal of Operations and Production Management, 36, 803, 10.1108/IJOPM-11-2014-0516

2008, The impact of power and relationship commitment on the integration between manufacturers and customers in a supply chain, Journal of Operations Management, 26, 368, 10.1016/j.jom.2007.08.002

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