Effect of information technology-enabled supply chain integration on firm's operational performance
Tóm tắt
Using the assumptions of the resource-based view, relational view and swift, even flow theories and the overarching principles of supply chain management, the study aims to test the role of information technology (IT) capability (cross-functional application, supply chain application and data consistency) in enabling supply chain integration (SCI; internal, customer and supplier integration) and the impact of SCI on firm's operational performance in terms of quality, delivery, production cost, inventory level, customer service and product-mix flexibility.
The structural equation modeling approach is used to test theoretical predictions underlying the relationship among dimensions of IT capability, SCI and operational performance based on data obtained from senior executives of 108 large manufacturing firms listed in the Tokyo Stock Exchange.
The results suggest that IT capability has positive impact on SCI, except for data consistency, which is found to have negative impact on internal integration. The results further indicate that SCI, especially customer integration, has positive and significant impact on all operational performance indicators.
The findings inform future initiatives associated with the SCI improvement via specific IT capabilities. When undertaking such initiatives, managers are advised to consider the differential impact of the following IT capabilities on SCI: cross-functional applications, supply chain applications, and data consistency capability.
The study makes an empirical contribution to the body of knowledge by demonstrating the value of the multidimensional representation and analysis of IT capability, SCI, and operational performance given a differential and even opposed influence by some of the dimensions in specific business contexts.
Từ khóa
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2013, The effects of supply chain integration on customer satisfaction and financial performance: an organizational learning perspective, International Journal of Production Economics, 146, 346, 10.1016/j.ijpe.2013.07.023
2018, Data-driven supply chain capabilities and performance: a resource-based view, Transportation Research Part E: Logistics and Transportation Review, 114, 371, 10.1016/j.tre.2017.04.002
2015, The effect of IT-enabled supply chain integration on performance, Production Planning and Control, 26, 945, 10.1080/09537287.2014.1002021
2005, Supply chain integration and performance: US versus East Asian companies, Supply Chain Management: International Journal, 10, 379, 10.1108/13598540510624205
2011, Does ICT influence supply chain management and performance? A review of survey-based research, International Journal of Operations and Production Management, 31, 1215, 10.1108/01443571111178501
2016, The different impact of inter-organizational and intra-organizational ICT on supply chain performance, International Journal of Operations and Production Management, 36, 803, 10.1108/IJOPM-11-2014-0516
2008, The impact of power and relationship commitment on the integration between manufacturers and customers in a supply chain, Journal of Operations Management, 26, 368, 10.1016/j.jom.2007.08.002
2011, The impact of internal integration and relationship commitment on external integration, Journal of Operations Management, 29, 17, 10.1016/j.jom.2010.04.004