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Clinicians' and managers' responses to patients' complaints
Tập 12 Số 4 - Trang 260-266 - 2007
PurposeThe purpose of this paper is to discuss the analysis of complaints lodged
by patients and how the complainants' letters are handled by health boards and
clinicians.Design/methodology/approachA retrospective analysis of patients'
complaints lodged with an independent voluntary citizens' association in Milan
and, at the same time, against the hospital administration offices or the
consultants...
Public reporting of HAI rates
Tập 17 Số 2 - Trang 124-133 - 2012
PurposeHealth‐care associated infections (HAIs) kill about 100,000 people
annually; many are preventable. In response, 18 states currently require
hospitals to publicly report their infection rates and national reporting is
planned. Yet there is limited evidence on the effects of public reporting on HAI
rates, and none on what elements of a reporting plan affect its impact on HAI
rates. The author...
Determining quality of public health care services in rural India
- 2011
PurposeThis paper aims to measure the perception of patients towards quality of
services in public health care centres in rural
India.Design/methodology/approachA 23‐item scale that tested well for
reliability and construct validity was employed for the study. Mixed sampling
technique was employed to select the sample. A total of 500 respondents from
Eastern, Western and Central regions of Uttar P...
Benefits and risks of tight glucose control in critically ill adults: a meta-analysis
Tập 14 Số 2 - 2009
Consent for paediatric surgery: what are the risks?
Tập 9 Số 4 - Trang 216-221 - 2004
A total of 63 parents whose children underwent urological surgery at a tertiary
referral specialist paediatric hospital were surveyed at three times points:
immediately after signing consent; two to three days after surgery (at
discharge); and by telephone two to three weeks after discharge. The survey was
to assess parents’ perceptions of the consent process and parental recall of
information giv...
Delays to operating encountered by plastic surgery trauma patients
Tập 13 Số 4 - Trang 250-253 - 2008
PurposeNCEPOD states that all emergency patients must have prompt access to
theatres, critical care facilities, and appropriately trained staff 24
hours/day, every day of the year. The purpose of this paper is to determine
waiting time for plastic surgery trauma patients and the financial implications
to the NHS.Design/methodology/approachThe approach was a prospective audit of
emergency surgery (...