Quản lý hiệu suất trong khu vực công

Emerald - Tập 22 Số 6 - Trang 478-498 - 2009
Karen Fryer1, Jiju Antony2, Susan Ogden1
1Caledonian Business School, Glasgow Caledonian University, Glasgow, UK
2Department of DMEM, Strathclyde Institute for Operations Management, University of Strathclyde, Glasgow, UK

Tóm tắt

Mục đíchMục đích của bài báo này là đánh giá tình trạng quản lý hiệu suất trong khu vực công và gợi ý những lĩnh vực cần nghiên cứu thêm.Thiết kếBài báo này mang tính lý thuyết và dựa trên một cuộc xem xét tài liệu.Kết quảCác cải thiện dự kiến về hiệu suất, trách nhiệm, tính minh bạch, chất lượng dịch vụ và giá trị đồng tiền vẫn chưa được hiện thực hóa trong khu vực công. Có ba loại vấn đề với quản lý hiệu suất trong khu vực công – kỹ thuật, hệ thống và sự tham gia. Các cơ cấu lại và tổ chức lại được áp đặt từ bên ngoài hạn chế việc triển khai thành công quản lý hiệu suất.Giới hạn/nghĩa lý của nghiên cứuBài báo này mang tính lý thuyết và nghiên cứu thực nghiệm để kiểm tra kết quả là cần thiết.Ý nghĩa thực tiễnCác phát hiện này có thể được sử dụng để cải thiện hệ thống quản lý hiệu suất trong cả khu vực công và tư.Tính độc đáo/gía trịBài báo cung cấp cái nhìn tổng quan về tình trạng quản lý và đo lường hiệu suất trong các tổ chức khu vực công và giải thích các tác động không mong muốn có thể xảy ra từ quản lý hiệu suất. Nó phân chia các vấn đề thành ba loại và đưa ra các gợi ý để cải thiện.

Từ khóa


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Emerald

Tập 22 Số 6

478-498

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