Performance measurement in the public sector: strategies to cope with the risks of performance measurement

Hansde Bruijn1
1Faculty of Technology, Policy and Management, Delft University of Technology, Delft, the Netherlands

Tóm tắt

Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the functions of and forums for performance measurement; strategically limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective.

Từ khóa


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