The Impact of Medical Interpreter Services on the Quality of Health Care: A Systematic Review Tập 62 Số 3 - Trang 255-299 - 2005
Glenn Flores
Twenty-one million Americans are limited in English proficiency (LEP), but
little is known about the effect of medical interpreter services on health care
quality. Asystematic literature review was conducted on the impact of
interpreter services on quality of care. Five database searches yielded 2,640
citations and a final database of 36 articles, after applying exclusion
criteria. Multiple studie... hiện toàn bộ
Can Cultural Competency Reduce Racial and Ethnic Health Disparities? A Review and Conceptual Model Tập 57 Số 1_suppl - Trang 181-217 - 2000
Cindy Brach, Irene Fraserirector
This article develops a conceptual model of cultural competency’s potential to
reduce racial and ethnic health disparities, using the cultural competency and
disparities literature to lay the foundation for the model and inform
assessments of its validity. The authors identify nine major cultural competency
techniques: interpreter services, recruitment and retention policies, training,
coordinatin... hiện toàn bộ
Attitudes about Racism, Medical Mistrust, and Satisfaction with Care among African American and White Cardiac Patients Tập 57 Số 1_suppl - Trang 146-161 - 2000
Thomas A. LaVeist, Kim J. Nickerson, Janice Bowie
The authors examine determinants of satisfaction with medical care among 1,784
(781 African American and 1,003 white) cardiac patients. Patient satisfaction
was modeled as a function of predisposing factors (gender, age, medical
mistrust, and perception of racism) and enabling factors (medical insurance).
African Americans reported less satisfaction with care. Although both black and
white patient... hiện toàn bộ
Patient-Centered Care and Outcomes Tập 70 Số 4 - Trang 351-379 - 2013
Cheryl Rathert, Mary D. Wyrwich, Suzanne Austin Boren
Patient-centered care (PCC) has been studied for several decades. Yet a clear
definition of PCC is lacking, as is an understanding of how specific PCC
processes relate to patient outcomes. We conducted a systematic review of the
PCC literature to examine the evidence for PCC and outcomes. Three databases
were searched for all years through September 2012. We retained 40 articles for
the analysis. ... hiện toàn bộ
Measuring Patients’ Trust in their Primary Care Providers Tập 59 Số 3 - Trang 293-318 - 2002
Mark A. Hall, Beiyao Zheng, Elizabeth Dugan, Fabian Camacho, Kristin E. Kidd, Aneil K. Mishra, Rajesh Balkrishnan
Existing scales to measure trust in physicians have differing content and
limited testing. To improve on these measures, a large item pool (n = 78) was
generated following a detailed conceptual model and expert review. After pilot
testing, the best-performing items were validated with a random national sample
(n = 9) and a regional sample of HMO members (n = 99). Various psychometric
tests produce... hiện toàn bộ
Limited English Proficiency and Latinos’ Use of Physician Services Tập 57 Số 1 - Trang 76-91 - 2000
Kathryn Pitkin Derose, David W. Baker
Many Latinos have limited English proficiency and this may negatively affect
their use of health care services. To examine this, the authors interviewed 465
Spanish-speaking Latinos and 259 English speakers of various ethnicities who
presented to a public hospital emergency department with nonurgent medical
problems to assess previous physician visits, sociodemographic characteristics,
and level o... hiện toàn bộ
Review: Electronic Health Records and the Reliability and Validity of Quality Measures: A Review of the Literature Tập 67 Số 5 - Trang 503-527 - 2010
Kitty S. Chan, Jinnet B. Fowles, Jonathan P. Weiner
Previous reviews of research on electronic health record (EHR) data quality have
not focused on the needs of quality measurement. The authors reviewed empirical
studies of EHR data quality, published from January 2004, with an emphasis on
data attributes relevant to quality measurement. Many of the 35 studies reviewed
examined multiple aspects of data quality. Sixty-six percent evaluated data
accu... hiện toàn bộ
Race, Ethnicity, and the Health Care System: Public Perceptions and Experiences Tập 57 Số 1_suppl - Trang 218-235 - 2000
Marsha Lillie-Blanton, Mollyann Brodie, Diane Rowland, Drew E. Altman, Mary McIntosh
To assess the public’s perceptions and attitudes about racial and ethnic
differences in health care, the Kaiser Family Foundation surveyed a nationally
representative sample of 3,884 whites, African Americans, and Latinos in 1999.
The survey found that the majority of Americans are uninformed about health care
disparities—many were unaware that blacks fare worse than whites on measures
susch as in... hiện toàn bộ
VHA Enrollees' Health Care Coverage and Use of Care Tập 60 Số 2 - Trang 253-267 - 2003
Yujing Shen, Ann Hendricks, Shuo Zhang, Lewis E. Kazis
The authors examined health care coverage for Veterans' Health Administration
(VHA) enrollees and how their reliance on VHA care varies by coverage, using the
largest and most detailed survey of veterans using VHA services ever conducted.
The results showed that a majority of veterans who use VHA services have
alternative health care coverage and that most of them use both VHA and non-VHA
health c... hiện toàn bộ
Understanding Patient Satisfaction, Trust, and Loyalty to Primary Care Physicians Tập 65 Số 6 - Trang 696-712 - 2008
Elena A. Platonova, Karen Norman Kennedy, Richard M. Shewchuk
The authors developed and empirically tested a model reflecting a system of
interrelations among patient loyalty, trust, and satisfaction as they are
related to patients' intentions to stay with a primary care physician (PCP) and
recommend the doctor to other people. They used a structural equation modeling
approach. The fit statistics indicate a well-fitting model: root mean square
error of appro... hiện toàn bộ