Industrial and Commercial Training
SCOPUS (1969-2025)ESCI-ISI
0019-7858
1758-5767
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Organizational Behavior and Human Resource ManagementEducationBusiness, Management and Accounting (miscellaneous)
Các bài báo tiêu biểu
A guide to the learning organization
Tập 27 Số 4 - Trang 21-25 - 1995
What is the learning organization? Why is it important? Learning is often seen
as an individual level activity but organizational learning is concerned with
collective learning processes. The second half is an annotated bibliography of
key books in the field.
DEVELOPING CUSTOMER CARE TRAINING PROGRAMMES
Tập 20 Số 6 - Trang 11-14 - 1988
The real nature of customer care is defined as being more than making customers
smile. The five main requirements are: understanding the customers, methods of
measuring service quality, involving employees at all levels, devolving decision
taking on customer care and communication.
Notes on training methods
Tập 10 Số 7 - Trang 280-281 - 1978
These notes are written for trainers and managers to make them question whether
they are doing all they can to make their staff training as effective as
possible. I am writing it from both view points, as manager of the P‐E
Consulting Group Training Division and as a management trainer. The experience
which we have had in training and developing our staff has resulted in a 50
percent yearly growth...
Organizational performance management system: exploring the manufacturing sectors
Tập 44 Số 5 - Trang 296-302 - 2012
PurposeThe purpose of this paper is to illustrate the various performance
management systems utilized by the manufacturing
units.Design/methodology/approachThe paper reviews the performance management
literature to extract the factors that would help to explain the effect of
performance management system on manufacturing units.FindingsThis research
revealed important issues and practices of perfor...
Developing human and social capital in organisations
Tập 34 Số 3 - Trang 89-94 - 2002
Argues for the importance of developing social capital in organisations. If
training stays focused on the individual (human capital) level it may be missing
out on important changes in developing organisational performance. The use of
self managed learning (SML) is examined through reference to two cases where SML
programmes have been carefully evaluated and shown to contribute to the
development ...
INTRODUCING END‐USER COMPUTING: THE IMPLICATIONS FOR TRAINING AND DEVELOPMENT – PART 1
Tập 25 Số 7 - 1993
End‐user computing is now a reality in many organizations. The variety of end
users is considerable and it has many implications for their training and
development. Focuses on some of these issues, in particular the problems of
end‐user computing, anxiety problems of computer users, the importance of
learning style and the implications for the role and delivery of training
support. Highlights thes...
Technician education council
Tập 4 Số 11 - Trang 534-535 - 1972
The education service of the United Kingdom is famous, or perhaps infamous, for
its lack of national educational planning. For many years the further education
service has been seeking a Further Education Council having the resources which
the National Advisory Council on Education for Industry and Commerce has never
had — namely to plan our future sensibly and professionally. The recent
proposals...