Mục đíchMục đích của bài viết này là xem xét quy trình tiếp nhận nhân viên mới với tham chiếu đến mô hình quản lý thay đổi ADKAR nhằm nâng cao hiệu quả.Thiết kế/phương pháp/tiếp cậnCác giai đoạn quản lý thay đổi và các...... hiện toàn bộ
Hotel guests are used to awarding marks out of ten for the service they receive but, at the USA’s first restaurant and hotel to receive double‐five‐star (Mobil) and double‐five‐diamond (AAA) ratings, the staff award marks out of ten on their guests. Every night, waiters at The Inn at Little Washington give each of their clients a mood rating as they enter the restaurant. If the mood indica...... hiện toàn bộ
PurposeThe purpose of this paper is to put forward the view that large, complex companies need a systematic process of decentralizing control to prevent increasing delay, cost and dissatisfaction caused by a lack of empowerment and ability to make decisions.... hiện toàn bộ
PurposeThis article describes how an interim manager helped mobile‐telephone company Carphone Warehouse to transform its operations to cope with growing demand caused by the launch of its free‐to‐talk service, increasing its customer numbers from 385,000 to more than 500,000 in less than three months and hittin...... hiện toàn bộ
Bexley Council, one of the top three London boroughs in the UK government’s most recent local‐government performance‐indicator results, has introduced a new 360‐degree appraisal program for senior management.
PurposeThe purpose of this paper is to explain how a training initiative helped to boost customer service and improve customer relations at a UK workwear‐rental supplier, despite difficult trading conditions across its sector. hiện toàn bộ
When things were looking particularly bleak last year for UK politician, Ian Duncan Smith, a national newspaper came up with some joke headlines. These impossible stories were, the paper suggested facetiously, more likely than the Conservative Party Opposition leader ever becoming the UK Prime Minister. One of the best headlines, referring to the founder of the Free Presbyterian Church of ...... hiện toàn bộ