Human Resource Development Quarterly

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Characteristics of leadership effectiveness: Implementing change and driving innovation in organizations
Human Resource Development Quarterly - Tập 19 Số 2 - Trang 153-169 - 2008
Ann Gilley, Pamela Dixon, Jerry W. Gilley
AbstractResearch indicates that numerous variables impact a leader's effectiveness. In this study, the authors explore leadership effectiveness in driving change and innovation, along with the precursory skills necessary to do so. The findings confirm previously identified low rates of organizational success with change and point to skill deficiencies as a cause. Specifically, the abilities to communicate appropriately and motivate others significantly influence a leader's ability to effectively implement change and drive innovation.
Learning About Managing the Business in the Hospitality Industry
Human Resource Development Quarterly - Tập 24 Số 4 - Trang 525-559 - 2013
Li Li, David E. Gray, Andrew Lockwood, Dimitrios Buhalis
AbstractThis research examines the learning experiences of general managers (GMs) in the hospitality industry, a sector much neglected in terms of research into management learning and human resource development. Our research focused on four large hospitality organizations (two hotels and two contract catering companies) and adopted an approach that integrates multiple data collection strategies in supporting our qualitative case studies. Data were collected by using document analysis plus detailed, qualitative interviews with 21 general managers, of whom 7 were subsequently observed at work and observation notes generated. Data analysis revealed that the participants learned to manage the business primarily through experience, a process consisting of four key stages: Being Challenged, Information Searching, Information Transformation, and Testing. Reflective thinking plays a central role in their learning, taking the form of “actions” involving association, integration and validation, and of “products” involving content, process and context reflections. We argue that the way hospitality managers learn, while sharing the learning approaches taken by other professionals, differs in that these managers' learning is more highly contextualized.
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