Emerald
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Demographic predictors of service satisfaction in Greek public organizationsPurpose The study aims to extend satisfaction research by investigating potential gender and age effects on perceptions of satisfaction in a public service environment. Design/methodology/approach ... hiện toàn bộ
Emerald - Tập 11 Số 2 - Trang 32-43 - 2007
Delivering better governmentThis paper critically examines the Irish Government’s commitment to “Delivering better government”, in the context of achieving gender equality. The strategic management initiative (SMI) seeks highest quality of service delivery to customers in a modern flexible and professional manner. This necessitates the fullest development of human resources. To achieve this end a study was undertaken... ... hiện toàn bộ
Emerald - - 2002
Can companies profit from greener manufacturing?Purpose The purpose of this paper is to investigate the trend and effect of environmentally friendly manufacturing on the financial performance of companies in the European automotive and pharmaceutical industries. Specific attention was given to resource utilization. <... ... hiện toàn bộ
Emerald - Tập 14 Số 2 - Trang 22-31 - 2010
Employing transformational leadership to enhance the quality of management development instruction
Emerald - - 2003
Customer‐focus and business performance: the study of food and beverages organizations in NigeriaPurpose The purpose of this paper is to assess the impact of customer‐focus on the performance of the organisation. While many empirical works have centered on customer‐focus, the generalisability of its impact on performance of the food and beverages organisations in the Nigeria context has been under‐researche...
Emerald - Tập 10 Số 4 - Trang 65-76 - 2006
How businesses factor ENVIRONMENTAL FEATURESMany manufacturers try to differentiate their products from close competitors with environmental claims that carry no independent verification. There is also little or no understanding of how much buyers are prepared to pay in higher prices or ‘trade offs’ for enhanced environmental features. A study of business‐to‐business consumers in the electrical and electronic goods sector set out to... ... hiện toàn bộ
Emerald - - 1999
Deming was right – 99.75 per cent of the time!Deming (1986) was quite adamant that any attempt to reward the individual for supposed personal contribution in the workplace was wrong. This flies in the face of the belief that it is right and proper to reward a person for work well done. It is totally counter‐intuitive to a boss who is trying to motivate his or her people. Of course we must reward our high achievers. Even Harrington (19... ... hiện toàn bộ
Emerald - - 2000
Factors affecting the development of national quality awardsAfter the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other NQA models choose to be unique. This paper compiles differences in the modeling of 53 NQAs found a... ... hiện toàn bộ
Emerald - - 2003
Intellectual capital – does it create or destroy value?Taking into account the transformation in economic reality towards a knowledge economy it seems logical that we treat IC as a resource, equal to that land, physical assets, and financial capital. This means that it is not anymore treated as a cost but as an investment. In order for the new system to be consistent we have to define a new index, namely the value creation efficiency of intell... ... hiện toàn bộ
Emerald - - 2004
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