Emerald
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Internationalization of professional service firms as learning – a constructivist approachPurpose Internationalization process research has conceptualized the cross‐border move of firms as a process of learning. Yet, little attempts have been made to develop a constructivist learning theory of the internationalizing firm. The aim of this paper is to apply a contemporary learning theoretical framework to analyze t...
Emerald - Tập 18 Số 2 - Trang 140-151 - 2007
Financial service industry mismanagementStates that the financial services industry application of mainstream strategy literature gives ample consideration to an organization’s task and technical environment. Points out, however, that this level of analysis does not deal explicitly with the larger “institutional” context, within which an organization is embedded. Using the Canadian banking industry as an exemplar of a highly ins... ...
Emerald - - 1996
Risk Management in a Service BusinessService businesses, like product manufacturers, face loss
exposures‐sets of circumstances that could give rise to losses. The
losses may never occur, but the firm must plan for the possibility that
they will. Risk management involves the treatment of loss exposures in a
cost‐effective manner to protect the firm against losses of a fortuitous
nature. The risk management process as it is app... ...
Emerald - - 1991
The influence of organizational culture and internal politics on new service design and introduction
Emerald - Tập 9 Số 5 - Trang 469-485 - 1998
Leading the Largest Catering Firm in Holland: A Matter of CharacterExplains what makes a good manager in the words of the managing
director of the largest catering firm in The Netherlands and leader in a
fast growing market. In 1991 Van Hecke served 250,000 meals a day at 750
different staff restaurants. Since catering is people′s business and
management centres on people, good leadership is essential for Van Hecke
– it implies an open mind, charisma, nat... ...
Emerald - Tập 3 Số 2 - Trang 23-29 - 1992
Perceived risk and the consumer buying process: internet airline reservationsPurpose This research aims to investigate the premise that the use of internet airline reservation systems is perceived to be riskier than traditional airline reservation shopping. Design/methodology/approach A survey of 263 responde...
Emerald - Tập 16 Số 4 - Trang 357-372 - 2005
Service case schedulingNumerous services involve the processing of individual customer cases. These cases require a service provider to accomplish several tasks, many of which involve precedence relationships and sequence‐dependent setup times. In addition, time lags may be required between certain tasks to permit processing external to the service provider. Finally, satisfaction of customer demand is typically ... ...
Emerald - - 2004
A model for strategic repositioning of service processesThe restructuring of service channels, driven by deregulation,
intensifying global competition and emerging information technology, is
forcing every company to re‐evaluate the adequacy of current customer
services. Introduces a normative model, called service process analysis
(SPA), that properly differentiates the concept of service from the
specification of the delivery channel so as to ... ...
Emerald - Tập 6 Số 4 - Trang 57-80 - 1995
Mass customization: conceptual underpinnings, opportunities and limitsTraditionally, executives have assumed that trade‐offs – high
quality or low cost, efficiency or customization – are inevitable.
In defining their businesses, the choice has always been seen in terms
of mass production of inexpensive, commodity‐like products or services
(the assembly line) on the one hand, and on the other hand,
premium‐priced, individually‐tailored, highly differentiated ... ...
Emerald - Tập 6 Số 2 - Trang 36-45 - 1995
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