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Internationalization of professional service firms as learning – a constructivist approach
Emerald - Tập 18 Số 2 - Trang 140-151 - 2007
PurposeInternationalization process research has conceptualized the cross‐border
move of firms as a process of learning. Yet, little attempts have been made to
develop a constructivist learning theory of the internationalizing firm. The aim
of this paper is to apply a contemporary learning theoretical framework to
analyze the internationalization of professional service
firms.Design/methodology/ap...
Financial service industry mismanagement
Emerald - - 1996
States that the financial services industry application of mainstream strategy
literature gives ample consideration to an organization’s task and technical
environment. Points out, however, that this level of analysis does not deal
explicitly with the larger “institutional” context, within which an organization
is embedded. Using the Canadian banking industry as an exemplar of a highly
institution...
Risk Management in a Service Business
Emerald - - 1991
Service businesses, like product manufacturers, face loss exposures‐sets of
circumstances that could give rise to losses. The losses may never occur, but
the firm must plan for the possibility that they will. Risk management involves
the treatment of loss exposures in a cost‐effective manner to protect the firm
against losses of a fortuitous nature. The risk management process as it is
applied in ...
The influence of organizational culture and internal politics on new service design and introduction
Emerald - Tập 9 Số 5 - Trang 469-485 - 1998
Leading the Largest Catering Firm in Holland: A Matter of Character
Emerald - Tập 3 Số 2 - Trang 23-29 - 1992
Explains what makes a good manager in the words of the managing director of the
largest catering firm in The Netherlands and leader in a fast growing market. In
1991 Van Hecke served 250,000 meals a day at 750 different staff restaurants.
Since catering is people′s business and management centres on people, good
leadership is essential for Van Hecke – it implies an open mind, charisma,
natural aut...
Perceived risk and the consumer buying process: internet airline reservations
Emerald - Tập 16 Số 4 - Trang 357-372 - 2005
PurposeThis research aims to investigate the premise that the use of internet
airline reservation systems is perceived to be riskier than traditional airline
reservation shopping.Design/methodology/approachA survey of 263 respondents
investigated perceived risk at various stages of the consumer buying
process.FindingsThe results reveal that perceived risk for airline reservation
services follows a...
Service case scheduling
Emerald - - 2004
Numerous services involve the processing of individual customer cases. These
cases require a service provider to accomplish several tasks, many of which
involve precedence relationships and sequence‐dependent setup times. In
addition, time lags may be required between certain tasks to permit processing
external to the service provider. Finally, satisfaction of customer demand is
typically constrai...
A model for strategic repositioning of service processes
Emerald - Tập 6 Số 4 - Trang 57-80 - 1995
The restructuring of service channels, driven by deregulation, intensifying
global competition and emerging information technology, is forcing every company
to re‐evaluate the adequacy of current customer services. Introduces a normative
model, called service process analysis (SPA), that properly differentiates the
concept of service from the specification of the delivery channel so as to
facilita...
Mass customization: conceptual underpinnings, opportunities and limits
Emerald - Tập 6 Số 2 - Trang 36-45 - 1995
Traditionally, executives have assumed that trade‐offs – high quality or low
cost, efficiency or customization – are inevitable. In defining their
businesses, the choice has always been seen in terms of mass production of
inexpensive, commodity‐like products or services (the assembly line) on the one
hand, and on the other hand, premium‐priced, individually‐tailored, highly
differentiated offering...
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