Service case scheduling

Emerald - 2004
Jacob V.Simons1, Gregory R.Russell2, Mark E.Kraus3
1Department of Finance and Quantitative Analysis, Georgia Southern University, Statesboro, Georgia, USA
2Department of Management, Marketing and Real Estate, College of Business, Morehead State University, Morehead, Kentucky, USA
3Department of Computer Science, US Air Force Academy, Colorado, USA

Tóm tắt

Numerous services involve the processing of individual customer cases. These cases require a service provider to accomplish several tasks, many of which involve precedence relationships and sequence‐dependent setup times. In addition, time lags may be required between certain tasks to permit processing external to the service provider. Finally, satisfaction of customer demand is typically constrained by the availability of the service provider, who seeks to accomplish tasks with an eye toward several dynamic objectives. This problem, designated the service case scheduling problem, is logically described in terms of its objectives, constraints, and characteristics. A simulation study is then used to produce general recommendations for the problem's solution in practice.

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Tài liệu tham khảo

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