Tóm tắt
Service businesses, like product manufacturers, face loss
exposures‐sets of circumstances that could give rise to losses. The
losses may never occur, but the firm must plan for the possibility that
they will. Risk management involves the treatment of loss exposures in a
cost‐effective manner to protect the firm against losses of a fortuitous
nature. The risk management process as it is applied in a service
business is described. The process involves a five‐step sequence that
service organisation managers can use to detect and evaluate loss
exposures, select and implement techniques to treat them, and monitor
the results of their efforts. Though the focus is on service firms, many
of the risk management ideas discussed are applicable to other types of
organisations.
