Cornell Hospitality Quarterly
SSCI-ISI SCOPUS (2008-2023)
1938-9663
1938-9655
Mỹ
Cơ quản chủ quản: SAGE Publications Inc.
Lĩnh vực:
Tourism, Leisure and Hospitality Management
Các bài báo tiêu biểu
The Human DimensionHuman resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to the organizational bottom line. This article is a structured review of the literature regarding key human resources management (HRM) issues in the tourism and hospitality industry. Based on this ... ...
Tập 51 Số 2 - Trang 171-214 - 2010
The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality One of the continuing challenges in the hotel industry is providing consistent levels of quality service across units. Although recruitment, selection, and training practices are often standardized across units (within a given market), frontline employees' performance varies. This study examines the role that individual unit management plays in this process by looking at how a manager's c... ...
Tập 50 Số 2 - Trang 209-231 - 2009
Leadership in the Service of Hospitality The definition of leadership has changed considerably in the past one hundred years, beginning with the “great man” concept and, more recently, focusing on “transformational leadership.” The next step in leadership evolution is servant leadership, in which the leader seeks to support and empower followers. The implications are considerable for the hospitality industry, since it is based o... ...
Tập 51 Số 3 - Trang 363-378 - 2010
Dimensions of Brand Equity in the Chain Restaurant Industry Four of the dimensions that combine to contribute to chain restaurants’ brand equity are brand awareness, brand image, perceived quality, and brand loyalty. A test of a structural model connecting these four attributes of brand equity was based on data collected from 188 patrons of five chain restaurant brands in Korea. The resulting data analysis demonstrates that the four dimensions of ... ...
Tập 52 Số 4 - Trang 429-437 - 2011
Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment This study examined the relationship between the following key variables: internal service quality, self-efficacy, job satisfaction, self-esteem, and organizational commitment. The study sought to identify ways to improve casino employees’ job satisfaction, further enhance employees’ organizational commitment, and possibly decrease job turnover intention. A total of 328 Korean casino deal... ...
Tập 52 Số 2 - Trang 111-124 - 2011
Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citiz... ...
Tập 58 Số 4 - Trang 364-373 - 2017
A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review This study provides a systematic review of corporate social responsibility (CSR) in the hospitality management literature over the last decade. In contrast to prior reviews, this article starts from a broader analysis, followed by a narrower, micro-level examination of the hospitality management literature that links CSR to customers’ and employees’ attitudes and behaviors. The findings o... ...
Tập 61 Số 3 - Trang 332-352 - 2020
Recognizing the Emotional Element in Service Excellence As the interaction between the service provider and guest is at the core of the service experience, this study emphasizes the important role of managing behavior and emotions in the delivery of quality service. This study attempts to identify strategies used by hotels as they assist their employees in dealing with the realities of emotional labor.
Tập 49 Số 3 - Trang 310-316 - 2008
The Frontline Provider’s Appearance Based on a study that compared photographs of models, hotel guests ascribe greater assurance ability to clean-shaven men, and to men and women who smile and are attractive. For unknown reasons, the facial hair effect holds for Caucasian men, but not for African-American men. This study presented photographs of Caucasian men in one set of treatment conditions, and African-American men in a... ...
Tập 54 Số 4 - Trang 396-405 - 2013
Weight and Gender in Service Jobs The average weight of employees in the United States workforce is increasing. Importantly, relatively heavier employees are often subject to stereotypes, prejudice, and discrimination based solely on their weight. These biases may be further influenced by factors such as employee gender and the specific nature of the job. Thus, we employ the stereotype content model (SCM) to examine the m... ...
Tập 57 Số 3 - Trang 314-328 - 2016