Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation

Cornell Hospitality Quarterly - Tập 58 Số 4 - Trang 364-373 - 2017
Ali Bavık1, Yuen Lam Bavik2, Pok Man Tang3
1Institute for Tourism Studies, Macau, China
2The Hong Kong Polytechnic University, Hong Kong
3Lingnan University, Tuen Mun, Hong Kong

Tóm tắt

While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.

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Thông tin xuất bản

Cornell Hospitality Quarterly

Tập 58 Số 4

364-373

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