Kỹ thuật thu thập tri thức trong bối cảnh quản lý tri thức

Emerald - Tập 16 Số 4 - Trang 523-537 - 2012
Tatiana Gavrilova1, Tatiana Andreeva2
1Professor and Head of Department in the Department of Information Technologies in Management, St Petersburg University Graduate School of Management, St Petersburg, Russia
2Associate Professor in the Department of Organizational Behavior and Human Resource Management, St Petersburg University Graduate School of Management, St Petersburg, Russia

Tóm tắt

Mục đíchMột phần đáng kể tri thức và kinh nghiệm trong một tổ chức không thuộc về chính tổ chức đó, mà thuộc về các cá nhân mà tổ chức thuê. Do đó, các nhiệm vụ quản lý tri thức (KM) nên bao gồm việc khai thác tri thức từ những cá nhân có hiểu biết. Bài báo này nhằm lập luận rằng bộ công cụ hiện tại được đề xuất cho điều này trong diễn ngôn KM bị giới hạn bởi những giả định lý tưởng về hành vi của các chủ sở hữu tri thức. Bài báo này cũng nhằm làm phong phú thêm kho phương pháp có thể được sử dụng trong tổ chức để khai thác tri thức (cả tri thức ngữ cảnh và tri thức rõ ràng) từ nhân viên của nó bằng cách kết nối KM và kỹ thuật tri thức cũng như những thành tựu của nó trong lĩnh vực thu thập tri thức.Thiết kế/phương pháp/tiếp cậnBài báo này dựa trên việc xem xét tài liệu rộng rãi và 20 năm kinh nghiệm của một trong các tác giả trong việc áp dụng nhiều kỹ thuật thu thập tri thức trong nhiều công ty và bối cảnh khác nhau.Kết quảBài báo đề xuất rằng có thể cần một đại diện đặc biệt (nhà phân tích) để thu thập tri thức từ các cá nhân (chuyên gia) nhằm cho phép chia sẻ tri thức và tạo ra tri thức hơn nữa. Dựa trên ý tưởng này, bài báo đề xuất một phân loại mới về các kỹ thuật thu thập tri thức, làm nổi bật vai trò của nhà phân tích trong quy trình thu thập tri thức.Ý nghĩa thực tiễnBài báo đóng góp cho thực tiễn quản lý bằng cách mô tả một sự đa dạng hệ thống của các kỹ thuật thu thập tri thức với khuyến nghị trực tiếp về tính khả thi của chúng trong bối cảnh KM.Tính nguyên bản/gía trịBài báo đóng góp vào việc sử dụng rộng rãi hơn các phương pháp và công nghệ kỹ thuật tri thức bởi các nhà nghiên cứu và thực hành KM trong tổ chức.

Từ khóa


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Emerald

Tập 16 Số 4

523-537

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