Exploring knowledge sharing in ERP implementation: an organizational culture framework

Decision Support Systems - Tập 41 - Trang 411-434 - 2006
Mary C. Jones1, Melinda Cline1, Sherry Ryan1
1University of North Texas, Box 305249 Denton, TX 76203, United States

Tài liệu tham khảo

Alavi, 2001, Review: knowledge management and knowledge management systems: conceptual foundations and research issues, MIS Quarterly (MISQ Review), 25, 107, 10.2307/3250961 Barley, 1997, Institutionalization and structuration: studying the links between action and institution, Organization Studies, 18, 93, 10.1177/017084069701800106 Baskerville, 2000, Enterprise resource planning and organizational knowledge: patterns of convergence and divergence, 396 Boudreau, 1999, Organizational transition to enterprise resource planning systems: Theoretical choices for process research, 291 Brown, 1997, The art of continuous change: linking complexity theory and time-paced evolution in relentlessly shifting organizations, Administrative Science Quarterly, 42, 1, 10.2307/2393807 Caldwell, 1998, Beyond ERP—New IT agenda—A second wave of ERP activity promises to increase efficiency and transform ways of doing business, InformationWeek, 30, 34 Davenport, 1994, Saving IT's soul: human-centered information management, Harvard Business Review, 119 Deming, 1986 Detert, 2000, A framework for linking culture and improvement initiatives in organizations, Academy of Management Review, 25, 850, 10.5465/amr.2000.3707740 Douglas, 2001, Total quality management implementation and competitive advantage: the role of structural control and exploration, Academy of Management Journal, 44, 158, 10.2307/3069343 Earley, 2000, Creating hybrid team cultures: an empirical test of transnational team functioning, Academy of Management Journal, 43, 26, 10.2307/1556384 Fiol, 1985, Organizational learning, Academy of Management Review, 10, 10.5465/amr.1985.4279103 Fox-Wolfgramm, 1998, Organizational adaptation to institutional change: a comparative study of first-order change in prospector and defender banks, Administrative Science Quarterly, 43, 87, 10.2307/2393592 C. Frappaolo, L.T. Wilson, “After the gold rush: harvesting corporate knowledge resources,” 2000, Nov 14, accessed on the WWW at http://www.intelligentkm.com/feature/feat1.shtml#Case1 on September 5, 2003. Hackman, 1995, Total quality management: empirical, conceptual, and practical issues, Administrative Science Quarterly, 40, 309, 10.2307/2393640 Hedberg, 1981, How do organizations learn and unlearn?, 8 Holsapple, 2001, Organizational knowledge resources, Decision Support Systems, 31, 39, 10.1016/S0167-9236(00)00118-4 Holsapple, 2003, A knowledge management ontology, 89 Holsapple, 2001, Beyond transactions: the decision support benefits of ERP systems, Journal of Decision Systems, 10, 65, 10.3166/jds.10.65-85 Jamieson, 2003, A framework for security, control, and assurance of knowledge management systems, 477 Jermier, 1991, Organizational subcultures in a soft bureaucracy: resistance behind the myth and facade of an official culture, Organization Science, 2, 170, 10.1287/orsc.2.2.170 M.C. Jones, The role of organizational knowledge sharing in ERP implementation, Final Report to the National Science Foundation Grant SES 0001998, 2001. Jones, 2001, Organizational knowledge sharing in ERP implementation: a multiple case study analysis Kayworth, 2003, Organizational culture as a knowledge resource, 235 Kogut, 1992, Knowledge of the firm, combinative capabilities, and the replication of technology, Organization Science, 3, 383, 10.1287/orsc.3.3.383 Lee, 2000, An ERP implementation case study from a knowledge transfer perspective, Journal of Information Technology, 15, 281, 10.1080/02683960010009060 Leonard, 1998, The role of tacit knowledge in group innovation, California Management Review, 40, 112, 10.2307/41165946 Markus, 2000, Multisite ERP implementations, Communications of the ACM, 43, 42, 10.1145/332051.332068 Massey, 2002, Knowledge management in pursuit of performance: insights from Nortel Networks, MIS Quarterly, 26, 269, 10.2307/4132333 McNurlin, 2001, Will users of ERP stay satisfied?, Sloan Management Review, 42, 13 Nelson, 2000, Understanding software operations support expertise: a revealed causal mapping approach, MIS Quarterly, 24, 475, 10.2307/3250971 O'Dell, 1998, If only we knew what we know: identification and transfer of internal best practices, California Management Review, 40, 154, 10.2307/41165948 Osterloh, 2000, Motivation, knowledge transfer, and organizational forms, Organization Science, 1, 538, 10.1287/orsc.11.5.538.15204 Pan, 2001, Knowledge integration as a key problem in an ERP implementation, 321 Pfeffer, 1981, Management as symbolic action: the creation and maintenance of organizational paradigms, vol. 3, 1 Pfeffer, 1998, Seven practices of successful organizations, California Management Review, 40, 96, 10.2307/41165935 Quinn, 1983, A spatial model of effectiveness criteria: towards a competing values approach to organizational analysis, Management Science, 29, 363, 10.1287/mnsc.29.3.363 Reynolds, 1986, Organizational culture as related to industry, position, and performance: a preliminary report, Journal of Management Studies, 23, 414, 10.1111/j.1467-6486.1986.tb00958.x Robey, 2002, Learning to implement enterprises systems: an exploratory study of the dialectics of change, Journal of Management Information Systems, 19, 17, 10.1080/07421222.2002.11045713 Sackman, 1992, Culture and subcultures: an analysis of organizational knowledge, Administrative Science Quarterly, 37, 140, 10.2307/2393536 Saraph, 1989, An instrument for measuring the critical factors of quality management, Decision Sciences, 20, 810, 10.1111/j.1540-5915.1989.tb01421.x Schein, 1983, Organizational culture, Organizational Dynamics, 12, 13, 10.1016/0090-2616(83)90023-2 Soh, 2000, Cultural fits and misfits: is ERP a universal solution?, Communications of the ACM, 43, 47, 10.1145/332051.332070 Stein, 1992, A method to identify candidates for knowledge acquisition, Journal of Management Information Systems, 9, 121, 10.1080/07421222.1992.11517963 Stein, 1996, Organizational learning during advanced systems development: opportunities and obstacles, Journal of Management Information Systems, 13, 115, 10.1080/07421222.1996.11518125 Welti, 1999 Willcocks, 2000, The role of the IT function, Communications of the ACM, 43, 32, 10.1145/332051.332065 Yin, 1994 Zheng, 2000, The new spectrum of the cross-enterprise solution: the integration of supply chain management and enterprise resources planning systems, Journal of Computer Information Systems, 84