VNU JOURNAL OF ECONOMICS AND BUSINESS

The most important issue for online shopping providers is how to retain customer satisfaction. To survive and thrive, they must improve their service quality. This study aims at identifying factors that affect Lazada’s customer satisfaction on its e-service quality as a leading e-commerce market in Vietnam. Data was gathered from 220 customers who used Lazada to buy products. The model test indicates four factors that positively influence customer satisfaction in terms of e-service quality at Lazada including web design, security, fulfillment, and customer service. A number of managerial implications are proposed for Lazada and other online shopping providers to improve service quality.

This study examines the influence of ambient cues on customers’ emotions, perceived experiential value, and behavioral intentions. Data are collected from 447 individual customers of midscale ethnic restaurants that specialize in national/local cuisine and offer servicescapes inspired by the local culture in Hanoi, Vietnam. This research reveals that though ambient cues have no significant direct impact on intentions, they can significantly impact on emotions and perceived experiential value, which in turn affect behavioral intention. This study adds to the existing liturature of ambient cues by extending the Stimulus, Organism, Response model to examine the role of perceived experiential value as the “organism” in the impact of the ambient cues on behavioral intentions.

Over the last decade, the views that institutional reforms play an increasingly important role in the process of Doi Moi have been emerging in Vietnam. When factors such as natural resources, low-paid labor and capital etc., have reached their limit, institutional reforms thus become inevitable for economic growth. This however does not come without development challenge. Many countries embarking on institutional reforms were able to achieve only partial outcomes whereas some reform programs pushed the economy into unstable conditions. The success of economic institutional reforms would be limited without adequate efforts to establish a solid foundation for good governance.

The intent of this study is to investigate the factors effect on the capital structure of companies delisted on the stock market. In the period from 2012 to 2015, 120 companies delisted on Vietnam’s stock markets (HNX and HOSE). We classified the chosen companies delisted by delisting reason. We then we chose those companies delisted relating to the issue of capital. Based on data from 80 companies delisted on Vietnam stock markets using quantitative research methods, we find a correlation between the debt ratio of the firms and the proxy of firm’s performance, the proxy of firm size, the liquidity ratio and return on assets. The study results have implications for investors and for managers in making decisions about optimal capital structure. The results are a basis for investors to predict the health of the companies in which they intend to invest, or delisted companies that have still the capability of developing.

Trong những năm qua, Việt Nam đã tích cực tham gia các hoạt động hội nhập trong Cộng đồng Kinh tế ASEAN (AEC), đặc biệt là các hoạt động nhằm tự do hóa thương mại hàng hóa và dịch vụ, được đánh giá là một trong ba nước có tỷ lệ hoàn thành cao nhất các biện pháp đề ra trong AEC Blueprint. Bài viết sử dụng mô hình trọng lực để phân tích tác động của các hoạt động hội nhập này đến luồng thương mại hàng hóa và dịch vụ của Việt Nam. Kết quả mô hình cho thấy hội nhập thương mại hàng hóa và thương mại dịch vụ trong AEC đã có tác động tích cực tới cả xuất khẩu và nhập khẩu của Việt Nam. Do đó, Việt Nam cần tiếp tục đẩy mạnh thực hiện các hoạt động hợp tác về thương mại trong AEC. Bên cạnh đó, bài viết cũng chỉ ra rằng hội nhập thương mại với Hàn Quốc có tác động tích cực trong khi các hiệp định mới được ký kết như Hiệp định Thương mại Tự do ASEAN-Australia-New Zealand, Hiệp định Đối tác kinh tế toàn diện ASEAN-Nhật Bản có tác động chưa rõ nét đến thương mại của Việt Nam.Từ khóa: AEC, Việt Nam, hội nhập thương mại, tác động.

Signing Economic Integration Agreements has proliferated during last three decades. A country signs more and more agreements. Owning the agreements not only generates trade creation but also trade diversion. The diversion effect of Economic Integration Agreements (EIAs) on the probability of products survival and export growth in a market is found in current paper. Using the probit function for 149 countries in SITC 4-digit level from 1962 to 2000, we find the hazard rate of product ceasing increases if a country signs any other EIAs other than its partner (both importer and exporter), and the export growth decreases in the case of an importer owns any other EIA other than its partner.

Tóm tắt. Bài viết dưới đây bàn về văn hóa pháp luật của một quốc gia. Sau phần tranh luận về khái niệm văn hóa pháp luật và phạm vi ứng dụng của khái niệm này, bài viết phân tích mối quan hệ giữa văn hóa pháp luật quốc gia trong tương tác với khu vực và quốc tế, từng bước nhận diện những lát cắt và tiêu chí đánh giá hay đo lường của văn hóa pháp luật của một quốc gia.

This study aims to explore components of the construct “readiness for change” at an individual level. The ANOVA analytic was conducted to examine differences among respondents in terms of gender, job position and number of dependents. It is indicated that individual readiness for organizational change is reflected via five components, including: personal feeling, appropriateness; management support; change efficacy and personal benefit. Of these, personal feeling is a newly developed factor compared to previous studies. This study is expected to help management and practitioners to be fully aware of individual feelings to organizational changes, especially personal readiness, in order for management and practitioners to adopt appropriate management methods.

Ecolabeling of a biosphere reserve refers to the use of the logo of a biosphere reserve associated with ecological, environmental, and other conditions (criteria) which are assigned to a product or a service so as to meet certain requirements. The value of an ecolabel is considered as the value of the ecological environment, and the biodiversity of a biosphere reserve. This paper provides a theoretical basis for a green-growth, ecolabel i.e.: Builds green economy orientations in the buffer zones and transition areas of biosphere reserves on the basis of adhering to the goals and orientations of the National Strategy for Green Growth; Proposes an ecolabeling condition framework/criteria to promote a green economy in the buffer zones and transition areas of the biosphere reserve in meeting Vietnam’s and UNESCO’s sustainable development policy on green growth in biosphere reserves that are recognized by UNESCO.

Sustainable finance is essential for the implementation of adaptation and mitigation policies on natural sources and climate change. However, global and domestic finance for sustainable natural resources and forest management has been scared and unable to meet the practical needs for the last decades. Identifying innovative financing mechanism for sustainable natural resources management and climate adaptation and mitigation has been considered by globally communities as well as Vietnamese government as an important priority. This paper analyses new and innovative financing mechanisms for 2021- 2050, that are being considered and developed by a large number of countries, discusses opportunities and constraints for translating these mechanisms to the ground, and proposes policy recommendations for Vietnam to better access to these new funding sources.