Inquest on QUESTInternational Journal of Health Care Quality Assurance - - 1996
Raymond W.Dick
Describes how a group of nurse managers developed a tool for measuring the quality of care in mental hospital wards and how this was adapted for use within general elderly services. Examines the impact of the tool on service provision within a group of small local community hospitals and evaluates it using a matrix composed of Donabedian’s structure/process/outcome model of quality and Max...... hiện toàn bộ
The Patient’s Charter: a tool for quality improvement?International Journal of Health Care Quality Assurance - Tập 12 Số 4 - Trang 129-135 - 1999
ChristineFarrell
Reports on research carried out in 1997/98 which used four different methods in a staged process: literature review, in‐depth interviews, a postal questionnaire and focus groups in acute and primary care. There was a surprising level of agreement between patients, carers and NHS staff about what was wrong with the existing charter and about what a new charter should contain. Patients knew ...... hiện toàn bộ
The “doctor‐customer” relationship: Hippocrates in the modern marketplaceInternational Journal of Health Care Quality Assurance - Tập 15 Số 1 - Trang 9-10 - 2002
Kevin J.Mulhall, AftabAhmed, EricMasterson
We performed a consecutive survey of 100 people presenting to a hospital injury clinic to ascertain their attitude to terminology currently used to describe them in our own institution and in the international literature. The results of this demonstrated that the subjects significantly preferred the traditional assignation “patient” rather than terms such as client or customer. This findin...... hiện toàn bộ
Quality function deployment (QFD): application to rehabilitation servicesInternational Journal of Health Care Quality Assurance - Tập 9 Số 3 - Trang 41-46 - 1996
Edith M.Einspruch
Describes how the challenge of providing rehabilitative services at reasonable costs is beginning to mount. The management of quality in rehabilitative services is therefore gaining increasing attention in the health care arena. States that if a link is implied between the above stated goal and customer satisfaction, it is imperative to evaluate quality or customer satisfaction in the cont...... hiện toàn bộ
Medical Audit in the Quality Process: A Practical ImplementationInternational Journal of Health Care Quality Assurance - Tập 5 Số 6 - 1992
AndrewMatchet, PeterRose
Examines the role of medical audit in the internal market‐driven quality process in health care provision. Explores the requirements to establish an efficient and effective medical audit function in practice and examines the inter‐relationship between medical audit, information technology and training. Explores the practical implementation of medical audit in South Warwickshire District He...... hiện toàn bộ