Inquest on QUESTInternational Journal of Health Care Quality Assurance - - 1996
Raymond W.Dick
Describes how a group of nurse managers developed a tool for measuring the
quality of care in mental hospital wards and how this was adapted for use within
general elderly services. Examines the impact of the tool on service provision
within a group of small local community hospitals and evaluates it using a
matrix composed of Donabedian’s structure/process/outcome model of quality and
Maxwell’s s... hiện toàn bộ
Total quality management as a health care corporate strategyInternational Journal of Health Care Quality Assurance - Tập 8 Số 6 - Trang 23-28 - 1995
James A.Johnson, Vincent K.Omachonu
Total quality management (TQM) must become a part of corporate strategy if it is
to become a way of life in health care. TQM should be understood in the context
of a cultural transformation. The greatest challenge for top management is to
create an organization in which every employee, department and function is
linked inextricably to the organization’s mission and vision. One of the key
benefits ... hiện toàn bộ