Inquest on QUESTInternational Journal of Health Care Quality Assurance - - 1996
Raymond W.Dick
Describes how a group of nurse managers developed a tool for measuring the quality of care in mental hospital wards and how this was adapted for use within general elderly services. Examines the impact of the tool on service provision within a group of small local community hospitals and evaluates it using a matrix composed of Donabedian’s structure/process/outcome model of quality and Max...... hiện toàn bộ
Total quality management as a health care corporate strategyInternational Journal of Health Care Quality Assurance - Tập 8 Số 6 - Trang 23-28 - 1995
James A.Johnson, Vincent K.Omachonu
Total quality management (TQM) must become a part of corporate
strategy if it is to become a way of life in health care. TQM should be
understood in the context of a cultural transformation. The greatest
challenge for top management is to create an organization in which every
employee, department and function is linked inextricably to the
organization’s mission and vision. One of the key b...... hiện toàn bộ