Total quality management as a health care corporate strategy

International Journal of Health Care Quality Assurance - Tập 8 Số 6 - Trang 23-28 - 1995
James A.Johnson1, Vincent K.Omachonu2
1Professor and Chairman, Department of Health Services Administration, Medical University of South Carolina, Charleston, South Carolina
2Assistant Professor, Department of Industrial Engineering, University of Miami, Coral Gables, Florida, USA

Tóm tắt

Total quality management (TQM) must become a part of corporate strategy if it is to become a way of life in health care. TQM should be understood in the context of a cultural transformation. The greatest challenge for top management is to create an organization in which every employee, department and function is linked inextricably to the organization’s mission and vision. One of the key benefits of TQM is the use of teams to work on and achieve organizational objectives. Health care managers must understand motivation in order to carry the workforce with them to attain those objectives.

Từ khóa


Tài liệu tham khảo

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Thông tin
Thông tin xuất bản

International Journal of Health Care Quality Assurance

Tập 8 Số 6

23-28

Thông tin tác giả