International Journal of Health Care Quality Assurance
ESCI-ISI SCOPUS (1988-2025)
0952-6862
1758-6542
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Business, Management and Accounting (miscellaneous)Health Policy
Các bài báo tiêu biểu
The “doctor‐customer” relationship: Hippocrates in the modern marketplace
Tập 15 Số 1 - Trang 9-10 - 2002
We performed a consecutive survey of 100 people presenting to a hospital injury
clinic to ascertain their attitude to terminology currently used to describe
them in our own institution and in the international literature. The results of
this demonstrated that the subjects significantly preferred the traditional
assignation “patient” rather than terms such as client or customer. This finding
reflec...
National early warning score (NEWS) – evaluation in surgery
Tập 28 Số 3 - Trang 245-252 - 2015
Purpose – The purpose of this paper is to evaluate staff opinion on the impact
of the National Early Warning Score (NEWS) system on surgical wards. In 2012,
the NEWS system was introduced to Irish hospitals on a phased basis as part of a
national clinical programme in acute care. Design/methodology/approach – A
modified established questionnaire was given to surgical nursing staff, surgical
regist...
Probability modeling applied to CAD systems for mammography
Tập 17 Số 3 - Trang 125-134 - 2004
A practical model based on basic probability theory is developed to evaluate the
operational and financial performance of mammography systems. The model is
intended to be used by decision makers to evaluate overall sensitivity, overall
specificity, positive and negative predictive values, and expected cost. As an
illustration, computer aided detection (CAD) systems that support a
radiologist's dia...
Complaints management – in‐depth review
- 1995
Introduces the Complaints Manager program from Health‐TEC to address the
problems involved in complaints management and control in the health service.
Shows the main screens available for data input. Demonstrates the wide range of
reports which can be generated. Suggests that the Complaints Manager program
provides an efficient and low‐cost means of keeping complaints under control.
Action Learning for Quality Assurance — A Diary
Tập 1 Số 3 - Trang 29-31 - 1988
The progress and processes used in introducing quality assurance in a UK health
authority are described. The approach taken for the implementation is based on
action learning.
WHO - World Bank convene ministerial meeting to discuss best practices for moving forward on universal health coverage
Tập 26 Số 5 - 2013
Attitudes and beliefs of doctors towards medication error reporting
- 2003
A sample of 15 hospital doctors, from four clinical specialties within an acute
hospital trust, was interviewed. Doctors were questioned on definition of
medication errors, causes and methods to reduce errors, importance and knowledge
of existing reporting systems and barriers to reporting. All doctors believed
that reporting errors were important in order to learn from mistakes but this
was not b...
Customer relationship management and QM maturity: an examination of impacts in the health‐care and non‐health‐care setting
Tập 16 Số 5 - Trang 234-247 - 2003
Investigates the relationships between organizational adoption and extent of use
of quality management (QM) programs and customer relationship management systems
(CRM) in health‐care and non‐health‐care organizational settings. In referring
to QM, recognizes that there has been widespread adoption, across organizations
generally, of programs aimed at delivering superior quality to the customer.
Fo...