International Journal of Health Care Quality Assurance
ESCI-ISI SCOPUS (1988-2025)
0952-6862
1758-6542
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Business, Management and Accounting (miscellaneous)Health Policy
Các bài báo tiêu biểu
The “doctor‐customer” relationship: Hippocrates in the modern marketplace
Tập 15 Số 1 - Trang 9-10 - 2002
We performed a consecutive survey of 100 people presenting to a hospital injury
clinic to ascertain their attitude to terminology currently used to describe
them in our own institution and in the international literature. The results of
this demonstrated that the subjects significantly preferred the traditional
assignation “patient” rather than terms such as client or customer. This finding
reflec...
National early warning score (NEWS) – evaluation in surgery
Tập 28 Số 3 - Trang 245-252 - 2015
Purpose – The purpose of this paper is to evaluate staff opinion on the impact
of the National Early Warning Score (NEWS) system on surgical wards. In 2012,
the NEWS system was introduced to Irish hospitals on a phased basis as part of a
national clinical programme in acute care. Design/methodology/approach – A
modified established questionnaire was given to surgical nursing staff, surgical
regist...
Probability modeling applied to CAD systems for mammography
Tập 17 Số 3 - Trang 125-134 - 2004
A practical model based on basic probability theory is developed to evaluate the
operational and financial performance of mammography systems. The model is
intended to be used by decision makers to evaluate overall sensitivity, overall
specificity, positive and negative predictive values, and expected cost. As an
illustration, computer aided detection (CAD) systems that support a
radiologist's dia...
Complaints management – in‐depth review
- 1995
Introduces the Complaints Manager program from Health‐TEC to address the
problems involved in complaints management and control in the health service.
Shows the main screens available for data input. Demonstrates the wide range of
reports which can be generated. Suggests that the Complaints Manager program
provides an efficient and low‐cost means of keeping complaints under control.
Feedback on Quality:
Tập 7 Số 3 - Trang 27-32 - 1994
There is a growing consensus within the NHS of the importance of obtaining
feedback from patients in order to improve the quality of health care;
consequently, many patient satisfaction surveys are now undertaken. However,
much research is based on provider‐held assumptions about service quality. This
study focuses on patient satisfaction with coronary bypass surgery, starting
with the concerns ex...
Developing standards for patient information
Tập 8 Số 7 - Trang 27-31 - 1995
Presents a review of the patient information literature used in the Taunton and
Somerset NHS Trust. Describes the changes made to this literature in an attempt
to improve the patient experience of the health care delivery. Highlights that
appropriate, timely and effective communication with patients can improve the
effectiveness of care and the efficiency with which it is delivered.
The evolution of quality in the US health care industry: an old wine in a new bottle
- 1996
Explores the evolution of the quality issue within the health care industry and
also the significance of quality in the health industry along with the
historical origins of quality management. Reviews applications of total quality
management in the health care industry along with implementation issues.
Concludes that a fundamental understanding of the process of total quality
management is an abso...