International Journal of Health Care Quality Assurance
ESCI-ISI SCOPUS (1988-2025)
0952-6862
1758-6542
Anh Quốc
Cơ quản chủ quản: Emerald Group Publishing Ltd.
Lĩnh vực:
Business, Management and Accounting (miscellaneous)Health Policy
Các bài báo tiêu biểu
National early warning score (NEWS) – evaluation in surgery
Tập 28 Số 3 - Trang 245-252 - 2015
Purpose – The purpose of this paper is to evaluate staff opinion on the impact
of the National Early Warning Score (NEWS) system on surgical wards. In 2012,
the NEWS system was introduced to Irish hospitals on a phased basis as part of a
national clinical programme in acute care. Design/methodology/approach – A
modified established questionnaire was given to surgical nursing staff, surgical
regist...
Probability modeling applied to CAD systems for mammography
Tập 17 Số 3 - Trang 125-134 - 2004
A practical model based on basic probability theory is developed to evaluate the
operational and financial performance of mammography systems. The model is
intended to be used by decision makers to evaluate overall sensitivity, overall
specificity, positive and negative predictive values, and expected cost. As an
illustration, computer aided detection (CAD) systems that support a
radiologist's dia...
The “doctor‐customer” relationship: Hippocrates in the modern marketplace
Tập 15 Số 1 - Trang 9-10 - 2002
We performed a consecutive survey of 100 people presenting to a hospital injury
clinic to ascertain their attitude to terminology currently used to describe
them in our own institution and in the international literature. The results of
this demonstrated that the subjects significantly preferred the traditional
assignation “patient” rather than terms such as client or customer. This finding
reflec...
Complaints management – in‐depth review
- 1995
Introduces the Complaints Manager program from Health‐TEC to address the
problems involved in complaints management and control in the health service.
Shows the main screens available for data input. Demonstrates the wide range of
reports which can be generated. Suggests that the Complaints Manager program
provides an efficient and low‐cost means of keeping complaints under control.
A management approach that drives actions strategically
- 2006
PurposeAchieving excellence is a current preoccupation in UK public health
organisations. This article aims to use a case study to explain how a mental
health trust delivers excellent performance using a balanced scorecard (BSC)
management approach.Design/methodolgy/approachReports a project to implement a
BSC approach in the South West Yorkshire Mental Health NHS Trust to achieve its
“excellence”...
USA. New report examines systems that rate the strength of scientific research studies and their findings
Tập 15 Số 5 - 2002
Patient, staff and physician satisfaction: a new model, instrument and their implications
- 2011
PurposeCustomer satisfaction's importance is well‐documented in the marketing
literature and is rapidly gaining wide acceptance in the healthcare industry.
The purpose of this paper is to introduce a new customer‐satisfaction measuring
method – Reichheld's ultimate question – and compare it with traditional
techniques using data gathered from four healthcare
clinics.Design/methodology/approachA ne...
The Patient’s Charter: a tool for quality improvement?
Tập 12 Số 4 - Trang 129-135 - 1999
Reports on research carried out in 1997/98 which used four different methods in
a staged process: literature review, in‐depth interviews, a postal questionnaire
and focus groups in acute and primary care. There was a surprising level of
agreement between patients, carers and NHS staff about what was wrong with the
existing charter and about what a new charter should contain. Patients knew very
lit...