Benchmarking
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Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
Benchmarking - - 2011
PurposePrevious research showed that there are some barriers which hinder the
implementation of total quality management (TQM) in organizations. But no study
has been undertaken to understand the interaction among these barriers and to
develop a hierarchy of TQM barriers model. There is an urgent need to analyze
the behavior of these barriers so that TQM may be successfully implemented. This
paper...
Benchmarking with data envelopment analysis: a return on asset perspective
Benchmarking - - 2011
PurposeSelecting appropriate variables for analytical studies is critical for
the validity of analysis. It is the same with data envelopment analysis (DEA)
studies. In this study, for benchmarking using DEA, the paper seeks to suggest a
novel framework based on return on assets (ROA), which is popular and
user‐friendly to managers, and demonstrate it by use of an
example.Design/methodology/approac...
A benchmarking methodology for metalcasting industry
Benchmarking - - 2006
PurposeTo provide the basis for the development of a specific benchmarking
methodology for the foundry industry.Design/methodology/approachThe methodology
was developed with the support of the Portuguese Foundry Association (APF). The
project was structured in two stages: developing the model for the performance
assessment (including performance indicators specially designed for the foundry
compan...
Approaches to quality management in the UK: survey evidence and implications
Benchmarking - Tập 14 Số 4 - Trang 429-454 - 2007
PurposeThis paper seeks to shift the focus to the implications of various
quality management systems, as a pervasive feature of modern organisational
life, for business excellence.Design/methodology/approachA mail‐based survey is
conducted among a total of 150 UK‐based European Foundation for Quality
Management‐affiliated organisations. This quantitative methodology sounds
appropriate, given that ...
Relative balanced measurement of trainee civil servants: a case example from Greece
Benchmarking - - 2008
PurposeThe purpose of this paper is to present the concept of relative balanced
measurement as benchmarking tool for public training centers and public
services.Design/methodology/approachBorrowing the concept of balanced scorecard
we have modified the perspectives to reflect the special circumstances of Civil
Service. Each perspective is assigned a number of key performance indicators,
which are ...
Benchmarking of North Indian urban water utilities
Benchmarking - Tập 18 Số 1 - Trang 86-106 - 2011
PurposeThe purpose of this paper is to develop a suitable benchmarking framework
that encompasses multiple criteria of sustainable water supply services for
assessing the performance of select North Indian urban water utilities and also
to arrive at potential for input reductions (or efficient input
levels).Design/methodology/approachThe study considers 35 North Indian urban
water utilities pertai...
Organizational learning and Industry 4.0: findings from a systematic literature review and research agenda
Benchmarking - Tập 27 Số 8 - Trang 2435-2457 - 2020
PurposeIndustry 4.0 has been one of the most topics of interest by researches
and practitioners in recent years. Then, researches which bring new insights
related to the subjects linked to the Industry 4.0 become relevant to support
Industry 4.0's initiatives as well as for the deployment of new research works.
Considering “organizational learning” as one of the most crucial subjects in
this new c...
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