Benchmarking
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Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approachPurpose Previous research showed that there are some barriers which hinder the implementation of total quality management (TQM) in organizations. But no study has been undertaken to understand the interaction among these barriers and to develop a hierarchy of TQM barriers model. There is an urgent need to analyze the behavio...
Benchmarking - - 2011
Approaches to quality management in the UK: survey evidence and implicationsPurpose This paper seeks to shift the focus to the implications of various quality management systems, as a pervasive feature of modern organisational life, for business excellence. Design/methodology/approach A mail‐based survey is ...
Benchmarking - Tập 14 Số 4 - Trang 429-454 - 2007
Relative balanced measurement of trainee civil servants: a case example from GreecePurpose The purpose of this paper is to present the concept of relative balanced measurement as benchmarking tool for public training centers and public services. Design/methodology/approach Borrowing the concept of balanced scorecar...
Benchmarking - - 2008
Effective benchmarking of innovation adoptionsPurpose Recent rapid pace in the introduction of innovations has made adopting new technologies, such as those used for electronic procurement, a routine practice. But successful technology adoption depends on a multitude of factors, including those related to the adopter, to the technology, to the provider and the network w...
Benchmarking - Tập 17 Số 4 - Trang 472-490 - 2010
Roadmapping the convergence of technologies for services over broadbandPurpose This paper aims to present an application of the technology roadmapping approach for exploring the implications of technologies converging for a service sector. Design/methodology/approach The paper uses the fundamental conce...
Benchmarking - Tập 18 Số 5 - Trang 668-693 - 2011
Twenty‐first century benchmarking: searching for the next generationPurpose The purpose of this descriptive research article is to investigate current benchmarking practices (2001 to 2010) so as to determine new approaches which may transcend the traditional benchmarking model developed by Watson. Design/methodology/app...
Benchmarking - Tập 19 Số 6 - Trang 760-780 - 2012
Tổng số: 105
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