Twenty‐first century benchmarking: searching for the next generation

Benchmarking - Tập 19 Số 6 - Trang 760-780 - 2012
Mai T.Pham Evans1, Daniel J.Tisak2, Douglas F.Williamson3
1Worldwide Quality Compliance, National Graduate School of Quality Management/Ethicon, Johnson and Johnson, New Brunswick, New Jersey, USA
2Validation and Commissioning, National Graduate School of Quality Management/Bala Consulting Engineers, King of Prussia, Pennsylvania, USA
3Employee Involvement Program, Philadelphia Rotorcraft, National Graduate School of Quality Management/Boeing, Philadelphia, Pennsylvania, USA

Tóm tắt

PurposeThe purpose of this descriptive research article is to investigate current benchmarking practices (2001 to 2010) so as to determine new approaches which may transcend the traditional benchmarking model developed by Watson.Design/methodology/approachPrevious generations of benchmarking have been developed and utilized in the last century. Watson's generational benchmarking model predicted that global benchmarking would encompass future benchmarking. Watson's Strategic Benchmarking: Reloaded with Six Sigma links Six Sigma strategies with strategic planning and benchmarking.FindingsMost articles and dissertations reviewed indicate usage of existing benchmarking practices. The research also uncovered complementary approaches, including the Boyd Cycle, which underscores flexibility and speed, Six Sigma tools to implement significant business change decisions, the insights of Hoshin Kanri's philosophy of management, which fosters communication such that everyone in an organization is working toward a common goal, and “rapidmarking” of business improvements.Practical implicationsThese approaches, while complementary, do not represent a “new generation” of benchmarking.Originality/valueThe value of this article comes from making the connection between the very beginnings of benchmarking techniques and the latest techniques in use today.

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Tài liệu tham khảo

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Benchmarking

Tập 19 Số 6

760-780

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