What Makes Quality Work

Emerald - Tập 4 Số 1 - Trang 43-46 - 1994
GeorgeBinney1, KateCharlton1
1Consultant with Ashridge Consulting Group and can be contacted on +44 442 841184.

Tóm tắt

A study of six companies, chosen because of their success in implementing quality, was carried out in order to continue the theme of the quality movement: learning from others. Considers the processes each company went through, looking at the difficulties encountered and the subsequent solutions. Identifies four key factors which contribute to success: forthright, listening leadership; provoking, but not imposing change; integrating quality into the business and learning by doing. Concludes with key points for success in quality.

Từ khóa


Tài liệu tham khảo

1. Making Quality Work – Lessons from Europe’s Leading Companies, The Economist Intelligence Unit, London.

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Emerald

Tập 4 Số 1

43-46

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