Triaging and referring in adjacent general and emergency departments (the TRIAGE-trial): A process evaluation of medical staff experiences in a nurse-led triage system

International Emergency Nursing - Tập 63 - Trang 101191 - 2022
Jasmine Meysman1, Stefan Morreel2, Eva Lefevere1, Veronique Verhoeven2, Diana De Graeve1, Koenraad G. Monsieurs2,3, Hilde Philips2
1Faculty of Business and Economics, University of Antwerp, Prinsstraat 13, 2000 Antwerp, Belgium
2Faculty of Medicine and Health Sciences, University of Antwerp, Universiteitsplein 1, 2610 Wilrijk, Belgium
3Department of emergency medicine, Antwerp University Hospital, University of Antwerp, Belgium

Tài liệu tham khảo

Berchet C, Nader C. The Organisation of out-of-hours primary care in OECD countries. OECD Health Working Papers, OECD. 89. 2016. Grol, 2006, After-hours care in the United Kingdom, Denmark, and the Netherlands: new models, Health Aff (Millwood), 25, 1733, 10.1377/hlthaff.25.6.1733 Smits, 2014, GPs' experiences with out-of-hours GP cooperatives: a survey study from the Netherlands, Eur J Gen Pract, 20, 196, 10.3109/13814788.2013.839652 Philips, 2010, Experience: the most critical factor in choosing after-hours medical care, BMJ Quality Safety, 19, e3, 10.1136/qshc.2007.024299 Henninger, 2019, Deciding whether to consult the GP or an emergency department: a qualitative study of patient reasoning in Switzerland, Eur J General Pract, 1 OECD and European Observatory on Health Systems Policies (2019). Belgium: Country Health Profile 2019. Unwin, 2016, Why are we waiting? Patients' perspectives for accessing emergency department services with non-urgent complaints, Int Emerg Nurs, 29, 3, 10.1016/j.ienj.2016.09.003 Lowthian, 2011, Systematic review of trends in emergency department attendances: an Australian perspective, Emerg Med J, 28, 373, 10.1136/emj.2010.099226 Parkinson, 2021, Clarifying the concept of avoidable emergency department attendance, J Health Serv Res Policy, 26, 68, 10.1177/1355819620921894 Peterson, 2019, Trends and characterization of academic emergency department patient visits: a five-year review, Acad Emerg Med, 26, 410, 10.1111/acem.13550 Philips, 2010, Out of hours care: a profile analysis of patients attending the emergency department and the general practitioner on call, BMC Family Pract, 11, 88, 10.1186/1471-2296-11-88 Carret, 2007, Demand for emergency health service: factors associated with inappropriate use, BMC Health Serv Res, 7, 131, 10.1186/1472-6963-7-131 Derlet, 1999, How do prudent laypeople define an emergency medical condition, J Emerg Med, 17, 413, 10.1016/S0736-4679(99)00014-1 Durand, 2011, ED patients: how nonurgent are they? Systematic review of the emergency medicine literature, Am J Emerg Med, 29, 333, 10.1016/j.ajem.2010.01.003 Kraaijvanger, 2016, Self-referrals in a Dutch Emergency Department: how appropriate are they?, Eur J Emerg Med, 23, 194, 10.1097/MEJ.0000000000000216 Coleman, 2001, Will alternative immediate care services reduce demands for non-urgent treatment at accident and emergency?, Emerg Med J, 18, 482, 10.1136/emj.18.6.482 Cooper, 2020, Is streaming patients in emergency departments to primary care services effective and safe?, BMJ, 368 Dale, 1995, Primary care in the accident and emergency department: I. Prospective identification of patients, BMJ, 311, 423, 10.1136/bmj.311.7002.423 Thompson, 2013, Suitability of emergency department attenders to be assessed in primary care: survey of general practitioner agreement in a random sample of triage records analysed in a service evaluation project, BMJ Open, 3, e003612, 10.1136/bmjopen-2013-003612 Ward, 1996, Primary care in London: an evaluation of general practitioners working in an inner city accident and emergency department, Emerg Med J, 13, 11, 10.1136/emj.13.1.11 Morreel, 2021, Triaging and referring in adjacent general and emergency departments (the TRIAGE trial): a cluster randomised controlled trial, PLoS One, 16, e0258561, 10.1371/journal.pone.0258561 Boon, 2007, Evaluating complex healthcare systems: a critique of four approaches, Evid-Based Complement Alternative Med, 4, 279, 10.1093/ecam/nel079 Craig, 2008, Developing and evaluating complex interventions: the new Medical Research Council guidance, BMJ, a1655 Oakley, 2006, Process evaluation in randomised controlled trials of complex interventions, BMJ, 332, 413, 10.1136/bmj.332.7538.413 Grant, 2013, Process evaluations for cluster-randomised trials of complex interventions: a proposed framework for design and reporting, Trials, 14, 15, 10.1186/1745-6215-14-15 Homburg, 2022, Non-compliance with a nurse's advice to visit the primary care provider: an exploratory secondary analysis of the TRIAGE-trial, BMC Health Serv Res, 22, 463, 10.1186/s12913-022-07904-8 Cameron, 2009 Zennouche, 2014, Factors influencing innovation at individual, group and organisational levels: a content analysis, Int J Inf Syst Change Manage, 7, 23 Pope, 2000, Analysing qualitative data, Qualitative Res Health Care, 320 Birks M, Mills J. Grounded theory. a practical guide, Sage. 2015. Charmaz K. Constructing grounded theory. A practical guide through qualitative analysis, Sage Publications. 2006. Glaser, 1967 Etikan, 2016, Comparison of convenience sampling and purposive sampling, Am J Theor Appl Stat, 5, 10.11648/j.ajtas.20160501.11 Keats, 2000 Guru, 2000, The Patient vs. Caregiver perception of acute pain in the emergency department, J Emerg Med, 18, 6, 10.1016/S0736-4679(99)00153-5 Rotter, 1966, Generalized expectancies for internal versus external control of reinforcement, Psychol Monogr, 80, 1, 10.1037/h0092976 Kormanik, 2009, Internal versus external control of reinforcement: a review of the locus of control construct, Hum Resour Dev Rev, 8, 463, 10.1177/1534484309342080 McCarthy, 2006, Postfeedback development perceptions: applying the theory of planned behavior, Hum Resour Dev Quarte, 17, 245, 10.1002/hrdq.1173 2005 Cone, 2002, Characteristics, insights, decision making, and preparation of ED triage nurses, J Emerg Nurs, 28, 401, 10.1067/men.2002.127513 Wolf, 2018, Triaging the emergency department, not the patient: united states emergency nurses' experience of the triage process, J Emerg Nurs, 44, 258, 10.1016/j.jen.2017.06.010 Philips, 2019, Information campaigns and trained triagists may support patients in making an appropriate choice between GP and emergency department, Eur J Gen Pract, 25, 243, 10.1080/13814788.2019.1675630 Doran, 2013, An intervention connecting low-acuity emergency department patients with primary care: effect on future primary care linkage, Ann Emerg Med, 61, 312 e317, 10.1016/j.annemergmed.2012.10.021 Forsman, 2012, Nurses working with Manchester triage – The impact of experience on patient security, Austral Emerg Nurs J, 15, 100, 10.1016/j.aenj.2012.02.001 Patel, 2008, Calibrating urgency: triage decision-making in a pediatric emergency department, Adv Health Sci Educ Theory Pract, 13, 503, 10.1007/s10459-007-9062-6 Veen Mv, Steyerberg EW, Ruige M, Meurs AHJv, Roukema J, Lei Jvd, Moll HA. Manchester triage system in paediatric emergency care: prospective observational study. BMJ 2008; 337: a1501. van Ierland, 2013, Alarming signs in the Manchester triage system: a tool to identify febrile children at risk of hospitalization, J Pediatr, 162, 862, 10.1016/j.jpeds.2012.09.044