Opportunity-driven IT service management
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Từ khóa
Tài liệu tham khảo
Evans, B. (2007) ‘The inexorable rise of the new CIO’, Information Week, 19 November 2007.
Soat, J. (2007) ‘IBM's CIO: A conversation with Mark Hennessy’, Information Week, 19 December 2007.
ITIL. (2007) ‘Information technology infrastructure library books’, Office of Government Commerce, May 2007.