Development of a workforce management system for a customer hotline service

Computers & Operations Research - Tập 27 - Trang 987-1004 - 2000
C.K.Y. Lin1, K.F. Lai2, S.L. Hung3
1Department of Management Sciences, City University of Hong Kong, 83 Tat Chee Ave., Kowloon Tong, Hong Kong
2Global System Company, Pan Asia Centre, 137 Wai Yip Street, Kwun Tong, Hong Kong
3Department of Computer Science, City University of Hong Kong, Kowloon Tong, Hong Kong

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