Phân tích các quy trình kinh doanh liên tổ chức

Springer Science and Business Media LLC - Tập 14 - Trang 577-612 - 2015
Robert Engel1, Worarat Krathu1, Marco Zapletal1, Christian Pichler1, R. P. Jagadeesh Chandra Bose1, Wil van der Aalst1, Hannes Werthner1, Christian Huemer1
1Vienna University of Technology, Vienna, Austria

Tóm tắt

Các công ty ngày càng gắn liền với môi trường B2B, nơi họ phải hợp tác để đạt được mục tiêu của mình. Những sự hợp tác này dẫn đến các quy trình kinh doanh liên tổ chức, thường được hỗ trợ thông qua việc trao đổi các thông điệp trao đổi dữ liệu điện tử (EDI) (ví dụ: đơn đặt hàng điện tử, hóa đơn, v.v.). Mặc dù sự xuất hiện của XML, các phương pháp truyền thống đối với EDI, chẳng hạn như EDIFACT và ANSI X.12, vẫn đóng vai trò trội hơn hẳn. Tuy nhiên, các tiêu chuẩn EDI truyền thống này thiếu một khái niệm về quy trình. Nói cách khác, các tài liệu kinh doanh được trao đổi thường không được nhúng trong bối cảnh của các tài liệu kinh doanh khác được trao đổi. Điều này có hai khiếm khuyết: (1) sự không khả thi trong việc áp dụng các phương pháp quản lý quy trình kinh doanh (BPM) đã được chứng minh, bao gồm các kỹ thuật khai thác quy trình, trong các bối cảnh như vậy; và (2) sự không có sẵn của các phương pháp hệ thống để phát triển trí tuệ kinh doanh (BI) bằng cách sử dụng thông tin từ các thông điệp EDI đã được trao đổi. Trong bài viết này, chúng tôi trình bày Khung EDImine để tạo điều kiện cho (1) việc áp dụng các kỹ thuật khai thác quy trình trong lĩnh vực các quy trình kinh doanh liên tổ chức hỗ trợ EDI, và (2) hỗ trợ đánh giá hiệu suất liên tổ chức bằng cách sử dụng thông tin kinh doanh từ các thông điệp EDI, nhật ký sự kiện và mô hình quy trình. Như một công nghệ hỗ trợ, chúng tôi trình bày một phương pháp cho việc xử lý ngữ nghĩa trước các thông điệp EDIFACT để khai thác nguồn thông tin phong phú tiềm tàng này bằng cách áp dụng các kỹ thuật BPM và BI tiên tiến. Chúng tôi chứng minh tính khả thi của phương pháp của chúng tôi thông qua một nghiên cứu trường hợp dựa trên dữ liệu EDI thực tế của một công ty sản xuất hàng tiêu dùng Đức.

Từ khóa

#quy trình kinh doanh liên tổ chức #EDI #EDIFACT #quản lý quy trình kinh doanh #trí tuệ kinh doanh #khai thác quy trình

Tài liệu tham khảo

Barros A, Dumas M, Oaks P (2006) Standards for web service choreography and orchestration: status and perspectives. In: Bussler CJ, Haller A (eds) Business process management workshops, LNCS, vol 3812. Springer, Berlin, pp 61–74 Berge J (1994) The EDIFACT standards. Blackwell Publishers, Inc, Oxford Brewer PC, Speh TW (2000) Using the balanced scorecard to measure supply chain performance. J Bus 21(1):75–93 Casey M (2008) Partnership—success factors of interorganizational relationships. J Nurs Manag 16(1):72–83. doi:10.1111/j.1365-2934.2007.00771.x Cheng J (2011) Inter-organizational relationships and information sharing in supply chains. Int J Inf Manag 31(4):374–384 Chia A, Goh M, Hum SH (2009) Performance measurement in supply chain entities: balanced scorecard perspective. Benchmarking Int J 16:605–620 de Leoni M, van der Aalst W (2013) Data-aware process mining: discovering decisions in processes using alignments. In: Proceedings of the 28th annual ACM symposium on applied computing. ACM, pp 1454–1461 Ding Y, Fensel D, Klein MCA, Omelayenko B, Schulten E (2004) The role of ontologies in eCommerce. In: Handbook on ontologies, pp 593–616. Springer, Berlin Duffy R, Fearne A, Hornibrook S, Hutchinson K, Reid A (2013) Engaging suppliers in CRM: the role of justice in buyer–supplier relationships. Int J Inf Manag 33(1):20–27 Dustdar S, Gombotz R (2006) Discovering web service workflows using web services interaction mining. Int J Bus Process Integr Manag 1(4):256–266 Eckerson WW (2006) Performance dashboards. Wiley, New York Engel R, van der Aalst W, Zapletal M, Pichler C, Werthner H (2012a) Mining Inter-organizational business process models from EDI messages: a case study from the automotive sector. In: 24th international conference on advanced information systems engineering (CAiSE 2012), LNCS 7328, pp 222-237. Springer, Berlin Engel R, Krathu W, Pichler C, Zapletal M, Werthner H (2013a) Towards EDI-based business activity monitoring. In: Workshop on methodologies for robustness injection into business processes (MRI-BP’13) at the 17th IEEE international EDOC conference (EDOC 2013), September 9–13, Vancouver, Canada. IEEE Engel R, Krathu W, Zapletal M, Pichler C, van der Aalst W, Werthner H (2011) Process mining for electronic data interchange. In: 12th international conference on E-commerce and web technologies (EC-Web 2011), LNBIP, vol 85. Springer, Berlin, pp 77–88 Engel R, Pichler C, Zapletal M, Krathu W, Werthner H (2012) From encoded EDIFACT messages to business concepts using semantic annotations. In: 14th IEEE international conference on commerce and enterprise computing (CEC’12), pp 17–25. IEEE Engel R, Prabhakara JR (2014) A case study on analyzing inter-organizational business processes from EDI messages using physical activity mining. In: 47th Hawaii international conference on system sciences (HICSS 2014). IEEE Engel R, Prabhakara JR, Pichler C, Zapletal M, Huemer C, Werthner H (2013b) Inter-organizational business processes: on redundancies in document exchanges. In: Effective, agile and trusted eServices co-creation, no 19 in TUCS lecture notes, pp 51–66. Turku Centre for Computer Science Engel R, Prabhakara JR, Pichler C, Zapletal M, Werthner H (2013c) EDIminer: a toolset for process mining from EDI messages. In: CAiSE’13 forum at the 25th international conference on advanced information systems engineering (CAiSE’13). CEUR-WS.org, vol 998, pp 146–153 Fensel D (2000) The role of ontologies in information interchange. In: Proceedings of the 2nd international scientific and practical conference on programming (UkrPROG 2000). Kiev, Ukraine Fensel D (2004) Triple-space computing: semantic web services based on persistent publication of information. In: Proceedings of the IFIP international conference on intelligence in communication systems (INTELLCOMM), Bangkok, Thailand, 23–26 November 2004, LNCS 3283. Springer, pp 43–53 Foxvog D, Bussler C (2005) Ontologizing EDI: first steps and initial experience. In: Data engineering issues in E-commerce, 2005. Proceedings. International workshop on, pp 49–58. doi:10.1109/DEEC.2005.13 Foxvog D, Bussler C (2006) Ontologizing EDI semantics. In: Roddick JF, Richard Benjamins V, Si-said Cherfi S, Chiang R, Claramunt C, Elmasri RA, Grandi F, Han H, Hepp M, Lytras MD, Mišić VB, Poels G, Song I-Y, Trujillo J, Vangenot C (eds) Advances in conceptual modeling—theory and practice, LNCS, vol 4231. Springer, Berlin, pp 301–311 Grigori D, Casati F, Castellanos M, Shan M, Dayal U, Sayal M (2004) Business process intelligence. Comput Ind 53(3):321–343 Hevner AR, March ST, Park J, Ram S (2004) Design science in information systems research. Manag Inf Syst Q 28(1):75–106 Hill N, Ferguson D (1989) Electronic data interchange: a definition and perspective. EDI Forum J Electron Data Interchange 1:5–12 Hornix PTG (2007) Performance analysis of business processes through process mining. Master’s thesis, Technische Universiteit Eindhoven, Department of Mathematics and Computer Science Janssens G (2011) Electronic data interchange: from its birth to its new role in logistics information systems. Int J Inf Technol Secur 3:45–56 Johnston D, McCutcheon D, Stuart F, Kerwood H (2004) Effects of supplier trust on performance of cooperative supplier relationships. J Oper Manag 22(1):23–38 Kaplan R, Norton D (2004) Focusing your organization on strategy-with the balanced scorecard. Harvard Business School Publishing, Watertown Kaplan RS, Norton DP (1992) The balanced scorecard - measures that drive performance. Harvard Bus Rev 70(1):71–79 Kleijnen J, Smits M (2003) Performance metrics in supply chain management. J Oper Res Soc 54(5):507–514 Krathu W, Engel R, Pichler C, Zapletal M, Werthner H (2014) Identifying inter-organizational key performance indicators from EDIFACT messages. In: Proceedings of the 2014 IEEE 16th conference on business informatics (CBI), vol 1, IEEE, pp 17–24 Krathu W, Pichler C, Engel R, Zapletal M, Werthner H (2012) Semantic interpretation of UN/EDIFACT messages for evaluating inter-organizational relationships. In: International conference on advances in information technology (IAIT 2012), CCIS, vol 344. Springer, Berlin, pp 81–93 Krathu W, Pichler C, Engel R, Zapletal M, Werthner H, Huemer C (2014a) A framework for inter-organizational performance analysis from EDI messages. In: Proceedings of the 16th IEEE conference on business informatics (CBI 2014). IEEE Krathu W, Pichler C, Xiao G, Werthner H, Neidhardt J, Zapletal M, Huemer C (2014b) Review of success factors in inter-organizational relationships: a cause and effect model. Inf Syst E-Bus Manag Krathu W, Pichler C, Zapletal M, Werthner H (2012b) Semantic inter-organizational performance analysis using the balanced scorecard methodology. In: 35th Jubilee international convention on information and communication technology, electronics and microelectronics (MIPRO 2012). IEEE Krause D, Handfield R, Tyler B (2007) The relationships between supplier development, commitment, social capital accumulation and performance improvement. J Oper Manag 25(2):528–545 Lehmann F (1996) Machine-negotiated, ontology-based EDI (electronic data interchange). In: Proceedings of the workshop at NIST on electronic commerce, current research issues and applications, pp 27–45. Springer, Berlin Li S, Lin B (2006) Accessing information sharing and information quality in supply chain management. Decis Support Syst 42(3):1641–1656 Liegl P, Zapletal M, Pichler C, Strommer M (2010) State-of-the-art in business document standards. In: 8th IEEE international conference on industrial informatics (INDIN 2010). IEEE, pp 234–241 Nezhad HRM, Saint-paul R, Benatallah B, Casati F (2008) Deriving protocol models from imperfect service conversation logs. IEEE Trans Knowl Data Eng 20(12):1683–1698 Nezhad HRM, Saint-paul R, Casati F, Benatallah B (2011) Event correlation for process discovery from web service interaction logs. VLDB J 20(3):417–444 Omelayenko B (2001) Ontology integration tasks in business-to-business E-commerce. In: Engineering of intelligent systems, LNCS 2070. Springer, Berlin, pp 119–124 Pauw WD, Lei M, Pring E, Villard L, Arnold M, Morar J (2005) Web services navigator: visualizing the execution of web services. IBM Syst J 44(4):821–845 Peltz C (2003) Web services orchestration and choreography. Computer 36:46–52. doi:10.1109/MC.2003.1236471 Pham TT (2003) Mining of EDI data for performance measurement of a supply chain (unpublished). DICentral Corporation Pham TT (2004) Quantitative approach to using e-commerce data to monitor and control the performance of a supply chain. In: e-Technology, e-Commerce and e-Service, 2004. EEE’04. 2004 IEEE international conference on. IEEE, pp 157–162 Provan K, Sydow J (2008) Evaluating inter-organizational relationships. The Oxford handbook of inter-organizational relations, pp 691–718 Saunders C, Wu Y, Li Y, Weisfeld S (2004) Interorganizational trust in B2B relationships. In: 6th international conference on electronic commerce (ICEC 2004). ACM, pp 272–279 Seppänen R, Blomqvist K, Sundqvist S (2007) Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003. Ind Market Manag 36(2):249–265 Song M, van der Aalst W (2007) Supporting process mining by showing events at a glance. In: 17th annual workshop on information technologies and systems (WITS 2007), pp 139–145 Storerl C, Quaddus M (2003) Preliminary evaluation of inter-organizational information systems and relationships. In: PACIS 2003 proceedings Verbeek H, Buijs J, van Dongen B, van der Aalst W (2011) XES, XESame, and ProM 6. In: Information systems evolution, LNBIP, vol 72. Springer, pp 60–75 Vollmer K, Gilpin M, Stone J (2007) B2B integration trends: message formats. Forrester Res 6 van der Aalst W (2011a) Intra-and inter-organizational process mining: discovering processes within and between organizations. In: Johannesson P, Krogstie J, Opdahl AL (eds) The practice of enterprise modeling. Springer, Berlin, pp 1–11 van der Aalst W (2011b) Process mining: discovery, conformance and enhancement of business processes. Springer, Berlin van der Aalst W, Adriansyah A, van Dongen B (2012) Replaying history on process models for conformance checking and performance analysis. Wiley Int Rev Data Min Knowl Disc 2(2):182–192 van der Aalst W, Dumas M, Ouyang C, Rozinat A, Verbeek E (2008) Conformance checking of service behavior. ACM Trans Internet Technol 8(3):29–59 van der Aalst W, Reijers HA, Weijters AM, van Dongen B, Alves de Medeiros A, Song M, Verbeek H (2007) Business process mining: an industrial application. Inf Syst 32:713–732 van der Aalst W, Ter Hofstede AHM, Weske M (2003) Business process management: a survey. In: Business process management (BPM 2003), Lecture notes in computer science, vol 2678. Springer, Berlin, pp 1–12 van der Aalst W, Verbeek H (2008) Process mining in web services: the WebSphere case. IEEE Bull Tech Comm Data Eng 31(3):45–48 van der Aalst W, Weijters A, Maruster L (2004) Workflow mining: discovering process models from event logs. IEEE Trans Knowl Data Eng 16(9):1128–1142 van der Aalst W et al (2012) Process mining manifesto. In: Daniel F, Barkaoui K, Dustdar S (eds) Business process management workshops. Springer, Berlin, pp 169–194 van der Werf JME, van Dongen BF, Hurkens CA, Serebrenik A (2008) Process discovery using integer linear programming. In: van Hee KM, Valk R (eds) Applications and theory of Petri nets. Springer, Berlin, pp 368–387 W3C (2009) OWL 2 web ontology language document overview. http://www.w3.org/TR/owl2-overview/ (last visited May 7, 2012) Weijters A, van der Aalst W, De Medeiros AA (2006) Process mining with the heuristics miner-algorithm. Technische Universiteit Eindhoven, Tech. Rep. WP 166 Wetzstein B, Ma Z, Leymann F (2008) Towards measuring key performance indicators of semantic business processes. In: Abramowicz W, Fensel D (eds) Business information systems, LNBIP, vol 7. Springer, Berlin, pp 227–238 Zaheer A, Harris J (2006) Interorganizational trust (March 10, 2005). In: Shenkar O, Reuer JJ (eds) Handbook of strategic alliances, chap 10. Sage Publications, pp 169–197