A conceptual model for quality integrated management in small and medium size enterprises

International Journal of Quality and Reliability Management - Tập 16 Số 7 - Trang 699-713 - 1999
StuartHusband1, PurnenduMandal1
1Deakin University, Geelong, Australia

Tóm tắt

In the literature, numerous quality models or approaches are suggested for small and medium size enterprises (SMEs), but there is little or no evidence to support the success or otherwise of these models as they apply to SMEs. The validity of quality methods in SMEs is central to growing debate amongst SME owners/operators/managers, quality professionals, SME customers and SME stakeholders. This paper uses this debate and the lack of conclusive evidence on the application of quality methods in SMEs to provide a conceptual model. A number of dimensions (core, structural, fundamental, sustainability, integrative and external dimensions) of SMEs are integrated to form the conceptual model. Through this model, the validity of quality methods can be tested and meaningful interpretations of the application of quality methods can be used by all interest groups – such as SME owners/ operators/managers, quality professionals and other SME stakeholders.

Từ khóa


Tài liệu tham khảo

Advanced Engineering Centre for Manufacturing (1995), ISO 9000 Survey Report. Quality Certification, Special Report, Vol. 2 No. 2, pp. 1‐8.

Australian Bureau of Statistics (1995), Small Business in Australia. Cat. No. 1321.0, Australian Government Publishing Service, Canberra.

Australian Manufacturing Worker’s Union (1997), A Stocktake of Australian Private Sector Management: Preliminary Results from a Study Prepared by the Australian Manufacturing Worker’s Union with the Assistance of the Australian Bureau of Statistics, Australian Manufacturing Worker’s Union, December.

Australian Quality Council (1998), Australian Quality Awards for Business Excellence Framework: A Framework for Business Improvement and Long‐term Success, Australian Quality Council.

Bell, M. (1994), “ISO 9000 – a steamshovel to crack a walnut?”, Quality Australia, Vol.11 No. 4, pp. 28‐31.

Brown, A. and van der Weile, T. (1995), “ISO 9000: are the benefits realised?”, Quality Australia, Vol. 12 No. 2,pp. 30‐4.

Department of Industry, Science and Technology (1995a), Linking Industry Globally: Report of the Committee of Inquiry into Australia’s Standards and Conformance Infrastructure, Australian Government Publishing Service, Canberra.

Department of Industry, Science and Technology (1995b), “Small business in Australia: resilient, vibrant and optimistic”, Benchmark, Issue 11, May, pp. 10‐11.

Department of Industry, Science and Tourism (1997), A Portrait of Australian Business: Results of the 1995 Business Longitudinal Survey – Small Business Research Program, Joint Productivity Commission and Department of Science and Technology Publication, Canberra.

English, J.W. (1992), How to Organise and Operate a Small Business in Australia, 5th ed., Allen and Unwin.

Ghobadian, A. and Gallear, D.N. (1996), “Total quality management in SMEs”, Omega: International Journal of Management Science, Vol. 24 No. 1, pp. 83‐106.

Gome, A. (1996), “Total quality madness”, Business Review Weekly, Vol. 18 No. 38, pp. 38‐44.

Husband, S.G. (1997), Innovation in Advanced Professional Practice: Doctor of Technology (Report No 2), Faculty of Science and Technology, Deakin University, Geelong, Australia.

Husband, S.G. (1998), “Quality: a profession in question’’, The Quality Magazine, Vol 7 No3, pp. 19‐23.

International Organisation for Standardisation (1996, ISO 9000 for Small Business: What to do ‐ Advice from ISO/TC 176, ISO Central Secretariat.

Manchester Business School (1996), ‘ISO 9000 – does it work?”, ISO 9000 News, Vol. 6, pp. 4‐11.

Mandal, P., Howell, A. and Sohal, A.S. (1998), “The Interactions between the technical, human and quality systems”, Total Quality Management, Vol. 9 No. 1, pp. 79‐100.

Mandal, P., Shah, K., Love, P.E.D. and Li, H. (1998), “The diffusion of quality in Australian manufacturing”, International Journal of Quality Science (accepted).

Office of Small Business (1998), Under the Microscope: Micro business in Australia – Report of the Micro‐business Consultative Group, Office of Small Business, Canberra.

Quality Assurance Services (1996), “Roadshow”, seminar handout, August.

Ramsey, J. (1998), “The value of ISO 9000 certification to a small business”, Conference Proceedings: Second International and Fifth National Research Conference on Quality Management, February, pp. 145‐56.

Rooney, M. (1991), “ISO and the small company: a sledgehammer to crack a nut”, Quality Australia, Vol. 8 No. 3, p. 20.

Saunders, I.W. and Preston, A.P. (1994), “A model and research agenda for total quality management”, The TQM Magazine, Vol. 5No. 4, pp. 185‐202.

Standards Australia (1997), AS4500:1997 – Phased Implementation of AS/NZS ISO 9001:1994 or AS/NZS ISO 9002:1994, Standards Australia.

Suncorp (1994), Handbook for Small Business, 2nd ed., Queensland Small Business Corporation.

Telarc (1997), “The Q‐base code: an interim step to ISO 9000 for SMEs?”, ISO 9000 News, Vol. 6 No. 5, pp. 32‐4.

Terziovski, M., Samson, D. and Dow, D. (1997), “The business value of quality management systems certification: evidence from Australia and New Zealand”, Journal of Operations Management, Vol. 15 No. 1, pp. 1‐18.

Van der Weile, T. and Brown, A. (1998), “Venturing down the TQM path for SME’s”, International Small Business Journal, Vol. 16 No. 2, pp. 50‐68.

Wider Quality Movement (1997), Quality, Productivity and Competitiveness: The Role of Quality in Australia’s Social and Economic Development, Standards Australia Publishing.

Thông tin
Thông tin xuất bản

International Journal of Quality and Reliability Management

Tập 16 Số 7

699-713

Thông tin tác giả