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Strategic partnerships and the internationalisation process of software SMEs
Springer Science and Business Media LLC - Tập 3 - Trang 259-273 - 2009
This research investigates the nature of strategic partnering activities of software SMEs (small-to-medium-sized enterprises), their motivations to engage in strategic partnerships as part of the internationalisation process, the key benefits achieved and the main challenges encountered. It explores managers’ perceptions of partnership activities through a qualitative research methodology focussin...... hiện toàn bộ
Mindful co-creation of transformative service for better well-being
Springer Science and Business Media LLC - Tập 14 - Trang 413-437 - 2020
Certain transformative services require customers to undertake and sustain difficult activities for a long time. Such requirement may cause customers to under-participate or even abandon the service, resulting in the service co-destruction. To understand how customers may overcome such challenge, this research explores the role of customer mindfulness in fostering co-creation effort and customer w...... hiện toàn bộ
Vai trò của sắc tộc trong những trải nghiệm dịch vụ hóa hàn nội địa Dịch bởi AI
Springer Science and Business Media LLC - Tập 10 - Trang 263-282 - 2015
Nghiên cứu hiện tại điều tra cách thức mà sắc tộc ảnh hưởng đến sự (không) hài lòng của người tiêu dùng liên quan đến các cuộc gặp gỡ dịch vụ trong các thị trường dịch vụ nội địa đa văn hóa. Nghiên cứu phỏng vấn 306 người tham gia người Hoa và người Malay ở Malaysia bằng kỹ thuật sự kiện quan trọng. Các đáp viên cung cấp 612 sự kiện quan trọng để phân tích nội dung. Dựa trên phân tích nội dung và ...... hiện toàn bộ
#sắc tộc #hài lòng người tiêu dùng #dịch vụ đa văn hóa #thị trường dịch vụ nội địa
Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness
Springer Science and Business Media LLC - Tập 13 - Trang 269-287 - 2018
Virtual health communities have become popular social environments where patients and carers are able to receive advice and support from other members of the community. However, not much is known of factors that influence willingness to share personal health information. Using the resource exchange theory and the affect theory of social exchange, this paper examines the role of social capital, gra...... hiện toàn bộ
Disability users’ evaluation of the web accessibility of SNS
Springer Science and Business Media LLC - Tập 8 - Trang 517-540 - 2013
Social network service (SNS) is an effective communication tool for the community of disabled people. However, there is a general paucity of research on web accessibility of SNSs. This study investigates web accessibility of four SNSs that are most popular among disabled people: Facebook, Twitter, Me2day, and Yozm. Eight disabled individuals were selected according to the type of disability: two w...... hiện toàn bộ
Knowledge intensive business services and their impact on innovation in China
Springer Science and Business Media LLC - Tập 8 - Trang 479-498 - 2013
This study investigates the impact of knowledge intensive business services (KIBS) on innovation in China. First, we review the development of KIBS in China by analyzing the agglomeration, utilization, and quality of KIBS. Second, regression techniques are employed to investigate the impact of KIBS on innovation in the Chinese economy. We found that KIBS are becoming a major force in promoting inn...... hiện toàn bộ
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective
Springer Science and Business Media LLC - - 2023
Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types
Springer Science and Business Media LLC - - 2019
Predicting direct marketing response in banking: comparison of class imbalance methods
Springer Science and Business Media LLC - Tập 11 Số 4 - Trang 831-849 - 2017
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Springer Science and Business Media LLC - - 2024
This study examines how construal levels affect the acceptability of dysfunctional customer behavior following service failure in restaurants. Across three experimental studies with online panel respondents (n = 555), we found that consumers feeling psychologically close to service providers are less likely to deem deviant actions acceptable. This stems from the trust they place in socially close ...... hiện toàn bộ
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