Springer Science and Business Media LLC

Công bố khoa học tiêu biểu

* Dữ liệu chỉ mang tính chất tham khảo

Sắp xếp:  
Value logics for service innovation: practice-driven implications for service-dominant logic
Springer Science and Business Media LLC - Tập 12 - Trang 457-481 - 2018
Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi, Vinit Parida
Service-dominant logic (SDL) provides a conceptual understanding of and widens the view on value creation in service innovation for product-centric companies. However, empirical research linking SDL and service innovation is still limited albeit expanding. This study provides insights beyond existing discussions on product and service dimensions using the theoretical lens of the value logic perspe... hiện toàn bộ
Criteria used in the selection of franchisees: an application in the service industry
Springer Science and Business Media LLC - Tập 5 - Trang 47-67 - 2011
José M. Ramírez-Hurtado, Flor M. Guerrero-Casas, Francisco J. Rondán-Cataluña
The service industry is one of the greatest driving forces behind the growth of franchising in many countries. The aims of this study are to identify the characteristics of the franchisee profile preferred by franchisors in the service industry and to show how the simulation of franchisees with conjoint analysis constitutes a powerful tool for the correct selection of franchisees by franchisors. C... hiện toàn bộ
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment
Springer Science and Business Media LLC - Tập 15 - Trang 309-334 - 2021
Grisna Anggadwita, Veland Ramadani, Anggraeni Permatasari, Dini Turipanam Alamanda
This paper analyzes the influence of the socio-cultural environment, social perceptions, and entrepreneurial orientation on women’s entrepreneurial intentions. Structural equation modeling technique is used as an analytical technique involving 400 women entrepreneurs in microsmall and medium-sized enterprises (MSMEs) in Indonesia. The results showed that the socio-cultural environment and social p... hiện toàn bộ
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Springer Science and Business Media LLC - - 2024
Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel
This study examines how construal levels affect the acceptability of dysfunctional customer behavior following service failure in restaurants. Across three experimental studies with online panel respondents (n = 555), we found that consumers feeling psychologically close to service providers are less likely to deem deviant actions acceptable. This stems from the trust they place in socially close ... hiện toàn bộ
Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?
Springer Science and Business Media LLC - Tập 11 - Trang 851-870 - 2016
Oznur Ozkan Tektas
Based on the notion that the types of customer commitment to a service provider may have diverse reasons and effects on the customer’s perceptions, attitudes, and behaviors, this study aims to investigate the different buffering effects of calculative and affective commitments on the perceived justice and post-recovery satisfaction (PRS) relationship. Multiple and hierarchical regression analyses ... hiện toàn bộ
Why do individuals word-of-mouth destinations they never visited?
Springer Science and Business Media LLC - Tập 15 - Trang 131-149 - 2021
Wee-Kheng Tan, Ching-Hsiang Lin
This study investigates the insufficiently researched issue of individuals who have not visited a destination recommending it to others via traditional word-of-mouth (tWOM) and electronic WOM on social networking sites (sWOM). Leisure constraints (lack of interest, time, companion, and money) are analyzed as possible predictors of WOM recommendations. Partial least squares analysis on data from 35... hiện toàn bộ
From retail innovation and image to loyalty: moderating effects of product type
Springer Science and Business Media LLC - Tập 13 - Trang 199-224 - 2018
Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, David Servera-Francés, Irene Gil-Saura
This study aims to analyse value–satisfaction–loyalty relationships in retailing by examining the contribution of image and innovation and understanding value as a multidimensional construct. Furthermore, to identify possible differences in these relationships the moderating effect of the type of product marketed in the store is examined. On a sample of 820 customers from four types of stores, SEM... hiện toàn bộ
Erratum to: A comparative study of quality awards: evolving criteria and research
Springer Science and Business Media LLC - Tập 7 Số 3 - Trang 497-497 - 2013
Lee, DonHee, Lee, Dong Hyun
How monetization mechanisms in mobile games influence consumers’ identity extensions
Springer Science and Business Media LLC - - 2022
Miikka J. Lehtonen, J. Tuomas Harviainen, Annakaisa Kultima
Digital distribution and new business models have transformed mobile games from products to services. This servitization turn has enabled consumers to extend their identity in mobile games through prolonged engagement. Drawing on a qualitative study of 17 consumers and 16 producers of mobile games, we elucidate how servitization can have certain negative implications for consumers’ identities. Our... hiện toàn bộ
Data mining in business services
Springer Science and Business Media LLC - - 2007
David L. Olson
Tổng số: 374   
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 10