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Cơ quản chủ quản: Springer Verlag , Springer Heidelberg
Lĩnh vực:
Strategy and ManagementBusiness and International Management
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Các bài báo tiêu biểu
A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment
Tập 12 Số 1 - Trang 25-64 - 2018
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
Tập 9 - Trang 409-425 - 2014
This study investigates the effects of emotional display rules of an airline on
the emotional labor strategies of flight attendants (i.e., deep acting, surface
acting), job burnout, and work performance. Data were obtained from a survey of
230 flight attendants of a global airline company in South Korea. The results
show that the emotional labor strategy performed by flight attendants plays an
imp...
Reversed servitization paths: a case analysis of two manufacturers
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Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach
Tập 6 Số 3 - Trang 323-348 - 2012
Olfaction and the retail environment: examining the influence of ambient scent
Tập 1 Số 4 - Trang 295-316 - 2007
Psychological contract breach and service innovation behavior: psychological capital as a mediator
Tập 12 Số 2 - Trang 305-329 - 2018
Explore how Chinese consumers evaluate retail service quality and satisfaction
Tập 7 Số 1 - Trang 121-142 - 2013