Journal of Systems and Information Technology

– The purpose of this research work is to find a methodology for the strategic development of competitive advantage for information technology (IT) companies (Mezger and Violani, 2011). The ultimate aim of this project is to develop a methodological approach on this issue, based on dynamic simulation models (DSM) (Wirahadikusumah and Abraham, 2003). With the aid of DSM, senior managements of organizations will have the opportunity to make decisions of assured success. This success shall be guaranteed by the realization of entrepreneurial activity in a safe and inexpensive computing environment before actual investment.

– This paper highlights the advantages of the dynamic modelling of systems aiming at developing competitive advantage for IT companies (Ordóñez de Pablos, 2006). In this research, we have used the science of design and the research methodology for testing the concept of modelling as well as the process of modelling. The models have been completed through a series of alternations and iterations in the design, development, simulation, testing and evaluation.

– This paper examines the interface among several dimensions for the development of dynamic models. The validity and usefulness of those models in the process of decision-making has been confirmed by the usage of dynamic models in various sectors.

– This paper applies the system and the concepts of dynamic modelling, which are pioneering elements as to their nature and evolution. Although the sector, where the modelling was applied, is an IT company, the concepts and principles investigated, developed and validated can be applied to most enterprises.

The extended unified theory of acceptance and use of technology (UTAUT2) model has been adapted and applied by scholars to gain insight into mobile banking (m-banking) usage. By combining three perspectives, UTAUT2, gamification (GM) and generational cohort theory, this study aims to investigate the factors which impact m-banking usage and examine the moderating effect of generations Y and Z on the relationship between GM and intention to use m-banking.

The adopted model was tested in a quantitative study by using partial least square structural equation modelling. A total of 380 valid questionnaires from a transition country, Albania, have been examined.

In the study, scientific evidence concerning the UTAUT2 model and GM elements are provided. Thus, facilitation conditions, habit and hedonic motivation were found to be significant determinants of GM. Moreover, the results revealed that age moderates the relationship between GM and behavioural intention (BI). Compared to generation Z, individuals born prior to 1996 (generation Y), exhibited a much stronger relationship.

Although Albania bears similarities with other transition countries in terms of regional, economic and political environments, the generalisation of these results to another context is rather limited.

This paper offers a model integrating UTAUT2, GM and generational cohorts in the context of a transition country. The findings can be applied in the form of guidelines for a number of financial institutions.

Besides identifying the determinants of m-banking adoption and GM, this study notably reveals the importance of generational cohorts because it governs the effect of GM on m-banking BI.

This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.

The study used a quantitative approach, by using a survey method. The unit of analysis was the individual. A total of 618 questionnaires were randomly distributed to university students and staff in Jordan. The partial least square path-modeling method was used in the estimation of causal relationships of the constructs examined in the study.

The outcomes of this study showed that ease of use, interactivity and website innovativeness have significant positive relationships with the SQ. Consequently, SQ significantly influences customer satisfaction.

Limitations of this research were related to the unit of analysis, as it was conducted within the geographical region of Jordan and the university context, where the culture and level of the technological advancement may be different than other countries.

This research can assist mobile commerce (m-commerce) service policymakers to formulate significant policies that could enhance the nature of services being rendered and thus bring greater benefits to the customers.

This research has extended the body of knowledge on emerging trends in m-commerce innovation adoption, more specifically in the university context. Furthermore, it offers insight on the importance of m-commerce in the minds of customers, in such a way that it will bring about the intention to repeat patronage in the future.

This empirical study aims to understand the interrelationship among the key technology adoption factors including social influence, individual existing knowledge, and individual perceptions of technology (i.e. usefulness, ease of use, and enjoyment) and their effects on individual intention to use a free voluntary service.

The survey method is employed to collect data from universities offering the free mobile messaging service. A structural equation modeling analysis technique is used to analyze data reliability and validity in the measurement model and examine causal relationships among the constructs in the structural model.

The results show that social influence affects individual knowledge and perceptions of the service (perceived usefulness, perceived ease of use, and perceived enjoyment) and successively influences the individual intention to use the free voluntary service. This study indicates that the intrinsic value of perceived enjoyment has a greater impact than the extrinsic value of perceived usefulness in terms of its effect on individual intention to use a free voluntary service. In addition, the effect of perceived usefulness of alternative systems should be taken into account when using perceived usefulness from the technology acceptance model to predict individual's technology adoption decisions under the free voluntary setting.

This study fills the gap in the technology adoption literatures regarding the free voluntary service adoption based on social influence, individual knowledge, and individual perceptions of technology. It assists academics to understand the drivers of technology acceptance under the free voluntary setting and provides guidance for organizations to increase users' acceptability of their free voluntary services.

The point of sale (POS) e‐micropayment program is undergoing a revival in Taiwan. Local banks are co‐operating with organizations which have existing captive markets to issue e‐wallet smart cards. Such co‐operation reflects the restriction imposed by Taiwan's Banking Act and the very high density of convenience stores in Taiwan. The paper aims to help researchers and the program's operators to understand the dynamics influencing such a revival.

An extended Post‐acceptance Model of IS Continuance incorporating network externality is used and the roles of factors such as perceived usefulness and network externality are determined through hypothesis testing.

The study shows that these programs have good potential to succeed even though consumers' choice on whether transport‐related or convenience store‐related card has highest potential to succeed differs in different parts of Taiwan. Network externality cannot be ignored and contributes to Taiwan consumers' choice on the program which has the highest potential to succeed.

The paper's findings clearly advise the program's operators that their priority is to get more outlets to participate in these programs.

The paper shows how external factors such as regulatory restriction, retail structure affect the program's development and how the roles of network externality are subsequently affected.

Mục đích của bài báo này là để hiểu hiện tượng công nghệ thiết bị cầm tay không dây trong môi trường chăm sóc sức khỏe.

Bài báo áp dụng phương pháp hỗn hợp và phương pháp định tính với các kỹ thuật nhóm tập trung và khảo sát.

Nghiên cứu chỉ ra rằng sự sẵn sàng của tổ chức, sự sẵn sàng về công nghệ, thực hành lâm sàng, các khía cạnh xã hội cũng như sự tương thích của phần cứng mới với hệ thống hiện có, đóng vai trò quan trọng trong việc áp dụng thiết bị cầm tay không dây trong hệ thống chăm sóc sức khỏe Australia.

Nghiên cứu trong lĩnh vực này cần xem xét các tác động của công nghệ thiết bị cầm tay không dây ở cấp độ tổ chức trong môi trường chăm sóc sức khỏe và khả năng áp dụng của nó đối với các cài đặt chăm sóc sức khỏe độc đáo.

Nghiên cứu đã xác lập rằng việc truy cập dữ liệu, cải thiện giao tiếp, phát triển chính sách, truyền tải thông tin chất lượng cao và giao diện dễ sử dụng là một số yếu tố ảnh hưởng đến sự chấp nhận công nghệ không dây trong hệ thống chăm sóc sức khỏe Australia. Nghiên cứu cũng xác định những thách thức, chẳng hạn như thiếu cam kết của quản lý, trong việc thực hiện sự chấp nhận.

The underlying objective of this literature review was to investigate what kinds of semiotics researches have been employed in user interfaces design and usability evaluation, and how were they employed.

This research follows a systematic literature review process that consists of three key stages: planning the review, conducting the review, and reporting the review. Starting with an initial set of about 1,000 research articles, 65 were selected for this review, using an inclusion and exclusion criteria. Qualitative and quantitative data were extracted from the selected literatures following a data extraction strategy in six themes of data extraction. The extracted data were synthesized to formulate the stated research questions to obtain the review goals.

This systematic review identified research strengths, gaps, and challenges. Apart from this, further research possibilities were also explored in this review. For research, the review showed clear needs for more researches to increase both the number and the quality of studies that can be focused on the research gaps identified by this systematic review related to: outcome validation; cultural issues consideration; user interfaces of mobile applications and websites; semiotics perception in usability evaluation; and further improve the value and applicability of research ideas. For practice, the review showed the significance of semeiotics in user interface design and usability evaluation to develop users' intuitive interfaces for boosting the system's usability.

Based on a systematic literature review, the paper not only depicts the current status of semiotics research in user interface design and evaluation, but also provides a number of implications for research and practice. Thus, the review contributes to the scientific community of user interface design and evaluation, as well as suggesting the actual advances in the state of the practice in semiotics research on user interface.