Journal of Service Research

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Can Customers Detect Script Usage in Service Encounters?
Journal of Service Research - Tập 15 Số 4 - Trang 390-400 - 2012
Liana Victorino, Rohit Verma, Bryan L. Bonner, Don G. Wardell
Customer Interaction and Innovation in Hybrid Offerings
Journal of Service Research - Tập 21 Số 1 - Trang 119-134 - 2018
Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky
Contagious Effects of Customer Misbehavior in Access-Based Services
Journal of Service Research - Tập 19 Số 1 - Trang 3-21 - 2016
Tobias Schaefers, Kristina Wittkowski, Sabine Benoit, Rosellina Ferraro
The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters
Journal of Service Research - Tập 11 Số 1 - Trang 74-90 - 2008
Lee Phillip McGinnis, James W. Gentry, Tao Gao
Consumer Processing of Interior Service Environments
Journal of Service Research - Tập 17 Số 3 - Trang 296-309 - 2014
Ulrich R. Orth, Jochen Wirtz
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
Journal of Service Research - Tập 15 Số 2 - Trang 215-230 - 2012
Cristiana Raquel Lages, Nigel F. Piercy
Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations
Journal of Service Research - Tập 20 Số 4 - Trang 379-392 - 2017
Colin B. Gabler, Jessica Ogilvie, Adam Rapp, Daniel G. Bachrach
The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value
Journal of Service Research - Tập 23 Số 1 - Trang 33-52 - 2020
Ryan Mullins, Raj Agnihotri, Zachary R. Hall
The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes
Journal of Service Research - Tập 24 Số 2 - Trang 269-283 - 2021
Ashish Kalra, Raj Agnihotri, Elten Briggs
How Does Language Matter for Services? Challenges and Propositions for Service Research
Journal of Service Research - Tập 15 Số 4 - Trang 430-442 - 2012
Jonas Holmqvist, Christian Grönroos
Tổng số: 24   
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