Selection is superior to scale: determining brand loyalty highly correlated to market shareJournal of Marketing Analytics - - Trang 1-12 - 2023
Takumi Kato, Nobu Takenaka, Rie Ito, Kazuki Nishiguchi
Despite the extensive research on loyalty, academic discussions on simple and effective loyalty indices are surprisingly scarce. One of the few suggestions for loyalty indices is the net promoter score (NPS). Approximately two-thirds of Fortune 1000 companies currently use this index due to its overwhelming simplicity. However, scholars have criticized NPS for being inferior to other loyalty indic...... hiện toàn bộ
How does social media marketing enhance brand loyalty? Identifying mediators relevant to the cinema contextJournal of Marketing Analytics - Tập 10 - Trang 114-130 - 2021
Wong Foong Yee, Siew Imm Ng, Kaixin Seng, Xin-Jean Lim, Thanuja Rathakrishnan
Social media has created a new norm for organizations to engage with their consumers and expand their businesses. In view of this, brand loyalty as an outcome of social media marketing has been acknowledged as a central theme in building long-term consumer relationships. This study focuses on this issue by exploring multiple mediators between social media marketing (SMM) and brand loyalty in the c...... hiện toàn bộ
Modeling and explaining the growth patterns over time of country-specific website clickstream metricsJournal of Marketing Analytics - Tập 11 - Trang 561-576 - 2023
Jared M. Hansen, Paul Wilson
Adding to the growing stream of research on clickstream analysis, this research investigates the traffic growth from website launch for country-specific Web sites of a multinational organization in Argentina, Brazil, France, Germany, Italy, Japan, Mexico, Peru, Singapore, South Korea, Taiwan, Thailand, and the United Kingdom. Several secondary sources of data are used to examine the potential inf...... hiện toàn bộ
Multi-criteria decision-making leveraged by text analytics and interviews with strategistsJournal of Marketing Analytics - Tập 10 - Trang 30-49 - 2021
Jorge Iván Pérez Rave, Gloria Patricia Jaramillo Álvarez, Juan Carlos Correa Morales
Strategic decision-making in organisations is a complex process affected by preferences, experiences, perspectives, and knowledge, which, in most cases, are ambiguous, contradictory, and represented in unstructured data. This paper develops a methodological framework to address strategic decision-making processes from a multi-criteria perspective, assisted by text analytics and interviews. The fra...... hiện toàn bộ
Company social irresponsibility and customer boycott intention in times of crisisJournal of Marketing Analytics - - 2024
Halit Keskin, Emel Esen, Sıddık Bozkurt
This paper aims to reveal the impact of the company's social irresponsibility in times of crisis (e.g., earthquake period) on customers' boycott intention. Additionally, it examines whether customers' altruistic values and impression management tactics used by companies on social media mitigate or/and accentuate the company’s irresponsibility on customer boycott intention. Furthermore, this study ...... hiện toàn bộ
A study on the downloading intention of fashion retailers’ appsJournal of Marketing Analytics - Tập 9 - Trang 349-362 - 2021
Miguel Llorens, Adolfo Hernández
This study fills a research gap found with customers' motivations to download branded apps and how store digitization can influence their loyalty to the store. It develops a stronger understanding of customer propensity to download fashion retailer’s branded mobile apps. The research builds on an exploratory study using a questionnaire and applies a non-probability (quota) sampling method to get 4...... hiện toàn bộ