Journal of Market-Focused Management

  1572-8846

  1382-3019

 

 

Cơ quản chủ quản:  N/A

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The topic of customer orientation has increasingly attracted interest in both academic marketing research and practice. One factor which has been increasingly discussed as an important driver of a sales person's customer orientation is that of leadership style. If a sales person's supervisor expresses a strong customer orientation this should have a strong impact on the behavior of his or her subo... hiện toàn bộ