This article presents a scheme for investigating scale invariance for the market
orientation construct across different countries by examining the psychometric
properties of the operationalisation of market orientation (Narver and Slater,
1990). We investigate the measurement of market orientation in two countries
(Australia and Zimbabwe—one being an example of a developed economy, the other
of a ... hiện toàn bộ
To confirm the sustainability of the SERVQUAL framework within an Eastern
business context, a replication study was conducted in Macau, a small place
which is adjacent to Hong Kong and has just been returned to the PRC from the
Portuguese administration. In March, 1999, about 230 customers of a local bank
were surveyed on the 22 items of the SERVQUAL. Factor analysis established the
existence of s... hiện toàn bộ
In recent years, corporate sponsorship has become anincreasingly important
element of the marketing communicationsmix. This paper uses data from the 1996
Atlanta Summer OlympicGames to measure the value of Olympic sponsorship. Using
stockreturn data, we find that the shareholders of sponsoring firmsearn negative
average abnormal returns around announcement ofOlympic sponsorship agreements.
This fi... hiện toàn bộ
Despite substantial prior research on new product success, there are still high
failure rates. Why might this be the case? This paper argues that (1) the most
important determinants of new product success involve managerial behavior and
therefore a need exists to examine the influence of innovation orientation of
human resource management (IO-HRM) on these determinants, and (2) these
relationships... hiện toàn bộ
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