Knowledge management solutions for the leaving expert issueJournal of Knowledge Management - - 2008
JosefHofer‐Alfeis
PurposeThe leaving expert (LX) is often regarded only as an issue for the retention of his or her knowledge for the business or organization. The purpose of this paper is to show that a more comprehensive knowledge perspective reveals various issues and leads to different knowledge management (KM) remedies.... hiện toàn bộ
Strategic integration of knowledge management and customer relationship managementJournal of Knowledge Management - Tập 12 Số 4 - Trang 131-146 - 2008
Chor‐Beng AnthonyLiew
PurposeThe purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM ) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long‐term competitiveness of organizations. It is not limited to CRM; the conc...... hiện toàn bộ
KM governance: the mechanisms for guiding and controlling KM programsJournal of Knowledge Management - - 2012
AndreasSchroeder, DavidPauleen, SidHuff
PurposeTo establish and sustain their KM programs organisations need to establish mechanisms to ensure their governance. KM programs require business integration, senior management involvement and decision making authority. The present research aims to investigate the KM governance mechanisms organisations use ...... hiện toàn bộ
Basque Country: the knowledge clusterJournal of Knowledge Management - Tập 6 Số 4 - Trang 347-355 - 2002
AngelLuis Arboníes, MónicaMoso
Clusters have basically been conceptualised as a concentration of firms that prosper on the basis of their interaction. However, the classical cluster concept is developing in a more cultural perspective. The so‐called Knowledge Society and the development of information and telecommunications technologies have opened the playing field. New countries and regions can thus meaningfully reduc...... hiện toàn bộ
Mechanisms of tacit knowing: pattern recognition and synthesisJournal of Knowledge Management - - 2007
William H.A.Johnson
PurposeThe paper sets out to integrate what is known about the concept of tacit knowledge and proposes a pattern recognition and synthesis (PRS) framework as an explanation of how tacit knowledge is created.Design/methodolog...... hiện toàn bộ
Books as a knowledge translation mechanism: citation analysis and author surveyJournal of Knowledge Management - - 2012
AlexanderSerenko, NickBontis, MadoraMoshonsky
PurposeAs a response to the claims that much of management academic research is irrelevant from the practitioner perspective, this study aims to empirically investigate whether books serve as effective knowledge distribution agents and whether peer‐reviewed publications are used in the development of book conte...... hiện toàn bộ
Does health care for knowledge management?Journal of Knowledge Management - Tập 7 Số 1 - Trang 90-95 - 2003
JohnVan Beveren
This study explores knowledge management within an Australian regional health care organization. Many barriers inherent in the organizational structure and design of the organization that are indicative of the public health sector have been identified and discussed. From the results and discussion it is concluded that new models, tools and techniques for knowledge management specific to th...... hiện toàn bộ