The Persuasion Knowledge Model: How People Cope with Persuasion AttemptsJournal of Consumer Research - Tập 21 Số 1 - Trang 1-31 - 1994
Marian Friestad, Peter Wright
Abstract
In theories and studies of persuasion, people's personal knowledge about persuasion agents' goals and tactics, and about how to skillfully cope with these, has been ignored. We present a model of how people develop and use persuasion knowledge to cope with persuasion attempts. We discuss what the model implies about how consumers use markete...... hiện toàn bộ