The Persuasion Knowledge Model: How People Cope with Persuasion AttemptsJournal of Consumer Research - Tập 21 Số 1 - Trang 1-31 - 1994
Marian Friestad, Peter Wright
Abstract In theories and studies of persuasion, people's personal knowledge
about persuasion agents' goals and tactics, and about how to skillfully cope
with these, has been ignored. We present a model of how people develop and use
persuasion knowledge to cope with persuasion attempts. We discuss what the model
implies about how consumers use marketers' advertising and selling attempts to
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