Business & Information Systems Engineering
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Value-Based CRM
Business & Information Systems Engineering - Tập 2 - Trang 95-103 - 2010
One major development within business practice is the increasing interest in customer relationship management (CRM) in recent years. CRM thereby focuses on establishing and maintaining profitable relationships with the customer using modern information technology (IT) and has emerged as a major research field in business and information systems engineering. However, despite huge investments many C...... hiện toàn bộ
Interview with Joerg Mimmel on “Digitalization of Purchasing at Bosch”
Business & Information Systems Engineering - Tập 61 - Trang 755-758 - 2019
Process Mining for Six Sigma
Business & Information Systems Engineering - Tập 63 - Trang 277-300 - 2020
Process mining offers a set of techniques for gaining data-based insights into business processes from event logs. The literature acknowledges the potential benefits of using process mining techniques in Six Sigma-based process improvement initiatives. However, a guideline that is explicitly dedicated on how process mining can be systematically used in Six Sigma initiatives is lacking. To address ...... hiện toàn bộ
Identifying Digital Transformation Paradoxes
Business & Information Systems Engineering - Tập 64 - Trang 483-500 - 2022
In turbulent contexts, organizations face contradictory challenges which give rise to management tensions and paradoxes. Digital transformation is one such context where the disruptive potential of digital technologies demands radical responses from existing organizations. While prior research has recognized the importance of coping with organizational paradoxes, little is known about how to ident...... hiện toàn bộ
Information Systems in Intermodal Transportation and Traffic Management
Business & Information Systems Engineering - Tập 62 - Trang 401-402 - 2020
Verification of Web Service Compositions: An Operationalization of Correctness and a Requirements Framework for Service-oriented Modeling Techniques
Business & Information Systems Engineering - Tập 1 - Trang 429-437 - 2009
Web service compositions coordinate Web services of different enterprises. They are expected to constitute the foundation of service-oriented architectures, to improve business processes as well as to foster intra- and inter-organizational integration. Especially in inter-organizational contexts, quality of service referring to non-functional requirements and conformance to functional requirements...... hiện toàn bộ
The Effect of Organization Size and Sector on Adopting Business Process Management
Business & Information Systems Engineering - - 2018
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