International Journal of Contemporary Hospitality Management
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Reasons for going green in serviced accommodation establishments
Tập 16 Số 2 - Trang 116-124
This paper reports on the preliminary findings of an exploratory study on environmental decision making in the context of largely small serviced accommodation establishments. It focuses on the motivations of owner‐managers for becoming environmentally involved and their reasons for joining an environmental accreditation scheme. The study was conducted in Scotland using face‐to‐face in‐depth interv......
Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality
Tập 18 Số 5 - Trang 414-425
– The purpose of this paper is three‐fold: first, to propose a model for measuring service quality in a skiing resort; second, to investigate the contribution of place attachment on the prediction of customers' loyalty, and third, to examine the influence of service quality on the development of place attachment., – A total of 264 (n=264) recreational skiers participated in the study, and filled t......
Do institutional investors favor firms with greater brand equity? An empirical investigation of investments in US lodging firms
Tập 22 Số 1 - Trang 24-40
– The aim of this study is to investigate institutional investment behavior relating to lodging firms and their brand equity., – Ordinary least squares (OLS) and two‐stage least squares (2SLS) regressions are used. The dependent variable is institutional investor percentage and the independent variables are advertising expenditures, size, capital expenditures, proxy Q, debt ratio, price, share tur......
Hospitality Profit Planning in the Practical Environment: Integrating Cost‐volume‐profit Analysis with Spreadsheet Management
Tập 4 Số 4
Managers are constantly making decisions that affect profit. One of
the decision‐making areas which is crucial to all managers concerns
profit planning. Attempts to show how cost‐volume‐profit (CVP) analysis,
aided by the computer spreadsheet, can be applied to the practical
profit planning situation in the hospitality industry. Paradoxically,
CVP analysis is one of the most widely referred to tec......
The Selection of Quality Operative Staff in the Hotel Sector
Tập 5 Số 1
Examines the use of two selection techniques, i.e. biodata and
personality assessment, which have been found to have high predictive
validities when used in other industries, in the context of hotel
employee recruitment. In the first phase of a pilot study, Saville and
Holdsworth′s Customer Service Questionnaire (CSQ) was used together with
a questionnaire designed specifically to collect biodata ......
The Influence of Hotel Attributes on the Selection of a Conference Venue
Tập 2 Số 1
The study reported here focuses on the world of professional
conference managers and hotel managers and tests for a degree of
consensus between them as to what attributes are salient to the
selection of a hotel as a conference venue. Both a strong consensus and
an operational rather than a facilities focus emerges. The suspicion is
raised that re‐occurring operational problems lie behind the conse......
HACCP for the hospitality industry: the chefs' perspective
Tập 20 Số 5 - Trang 494-507
– The purpose of this paper is to examine the applicability of HACCP within the hospitality industry from the perspective of two qualified and experienced chefs. It is the second article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utili......
Current Economic Issues Facing the US Lodging Industry
Tập 5 Số 3
The overbuilding in the lodging industry, the current economic
recession, the Gulf War and the collapse of the real estate market
collectively brought forth a major economic impact on the US lodging
industry in recent years. Examines the current state of the US lodging
industry and discusses strategies used by hospitality companies in
response to the situation.