International Journal of Contemporary Hospitality Management
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Đánh giá các hệ thống phân loại chất lượng khách sạn tại Vương quốc Anh Dịch bởi AI
Nghiên cứu định nghĩa về khách sạn và số lượng khách sạn tại các quốc gia thuộc Vương quốc Anh. Chỉ ra tỷ lệ khối lượng khách sạn theo từng quốc gia được thể hiện qua các hệ thống và hướng dẫn phân loại chính. Phân tích các hệ thống theo số lượng và chất lượng phân loại khi phù hợp, cùng với mỗi loại theo tỷ lệ khối lượng khách sạn của quốc gia. Giải thích những khó khăn trong việc so sánh giữa cá...... hiện toàn bộ
#khách sạn #phân loại chất lượng khách sạn #Vương quốc Anh #hệ thống phân loại #so sánh chất lượng
Supportive and Defensive Communication
Tập 5 Số 3
Explores the communication structure of a cruise company. Argues
that communication is a key area concerning productivity and job
satisfaction on board cruise ships. The Communication Climate Inventory
was distributed to all employees in the company, and returned
satisfactorily filled in by 236 employees. It was found that the degree
of defensiveness was higher and the degree of supportiveness was...... hiện toàn bộ
Profiles of successful restaurant managers for recruitment and selection in the US
Tập 10 Số 2 - Trang 54-62
Today’s successful restaurant manager needs to possess a diversity of talents, abilities, and skills. Presents profiles of successful managerial recruits for quick service, midscale and upscale restaurants in the US. Factor analysis was used to reduce the number of attributes and traits that were identified for being a successful manager in the restaurant industry. Seventy‐two success attributes a...... hiện toàn bộ
Reasons for going green in serviced accommodation establishments
Tập 16 Số 2 - Trang 116-124
This paper reports on the preliminary findings of an exploratory study on environmental decision making in the context of largely small serviced accommodation establishments. It focuses on the motivations of owner‐managers for becoming environmentally involved and their reasons for joining an environmental accreditation scheme. The study was conducted in Scotland using face‐to‐face in‐depth interv...... hiện toàn bộ
Hospitality Profit Planning in the Practical Environment: Integrating Cost‐volume‐profit Analysis with Spreadsheet Management
Tập 4 Số 4
Managers are constantly making decisions that affect profit. One of
the decision‐making areas which is crucial to all managers concerns
profit planning. Attempts to show how cost‐volume‐profit (CVP) analysis,
aided by the computer spreadsheet, can be applied to the practical
profit planning situation in the hospitality industry. Paradoxically,
CVP analysis is one of the most widely referred to tec...... hiện toàn bộ
HACCP for the hospitality industry: the chefs' perspective
Tập 20 Số 5 - Trang 494-507
– The purpose of this paper is to examine the applicability of HACCP within the hospitality industry from the perspective of two qualified and experienced chefs. It is the second article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utili...... hiện toàn bộ
The Selection of Quality Operative Staff in the Hotel Sector
Tập 5 Số 1
Examines the use of two selection techniques, i.e. biodata and
personality assessment, which have been found to have high predictive
validities when used in other industries, in the context of hotel
employee recruitment. In the first phase of a pilot study, Saville and
Holdsworth′s Customer Service Questionnaire (CSQ) was used together with
a questionnaire designed specifically to collect biodata ...... hiện toàn bộ
The Influence of Hotel Attributes on the Selection of a Conference Venue
Tập 2 Số 1
The study reported here focuses on the world of professional
conference managers and hotel managers and tests for a degree of
consensus between them as to what attributes are salient to the
selection of a hotel as a conference venue. Both a strong consensus and
an operational rather than a facilities focus emerges. The suspicion is
raised that re‐occurring operational problems lie behind the conse...... hiện toàn bộ