International Journal of Contemporary Hospitality Management
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Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality
Tập 18 Số 5 - Trang 414-425
– The purpose of this paper is three‐fold: first, to propose a model for measuring service quality in a skiing resort; second, to investigate the contribution of place attachment on the prediction of customers' loyalty, and third, to examine the influence of service quality on the development of place attachment., – A total of 264 (n=264) recreational skiers participated in the study, and filled t......
Reasons for going green in serviced accommodation establishments
Tập 16 Số 2 - Trang 116-124
This paper reports on the preliminary findings of an exploratory study on environmental decision making in the context of largely small serviced accommodation establishments. It focuses on the motivations of owner‐managers for becoming environmentally involved and their reasons for joining an environmental accreditation scheme. The study was conducted in Scotland using face‐to‐face in‐depth interv......
The Complete Guide to Food Service in Cultural Institutions: Keys to Success in Restaurants, Catering and Special Events
Tập 15 Số 1 - Trang 59-60
Hospitality Profit Planning in the Practical Environment: Integrating Cost‐volume‐profit Analysis with Spreadsheet Management
Tập 4 Số 4
Managers are constantly making decisions that affect profit. One of
the decision‐making areas which is crucial to all managers concerns
profit planning. Attempts to show how cost‐volume‐profit (CVP) analysis,
aided by the computer spreadsheet, can be applied to the practical
profit planning situation in the hospitality industry. Paradoxically,
CVP analysis is one of the most widely referred to tec......
Supportive and Defensive Communication
Tập 5 Số 3
Explores the communication structure of a cruise company. Argues
that communication is a key area concerning productivity and job
satisfaction on board cruise ships. The Communication Climate Inventory
was distributed to all employees in the company, and returned
satisfactorily filled in by 236 employees. It was found that the degree
of defensiveness was higher and the degree of supportiveness was......
Do institutional investors favor firms with greater brand equity? An empirical investigation of investments in US lodging firms
Tập 22 Số 1 - Trang 24-40
– The aim of this study is to investigate institutional investment behavior relating to lodging firms and their brand equity., – Ordinary least squares (OLS) and two‐stage least squares (2SLS) regressions are used. The dependent variable is institutional investor percentage and the independent variables are advertising expenditures, size, capital expenditures, proxy Q, debt ratio, price, share tur......
The Influence of Hotel Attributes on the Selection of a Conference Venue
Tập 2 Số 1
The study reported here focuses on the world of professional
conference managers and hotel managers and tests for a degree of
consensus between them as to what attributes are salient to the
selection of a hotel as a conference venue. Both a strong consensus and
an operational rather than a facilities focus emerges. The suspicion is
raised that re‐occurring operational problems lie behind the conse......