Woolworth’s and Wal‐Mart face an identity crisis

Strategic Direction - Tập 19 Số 5 - Trang 19-22 - 2003

Tóm tắt

In the Coen Brothers’ film, O Brother Where Are Thou?, set in depression‐era southern USA, one of the three convicts on the run is thrown out of a Woolworth’s shop and told never to come back. “Does this mean I’m banned from just this shop or all Woolworth’s?” Delmar, played by Tim Blake Nelson, worries. The joke reflects the affection that existed then, and does still, for a retailer that is seen by many people as being cheap and cheerful. However, loved or not “Woolies” is in crisis. When Trevor Bish‐Jones was appointed chief executive in March last year he took over a retailer facing huge problems.

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Tài liệu tham khảo

Edvardsson, B. and Enquist, B. (2002), “The IKEA saga: how service culture drives service strategy”, The Service Industries Journal, Vol. 22 No. 4, pp. 153‐86, ISSN: 0264‐2069.

O’Higgins, E.R.E. and Weigel, J.R. (2002), “Has Sam’s magic passed its sell‐by date?”, Business Strategy Review, Vol. 13 No. 3, pp. 52‐61, ISSN: 0955‐6419.

Walsh, F. (2002), “Can Woolies survive?”, Management Today, pp. 50‐5, ISSN:0025‐1925.

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Strategic Direction

Tập 19 Số 5

19-22

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